Brossard, Quebec, Canada · On-site
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Store Management, Customer Service, Retail Operations, Team Leadership, Service Management
Pune, Maharashtra, India · Hybrid
Director, Technology - ESRE Ecomm Job Description About the Role The Enterprise Site Reliability Engineering (ESRE) E Commerce Support Director will lead a high-performing team responsible for ensuring the availability, …
Skills: Incident Management, Site Reliability Engineering, E-commerce Ecosystems, Java/J2EE, Platform Operations
Palm Beach Gardens, Florida, United States · On-site
About the Role As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-pa…
Skills: Customer Service, Selling Techniques, Product Knowledge, POS Operation, Visual Merchandising
Princeton, New Jersey, United States · On-site
$16/hr–$17/hr
About the Role Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store supervision to ensure appropria…
Skills: Visual Merchandising, Styling, Decorating, Store Supervision, Leadership
Princeton, New Jersey, United States · On-site
$17/hr–$19/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Interior Design, Clienteling, Customer Service, Retail Sales, Space Planning
Mesa, Arizona, United States · On-site
$17/hr–$18/hr
About the Role Receive shipments & accurately maintain inventory records. Maintain stockroom & off-site locations. Assist sales team in replenishing sales floor after shipment or during recovery periods. You’re excited a…
Skills: Inventory Management, Customer Service, Stocking, Shipping and Receiving, Time Management
Mesa, Arizona, United States · On-site
$17/hr–$22/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Interior Design, Clienteling, Customer Service, Retail Sales, Space Planning
Minnetonka, Minnesota, United States · On-site
$17/hr–$21/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Interior Design, Clienteling, Customer Service, Retail Sales, Space Planning
Pittsburgh, Pennsylvania, United States · On-site
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Visual Merchandising, Leadership, Retail Sales, Inventory Management, Staff Coaching
San Francisco, California, United States · Hybrid
$79k–$92k/yr
About the Team At Williams-Sonoma, Inc. our mission is to enhance people’s lives at home. This mission inspires and drives us, informs our strategy, as well as makes us special. The Loyalty Team supports that mission by …
Skills: SQL, Campaign Management, Marketing Analytics, CRM, Data Visualization
Portland, Oregon, United States · On-site
About the Team The Rejuvenation product development team consists of highly creative, collaborative, and technical thinkers. As a key member of the team, you will bring your design skills to the table to support the Text…
Skills: Textile Design, Adobe Photoshop, Adobe Illustrator, Microsoft PowerPoint, Microsoft Excel
Calgary, Alberta, Canada · On-site
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Home Styling, Interior Design, Customer Service, Retail Sales
Dallas, Texas, United States · On-site
About the Team Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our Pe…
Skills: Visual Merchandising, Retail Operations, Store Management, Customer Service, Inventory Management
Dallas, Texas, United States · On-site
About the Role Receive shipments & accurately maintain inventory records. Maintain stockroom & off-site locations. Assist sales team in replenishing sales floor after shipment or during recovery periods. You’re excited a…
Skills: Inventory Management, Customer Service, Stockroom Organization, Scanning Equipment Operation, Time Management
Bethesda, Maryland, United States · On-site
$20/hr–$23/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Visual Merchandising, Leadership, Retail Sales, Inventory Management, Staff Coaching
Allen, Texas, United States · On-site
About the Role Receive shipments & accurately maintain inventory records. Maintain stockroom & off-site locations. Assist sales team in replenishing sales floor after shipment or during recovery periods. You’re excited a…
Skills: Inventory Management, Customer Service, Stocking, Shipment Processing, Time Management
Sydney, New South Wales, Australia · On-site
Williams-Sonoma & The Opportunity Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, …
Skills: Retail Leadership, Customer Service, Team Coaching, KPI Analysis, Sales Strategy
Singapore, Singapore, Singapore · On-site
Job Summary: Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Will…
Skills: Order Management, Supply Chain Coordination, Data Analysis, Cross-functional Communication, Microsoft Excel
Tampa, Florida, United States · On-site
About the Role Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store supervision to ensure appropria…
Skills: Visual Merchandising, Styling, Decorating, Store Supervision, Leadership
Tampa, Florida, United States · On-site
About the Role Receive shipments & accurately maintain inventory records. Maintain stockroom & off-site locations. Assist sales team in replenishing sales floor after shipment or during recovery periods. You’re excited a…
Skills: Inventory Management, Customer Service, Stocking, Shipment Processing, Time Management
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Oversee store service operations to ensure high-quality customer experiences. Support the management of a specialty retail environment focusing on home and kitchen products.
Candidates should have experience in retail management and a passion for outstanding customer service. Ability to lead teams within a multi-brand retail enterprise is expected.
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
About the Team
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Overview of the Assistant Manager of Sales and Service role
You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.
Responsibilities
· Leads the store team to create an exceptional experience for customers and exceed sales goals
· Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
· Reinforce customer service principles by coaching staff on their successes and challenges
· Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
· Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
· Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system
· Excellent communication, organization and leadership skills
· Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
· Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
· 2-3 years of previous retail sales experience or management experience in a customer service related field
Physical Requirements
· Must be able to be mobile on the sales floor for extended periods of time
· Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
· Full time associates are expected to have open availability to meet the needs of the business.
· Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).
Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
· A generous discount on all Williams-Sonoma, Inc. brands
· A 401(k) plan and other investment opportunities
· A wellness program that supports your physical, financial and emotional health
· Paid vacations and holidays (full-time)
· Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Your Journey in Continued Learning
· Individual development plans and career pathing conversations
· Annual performance appraisals
· Cross-brand and cross-functional career opportunities
· Online learning opportunities through brand specific resources and WSI University
· Leadership development opportunities
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
San Francisco Locations:
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
| Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. In accordance with the Accessibility for Ontarians with Disabilities Act (the ‘AODA’) in Ontario, Williams-Sonoma Canada would like to advise that it complies with all applicable requirements of the AODA and, if necessary, provides accessibility for all applicants and associates with physical and mental disabilities, both during recruitment and employment. The parties hereto have expressly required that this Agreement and documents ancillary thereto be drafted in the English language. Les parties à la présente ont expressément exigé que le présent accord et les documents afférents soient rédigés en langue anglaise. |
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark & Graham, GreenRow, and Dormify. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
Offices: 3250 Van Ness Avenue, San Francisco, CA 94109, US
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark & Graham, GreenRow, and Dormify. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
Offices: 3250 Van Ness Avenue, San Francisco, CA 94109, US
