Phoenix, Arizona, United States · On-site
Description The Product Specialist is a customer service master who is trained in Volvo’s advanced technology in order to educate customers on available products. The Product Specialist is meant to inform, instruct and d…
Skills: Customer Service, Product Demonstration, Technical Troubleshooting, Interpersonal Skills, Active Listening
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The Product Specialist educates customers on Volvo's advanced technologies and provides personalized product demonstrations throughout the sales process. They also manage vehicle stock readiness, conduct follow-up calls, and support the service team with loaner vehicle orientations.
Candidates must be a high school graduate with a valid driver's license and an acceptable driving record. The role requires the ability to perform physical tasks such as standing, walking, and driving for significant portions of the day.
Description
The Product Specialist is a customer service master who is trained in Volvo’s advanced technology in order to educate customers on available products. The Product Specialist is meant to inform, instruct and delight our customers throughout the sales process. This individual will work closely with the Sales and Service teams to demonstrate product options to customers and ensures the customer receives a premium experience with personalized attention.
The Product Specialist is supervised by the General Sales Manager.
· Support client/service advisors before, during and after the sale with focus on the customer product experience.
· Demonstrate key technologies and explain benefits to customers.
· Troubleshoot any customer needs or concerns with tech support.
· Assist in test-drives to explain technologies and features of vehicle to customer.
· Use technologies with demonstration software, including video product presenter to showcase vehicle configuration in photo-realistic fashion.
· Under go intensive training to ensure up to date knowledge of Volvo products and features.
· Checking in stock Volvo vehicles to ensure they are properly charged, cleaned, and any lot damage is reported.
· Product train new hires their first week of employment.
· Follow up calls on sold customers to ensure customer satisfaction.
· Handling the we-owe process and communicate with service anything that was promised to the customer is handled.
· Ensure service loaners are ready for delivery and go over features with the service customers before they leave the property.
· Assists in maintaining NPS for Sales and Service by following up with sales and service customers. Any issues need to be brought to the attention of the Sales Manager and Servicer Manager.
· Other duties as assigned.
· Constructively communicate with other dealership personnel as required to satisfy customer needs.
· Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
· Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
· Arrive at work, take breaks, and depart work at the times designated by management.
· Attend meetings and trainings as scheduled.
· Ensure that work areas and customer waiting areas are kept clean.
· Meet and exceed individual objectives as defined by supervisor
· Deliveries assigned must be at 100%
· Net Promoter Score (NPS) at or above market performance
· Adhere to schedules and deadlines
· Thoroughness, accuracy, and timeliness in completing essential duties
· Highly motivated with strong enthusiasm for the Volvo brand as well as an affinity for technology. Specialists enjoy going the extra mile for customers.
· People who can grasp and enjoy learning about Volvo’s latest technological advances. With this knowledge, Volvo Product Specialists become true product experts.
· Patient individuals who can communicate in non-technical terms with customers who may have very little technical knowledge.
· Confident people with strong interpersonal and relationship building skills who thrive on creating positive experiences for customers.
· Strong attention to detail and sense of urgency.
· Excellent communication skills both written and oral
· Outstanding customer service skills.
· Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
· Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
· Time Management – ability to prioritize workload and manage one’s own time
Requirements
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
· Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or
· hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds, safe driving based on current conditions and applicable laws.
· Working Conditions: Loud noise and exposure to outdoor weather conditions. Some conditions vary depending on the physical structure and layout of the location. These specifics should be reviewed with your manager.
· High school graduate or equivalent.
· 18 years or older
· Possess an acceptable driving record and valid driver’s license in state of residence
· A criminal history background check will be conducted prior to beginning employment
· Clear pre-employment drug screen
Volvo of Phoenix is now Volvo Cars Arrowhead.
Volvo of Phoenix is now Volvo Cars Arrowhead. Visit our new location at 19300 N. Loop 101, Glendale, AZ, 85308. Volvo Cars Arrowhead is a premier Volvo dealership in Glendale, Arizona, and your local source for everything automotive! We are proud to offer a wide variety of services, including new and used Volvo sales, car service and maintenance, Volvo parts, and a leading finance department. At Volvo Cars Arrowhead, the customer comes first and our commitment to them is second to none. For years we’ve seen it as our job to provide Phoenix-area Volvo shoppers with a fine selection of new and used Volvo cars. Along with our sales department, our service, parts and finance departments are staffed with employees that collectively offer many decades of experience in the field, all of them working diligently for one thing: the satisfaction of the people we serve Phoenix. You see, our success is predicated upon our ability to faithfully serve our customers and deliver a class-leading Volvo experience time and time again. From our highly trained and skilled sales team to our world-class Volvo service technicians, Volvo Cars Arrowhead is all about finding the right people for the right job. Investment in our people today ensures investment in our future and beyond. We’re always looking for new talent to join our wonderful team of Volvo professionals, and we encourage you to contact us if you are interested in an automotive career at Volvo Cars Arrowhead. We pride ourselves on selling high volumes while making sure the customer comes first in every transaction that we perform. If you have the desire to serve our clientele with the honesty and integrity they deserve and an entrepreneurial spirit, you’ve certainly come to the right place. Isn’t it time you considered an automotive job with Volvo Cars Arrowhead?
Offices: 19300 N Loop 101, Glendale, Arizona 85308, US
Volvo of Phoenix is now Volvo Cars Arrowhead.
Volvo of Phoenix is now Volvo Cars Arrowhead. Visit our new location at 19300 N. Loop 101, Glendale, AZ, 85308. Volvo Cars Arrowhead is a premier Volvo dealership in Glendale, Arizona, and your local source for everything automotive! We are proud to offer a wide variety of services, including new and used Volvo sales, car service and maintenance, Volvo parts, and a leading finance department. At Volvo Cars Arrowhead, the customer comes first and our commitment to them is second to none. For years we’ve seen it as our job to provide Phoenix-area Volvo shoppers with a fine selection of new and used Volvo cars. Along with our sales department, our service, parts and finance departments are staffed with employees that collectively offer many decades of experience in the field, all of them working diligently for one thing: the satisfaction of the people we serve Phoenix. You see, our success is predicated upon our ability to faithfully serve our customers and deliver a class-leading Volvo experience time and time again. From our highly trained and skilled sales team to our world-class Volvo service technicians, Volvo Cars Arrowhead is all about finding the right people for the right job. Investment in our people today ensures investment in our future and beyond. We’re always looking for new talent to join our wonderful team of Volvo professionals, and we encourage you to contact us if you are interested in an automotive career at Volvo Cars Arrowhead. We pride ourselves on selling high volumes while making sure the customer comes first in every transaction that we perform. If you have the desire to serve our clientele with the honesty and integrity they deserve and an entrepreneurial spirit, you’ve certainly come to the right place. Isn’t it time you considered an automotive job with Volvo Cars Arrowhead?
Offices: 19300 N Loop 101, Glendale, Arizona 85308, US
