Quick Snapshot This will be a hybrid role, working in the office and occasionally from home. The candidate can expect to work in the office 3 days per week, with 2 days working from home. The office location for this pos…
Skills: Inside sales, Team supervision, Account retention, Coaching, Training
What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place …
Skills: CDL Class A, CDL Class B, Air-brake endorsement, Heavy-duty truck operation, Waste collection
Town of Stubbs, Wisconsin, United States · On-site
Entry level$9.9B raised
What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place …
Skills: CDL Class A, CDL Class B, Air-brake Endorsement, Vehicle Inspection, Safe Driving
Bilingual Account Executive (Inside Sales) / Gestionnaire de comptes
Montreal, Quebec, Canada · Hybrid
$55k–$58k/yr
Mid level$9.9B raised
Are you motivated by building customer relationships, growing existing accounts, and being rewarded for results? WM is looking for an Account Executive I to manage and grow an established portfolio of current customers. …
Bilingual Account Executive (Inside Sales) / Gestionnaire de comptes
Montreal, Quebec, Canada · Hybrid
$55k–$58k/yr
Mid level$9.9B raised
I. Job Summary The Account Executive I is responsible for proactive maintenance and revenue growth of current WM customers within a book-of-business, ensuring that all assigned customers have signed service agreements, i…
Pay Range: $25.50-27.00 Shift: Monday-Friday, early start time Boot Allowance: $300 What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for …
Skills: CDL Class A, CDL Class B, Air-Brake Endorsement, Heavy-Duty Truck Operation, Backing Maneuvers
Shift: Monday-Friday, 6:00am-3:30pm Pay: $19 (DOE) I. Job Summary Serves as the first point of contact for customers depositing waste at a WM Facility; calculates payments, checks loads, and ensures the safety of the cus…
Shift: Monday-Friday, 6:00am-3:30pm Pay: $19 (DOE) I. Job Summary Serves as the first point of contact for customers depositing waste at a WM Facility; calculates payments, checks loads, and ensures the safety of the cus…
CDL Truck Driver - $2500 Sign on Bonus, Home Daily, 401K Match
Sheboygan, Wisconsin, United States · On-site
$22/hr–$31/hr
Entry level$9.9B raised
Pay Range: $22.00 to $31.00 Sign-On Bonus: $2,500 Shift: Monday-Friday, 5am start time What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities f…
CDL Truck Driver - $2500 Sign on Bonus, Home Daily, 401K Match
Sheboygan, Wisconsin, United States · On-site
$22/hr–$31/hr
Entry level$9.9B raised
Pay Range: $22.00 to $31.00 Sign-On Bonus: $2,500 Shift: Monday-Friday, 5am start time What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities f…
Skills: CDL Class A, CDL Class B, Air-brake Endorsement, Heavy-duty Truck Operation, Vehicle Inspection
Colorado Springs, Colorado, United States · On-site
Mid level$9.9B raised
Pay Range: $25.00 Shift: Monday-Friday, 8:00am - 4:30pm - Occasional Weekends Preferred candidate will have 4 yrs experience General knowledge of building maintenance/repair Industrial painting Must have driver's license…
Skills: Building Maintenance, Industrial Painting, Electrical Repair, Carpentry, Plumbing
Colorado Springs, Colorado, United States · On-site
Mid level$9.9B raised
Pay Range: $25.00 Shift: Monday-Friday, 8:00am - 4:30pm - Occasional Weekends Preferred candidate will have 4 yrs experience General knowledge of building maintenance/repair Industrial painting Must have driver's license…
Skills: Building maintenance, Repair, Industrial painting, Electrical work, Carpentry
Thousand Oaks, California, United States · On-site
Entry level$9.9B raised
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. What is the value of a WM job? The value of a WM job is more than a paycheck. It’s a way to create o…
Skills: Customer Service, Waste Management, Communication, Time Management, Professionalism
Thousand Oaks, California, United States · On-site
Mid level$9.9B raised
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. What is the value of a WM job? The value of a WM job is more than a paycheck. It’s a way to create o…
Skills: Customer Service, Waste Collection, Healthcare Facility Management, Communication Skills, Time Management
Quick Snapshot The Inside Sales Account Executive (AE I) is an inside sales position. This will be hybrid position with 3 days in office and 2 days working from home. Candidates need to live near our office in Lewisville…
I. Job Summary The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of b…
Are you seeking a safer work environment as a mechanic? Is your family’s financial security important to you? Aspiring to advance in your mechanic career? Searching for a company that prioritizes its employees' well-bein…
Skills: Diesel engine repair, Electrical system diagnostics, Hydraulic system repair, Suspension repair, Brake system maintenance
Are you seeking a safer work environment as a mechanic? Is your family’s financial security important to you? Aspiring to advance in your mechanic career? Searching for a company that prioritizes its employees' well-bein…
Skills: Diesel Engine Repair, Electrical Systems Diagnosis, Hydraulic Systems Repair, Suspension Repair, Brake Systems Maintenance
Are you seeking a safer work environment as a mechanic? Is your family’s financial security important to you? Aspiring to advance in your mechanic career? Searching for a company that prioritizes its employees' well-bein…
Skills: Diesel engine repair, Electrical system diagnostics, Hydraulic system repair, Suspension repair, Brake system maintenance
Are you seeking a safer work environment as a mechanic? Is your family’s financial security important to you? Aspiring to advance in your mechanic career? Searching for a company that prioritizes its employees' well-bein…
Skills: Diesel Engine Repair, Electrical Systems Diagnosis, Hydraulic Systems Repair, Suspension Repair, Brake Systems Maintenance
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Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Life insurance, Short-term disability, Stock purchase plan
Posted 40d ago
~40 hrs/week
Responsibilities
Supervise the Inside Account Executive team to ensure proactive maintenance and revenue growth of current customer accounts. Manage retention programs, coach team members, and handle escalated customer issues to maintain high satisfaction levels.
Requirements
Requires a Bachelor's degree in Sales, Marketing, or Business Administration and at least 5 years of relevant experience. Candidates must possess proven inside sales supervisory experience and the ability to commute to the Lewisville, TX office.
Full job description
Quick Snapshot
This will be a hybrid role, working in the office and occasionally from home. The candidate can expect to work in the office 3 days per week, with 2 days working from home. The office location for this position is in Lewisville, TX, and all candidates should be able to commute to this location.
For candidates outside of the company, we are looking for proven inside sales supervisory experience. The right external candidate will have previous experience supervising a team of retention or inside sales representatives who are accustomed to retaining small and medium sized business customers.
Job Summary
Supervises the Inside Account Executive I team in Lewisville. The Account Executive Is are responsible for proactive maintenance and revenue growth of current WM customers within a book-of-business. Manage Area's account retention program and assign retention responsibility to the appropriate Account Executive.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties as assigned.
Work with Area to establish and or refine sales and retention processes. These processes would include: Call Flow, MAS Cancellation Ticket Process, Communication protocol between sales team and Market Areas. Tracking and reporting procedures, etc.
Establish and or refine Coaching and Training Protocol. This would include: Daily, weekly, and monthly training regiments for individual reps as well as the team. Coaching should consist of desk side activity as well as remote listening and performance measurement.
Assist in the implementation and ongoing development of the Account Retention team.
Generates revenue by retaining existing customers and executing the Area's Sales & Marketing Plan to achieve revenue goals by sales channel ensuring internal revenue growth through additional services and maintaining profitability on retained accounts.
Maintains and reinforces the corporate sales strategy and design with the Retention Team.
Handle any escalated customer calls. These calls may include when a customer requests to speak with a Supervisor or with any other customer call.
Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Inside Sales Manager to help resolve unique customer issues/concerns.
Supervises activities of the Account Executive team in Lewisville. Ensures team members meet or exceed goals for cancellations, new sales, proactive retention, pricing, service upgrades, referral generation and productivity, along with other possible metrics as defined by the position of an Account Associate.
Forecasts and recruits qualified candidates for available and/or upgraded inside sales positions.
Maintains an ongoing training, coaching and mentoring program to upgrade the skills of assigned sales personnel and develop their opportunities for promotion, if available.
Establishes and maintains an ongoing proactive account retention program, which includes meeting customer retention goals.
Works with the Inside Sales Manager to communicate and effectively manage the Area's price increase strategies including meeting price increase goals.
Effectively maintains and ensures the use of WM sales tools (i.e. SalesForce, MAS, Pricing Tools, etc.). Ensures that the entire Retention Team is well trained in the use of these tools.
Analyze net new business trends and recommends corrective actions.
Provides industry knowledge and interpretation of regulations to staff and customers.
Participates in and takes ownership of municipal account retention when and if required.
Regularly meets with customer executives to ensure client needs are met and expectations exceeded.
Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes direct supervision of up to 9 full-time employees consisting of Sales Coordinators and Account Executives.
Qualifications
A. Required Qualifications
Bachelor's Degree Sales/Marketing, Business Administration or similar area of study
5 years in Sales/Marketing, Business Administration or similar area
B. Preferred Qualifications
Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
ABOUT WM
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.
What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive.
WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.
Offices: 800 Capitol St, Suite 3000, Houston, Texas 77002, US
environmental solutionsrenewable energyrecyclingsustainabilitycommunity givingwaste to energysafetycustomer serviceand innovationHealth Care
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive.
WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.
Offices: 800 Capitol St, Suite 3000, Houston, Texas 77002, US
environmental solutionsrenewable energyrecyclingsustainabilitycommunity givingwaste to energysafetycustomer serviceand innovationHealth Care