Manchester, England, United Kingdom · On-site
$26k–$28k/yr
39 hours per week (5 days out of 7) on a rota basis working alternate weekends. Shifts between 02:00 - 22:00 As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business…
Skills: Team Leadership, Customer Service, KPI Management, Employee Training, Retail Operations
Manchester, England, United Kingdom · On-site
$26k–$28k/yr
39 hours per week (5 days out of 7) on a rota basis working alternate weekends. Shifts between 02:00 - 22:00 As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business…
Skills: Retail Leadership, KPI Management, Customer Service, Team Motivation, Employee Training
Manchester, England, United Kingdom · On-site
$26k–$28k/yr
39 hours per week (5 days out of 7) on a rota basis working alternate weekends. Shifts between 02:00 - 22:00 As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business…
Skills: Retail Leadership, KPI Management, Customer Service, Team Motivation, Employee Training
Manchester, England, United Kingdom · On-site
$26k–$28k/yr
39 hours per week (5 days out of 7) on a rota basis working alternate weekends. Shifts between 02:00 - 22:00 As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business…
Skills: Retail Leadership, KPI Management, Customer Service, Team Motivation, Employee Training
London, England, United Kingdom · Hybrid
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers, the ones that enable our growth. That’s why our Commercial team is passionate about creating a…
Skills: Technical Governance, Risk Management, Compliance Strategies, KPI Review, Complaints Management
London, England, United Kingdom · Hybrid
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers, the ones that enable our growth. That’s why our Commercial team is passionate about creating a…
Skills: Buying, Commercial Acumen, Numerical Analysis, Analytical Skills, Negotiation
London, England, United Kingdom · Hybrid
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers, the ones that enable our growth. That’s why our Commercial team is passionate about creating a…
Skills: Buying, Commercial Acumen, Numerical Analysis, Analytical Skills, Negotiation
London, England, United Kingdom · Hybrid
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers, the ones that enable our growth. That’s why our Commercial team is passionate about creating a…
Skills: Technical Governance, Risk Management, Compliance Strategies, KPI Review, Complaints Management
London, England, United Kingdom · Hybrid
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers, the ones that enable our growth. That’s why our Commercial team is passionate about creating a…
Skills: New Product Development, Supplier Management, Food Safety, Allergen Legislation, Costing And Margin Modeling
London, England, United Kingdom · Hybrid
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers, the ones that enable our growth. That’s why our Commercial team is passionate about creating a…
Skills: New Product Development, Supplier Management, Food Safety, Allergen Legislation, Costing And Margin Modeling
Oxford, England, United Kingdom · On-site
Job Description As a Barista, you will be responsible for preparing and serving high-quality coffees and beverages while delivering outstanding customer service. You will help create a welcoming café environment a…
Skills: Coffee Preparation, Espresso Machine Operation, Customer Service, Payment Handling, Food Safety
Bury St Edmunds, England, United Kingdom · On-site
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, o…
Skills: Team Leadership, Customer Service, KPI Management, Employee Training, Performance Motivation
Horley, England, United Kingdom · On-site
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to s…
Skills: Customer Service, Stock Replenishment, Visual Merchandising, Communication, Teamwork
Bury St Edmunds, England, United Kingdom · On-site
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, o…
Skills: Team Leadership, Customer Service, KPI Management, Employee Training, Performance Management
Oxford, England, United Kingdom · On-site
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to s…
Skills: Customer Service, Stock Replenishment, Visual Merchandising, Teamwork, Communication
Truro, England, United Kingdom · On-site
$26k–$30k/yr
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, o…
Skills: Team Leadership, Customer Service, KPI Management, Employee Training, Performance Motivation
Castle Donington, England, United Kingdom · On-site
Fixed Term till end of September 22 Hrs Fully Flexible As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want …
Skills: Customer Service, Stock Replenishment, Visual Merchandising, Teamwork, Communication
Castle Donington, England, United Kingdom · On-site
Fixed Term till end of September 22 Hrs Fully Flexible As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want …
Skills: Customer Service, Stock Replenishment, Visual Merchandising, Teamwork, Communication
London, England, United Kingdom · Hybrid
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. The Cyber Security Manager is responsible for developing, implement…
Skills: Cybersecurity Strategy, Team Leadership, Incident Response, Risk Assessment, Vulnerability Management
Stirling, Scotland, United Kingdom · On-site
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to s…
Skills: Customer Service, Stock Replenishment, Visual Merchandising, Communication, Teamwork
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Lead and inspire a retail team to provide exceptional customer service and meet business objectives. Ensure the store operates safely and legally while fostering a culture of learning and development.
Requires recent retail leadership experience in a fast-paced environment and the ability to manage KPIs. Candidates must provide 5 years of continuous references and pass a criminal record check for airport security clearance.
39 hours per week (5 days out of 7) on a rota basis working alternate weekends. Shifts between 02:00 - 22:00
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Airport Requirements:
What being a Team Leader is all about?
What our Store Leadership Team would love to see:
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
The Global Travel Retailer
WHSmith is a leading, global travel retailer. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1200 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations and hospitals. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. At the heart of our business are our people and our customers. As a diverse group of over 9,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.
Offices: Aldgate Tower, 2 Leman Street, London, London E1 8FA, GB · Greenbridge Road, Swindon, Wiltshire SN3 3LD, GB
The Global Travel Retailer
WHSmith is a leading, global travel retailer. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1200 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations and hospitals. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. At the heart of our business are our people and our customers. As a diverse group of over 9,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.
Offices: Aldgate Tower, 2 Leman Street, London, London E1 8FA, GB · Greenbridge Road, Swindon, Wiltshire SN3 3LD, GB
