Phoenix, Arizona, United States · Remote OK
$88k–$110k/yr
I. Job Summary Manages the activities and performance of the Account Success Representative and Digital Sales Support team, providing leadership and expertise in customer relationship management, retention, account growt…
Skills: Sales management, Customer relationship management, Account retention, Account growth, Customer satisfaction
Phoenix, Arizona, United States · Remote OK
This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. I. Job Summary The Inside Sales Executive - Inbound is re…
Skills: Consultative selling, Lead generation, Customer satisfaction, Sales negotiation, Objection handling
Vernon, California, United States · On-site
Stericycle is now part of WM To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release What is the value of a WM job? The value of a WM job is more than a paycheck. It’s a way to create opp…
Skills: Waste handling, Decontamination, Biotrack system, Conveyor system operation, Tub wash operation
Maltby, Washington, United States · On-site
$89k–$113k/yr
2nd Shift - Hours TBD I. Job Summary Manages the full fleet of primary and secondary equipment, and continually focuses on achieving market base profitability through effective management of all fleet and maintenance act…
Skills: Fleet management, Maintenance management, Budgeting, Staff development, Safety compliance
Vernon, California, United States · On-site
Stericycle is now part of WM To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release What is the value of a WM job? The value of a WM job is more than a paycheck. It’s a way to create opp…
Skills: Waste management, Decontamination, Safety compliance, Equipment operation, Housekeeping
Pen Argyl, Pennsylvania, United States · On-site
$29/hr–$36/hr
Are you seeking a safer work environment as a mechanic? Is your family’s financial security important to you? Aspiring to advance in your mechanic career? Searching for a company that prioritizes its employees' well-bein…
Skills: Diesel engine repair, Preventive maintenance, Diagnostic testing, Electrical systems repair, Brake system repair
Vernon, California, United States · On-site
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. Pay Rate: $23.50 Shift: 4am - 12:30pm What is the value of a WM job? The value of a WM job is more t…
Skills: Waste handling, Decontamination, Equipment operation, Scanning, Recordkeeping
Grand Rapids, Michigan, United States · Hybrid
Quick Snapshot The Construction Sales Account Manager (CSAM) will cover all of Michigan except for Detroit. Ideally, candidates will live close to one of the following centrally located cities in Michigan: Grand Rapids B…
Skills: B2B sales, Cold calling, Prospecting, Account management, Sales negotiation
Jacksonville, Florida, United States · On-site
Are you seeking a safer work environment as a mechanic? Is your family’s financial security important to you? Aspiring to advance in your mechanic career? Searching for a company that prioritizes its employees' well-bein…
Skills: Diesel engine repair, Electrical system diagnostics, Hydraulic system repair, Suspension repair, Brake system maintenance
Austin, Texas, United States · On-site
Are you looking for stable work as a Heavy Equipment Operator I with benefits that provide financial security for you and your family? Aspiring to advance in your heavy equipment career at a site that prides itself on em…
Skills: Heavy equipment operation, Bulldozer operation, Scraper operation, Front-end loader operation, Equipment inspection
Garland, Texas, United States · On-site
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. Pay Range: $71,000 +DOE What is the value of a WM job? The value of a WM job is more than a paycheck…
Skills: Staff supervision, Regulatory compliance, Safety management, Cost control, Productivity improvement
Naples, Florida, United States · On-site
What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place …
Skills: CDL Class A, CDL Class B, Air-brake endorsement, Heavy-duty truck operation, Vehicle inspection
Avon, Massachusetts, United States · On-site
$72k–$97k/yr
3rd Shift - 10:00 PM - 6:30 AM Sunday through Friday Salary: $86,000- $106,000 AIP up to 10% WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are s…
Skills: Preventive Maintenance, Facility Management, Leadership, Cost Analysis, Equipment Repair
Hyattsville, Maryland, United States · On-site
I. Job Summary As a Mechanic Technician, you will work under general supervision and be responsible for diagnosing, repairing, and maintaining a variety of vehicles and mechanical equipment. You will utilize your technic…
Skills: Diesel engine repair, Preventive maintenance, Troubleshooting, Electrical diagnostics, Hydraulic systems
Tampa, Florida, United States · On-site
Pay Range: $22.14 Shift: Monday-Friday, 10-11 hr shifts. Rotating Saturdays. Start time can be as early as 3:30am What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a wa…
Skills: Commercial driving, Heavy-duty truck operation, Waste collection, Safety compliance, Pre-trip inspection
Port Charlotte, Florida, United States · On-site
Pay Range: $16 Shift: Mon/Tues 4:30am, Wed 4:45am, Th/Fri 5am start time What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and you…
Skills: Waste collection, Recycling collection, Safety compliance, OSHA regulations, Manual labor
Fayetteville, North Carolina, United States · On-site
Are you seeking a safer work environment as a mechanic? Is your family’s financial security important to you? Aspiring to advance in your mechanical career? Searching for a company that prioritizes its employees' well-be…
Skills: Diesel engine repair, CNG truck maintenance, Electrical system diagnostics, Hydraulic system repair, Suspension repair
Akron, Ohio, United States · On-site
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. Hospital Services Technician Wanted Location: Akron Children's Hospital Days/Hours: Mon - Friday, St…
Skills: Customer service, Waste management, Communication, Time management, Safety compliance
South Point, Ohio, United States · On-site
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. Monday- Friday | 10 am- 6 pm | $ 17.50 an Hour I. Job Summary Under direct supervision, the Warehous…
Skills: Warehouse operations, Inventory management, Forklift operation, Pallet jack operation, Dolly operation
Longueuil, Quebec, Canada · Remote OK
Why WM Canada? People are the driving force behind everything we do. From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that suppo…
Skills: Dispatching, Routing, Problem resolution, Multi-tasking, Organizational skills
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The Inside Sales Manager leads and develops the Account Success and Digital Sales Support teams to drive customer retention, satisfaction, and account growth. They are responsible for implementing customer success strategies, managing performance metrics, and fostering a high-performance culture focused on long-term account value.
Candidates must have a Bachelor's degree or a High School Diploma/GED with four years of relevant experience. Additionally, the role requires three years of B2B sales management experience or two years of inside sales management experience.
I. Job Summary
Manages the activities and performance of the Account Success Representative and Digital Sales Support team, providing leadership and expertise in customer relationship management, retention, account growth, and customer satisfaction. Develops and implements customer success strategies and engagement programs that support current and future customer needs, drive account retention and expansion opportunities, and strengthen long-term customer relationships. Provides coaching, guidance, and direction to Account Success Representatives and Digital Sales Support Representatives to ensure consistent execution, achievement of business objectives, and delivery of exceptional customer experiences.
II. Essential Duties and Responsibilities
· Lead and develop the Account Success Representative and Digital Sales Support team, fostering a high-performance culture focused on customer retention, satisfaction, adoption, and long-term account growth.
· Establish clear goals, performance expectations, and customer success metrics while holding team members accountable for delivering exceptional customer experiences and business outcomes.
· Drive execution of customer success strategies by aligning team activities with organizational objectives, customer lifecycle priorities, and retention goals.
· Provide leadership, coaching, and ongoing development opportunities to enhance team capabilities in relationship management, customer engagement, issue resolution, and value realization.
· Champion a customer-first approach by ensuring proactive account management, identifying customer risks and opportunities, and partnering with cross-functional teams to drive successful outcomes.
· Oversee customer portfolio health by monitoring key performance indicators, customer satisfaction trends, renewal readiness, and account engagement metrics to drive retention and growth.
· Collaborate with Sales, Operations, Service, and other business partners to ensure seamless customer onboarding, adoption, and ongoing support throughout the customer journey.
· Develop talent through workforce planning, recruitment, succession planning, and career development initiatives, building a strong pipeline of future leaders and customer success professionals.
· Foster a culture of accountability, collaboration, and continuous improvement by encouraging open communication, sharing best practices, and recognizing team achievements.
· Utilize customer insights, performance data, and industry trends to identify opportunities for process improvements, enhance customer outcomes, and support strategic business objectives.
· Ensure operational excellence through accurate customer documentation, account records, renewal tracking, and compliance with established policies and procedures.
· Manage escalated customer concerns and complex account issues, partnering with internal stakeholders to drive timely resolution and strengthen customer relationships.
III. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.
A. Required Qualifications
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
☒ Office: This job primarily operates in a remote work environment.
The expected base pay range for this position across the U.S. is $88,000 - $110,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive. WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.
Offices: 800 Capitol St, Suite 3000, Houston, Texas 77002, US
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive. WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.
Offices: 800 Capitol St, Suite 3000, Houston, Texas 77002, US
