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Vessi logoVessi

Store Team Lead (Part-Time)

Burnaby, British Columbia, Canada · On-site

$19/hr–$22/hr

Entry level$2M raised

Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the…

Skills: Retail Management, Customer Service, People Management, Store Operations, Inventory Management

Vessi logo

Store Team Lead (Part-Time)

Vessi

Burnaby, British Columbia, Canada • On-site

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Entry level

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  • $19/hr–$22/hr
  • Part-time
  • Opportunity to help build an ever-evolving brand, Competitive wage, 40% Family & Friends Discount, Free Vessi product, 50% Employee Discount
  • Posted 18d ago
  • ~40 hrs/week

Responsibilities

Support store management in operational excellence, including inventory, cash wrap, and health and safety. Lead the sales team to meet business goals and KPIs while ensuring a high-quality customer experience.

Requirements

Requires at least one year of retail management or customer service experience. Candidates must possess strong communication skills and the ability to work flexible hours and lift heavy objects.

Full job description

Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That’s why we create 100% waterproof products that make experiencing the magic of water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity partnerships.

Our community and team is out in the world spreading kindness, cold plunging, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey.

If you want to be part of a growing brand, and you're the type to walk through a puddle rather than around it, we'll get along just fine!

For more information, visit www.ca.vessi.com. 

Wage Range: $19-$22

What You’ll Do:

Store Operations

  • Support Store Manager and Assistant Store Manager in ensuring all store operations meet company expectations and operational excellence: opening and closing procedures, cash wrap, inventory management, loss prevention, IT systems (POS), and health & safety 
  • Maintain a clean and organized store appearance (ex. cleaning and drying footwear, maintaining water installations and fixtures, etc.)
  • Other duties as required

People Management 

  • Deliver retail training to Sales Associates and ensure that all retail staff have proper understanding of product, SOPs, and best practices 
  • Drive employee engagement, create a strong store culture, and ensure the team is recognized and motivated 
  • Advise, guide, and coach the team on employee issues and escalate to Store Manager as necessary 

Performance 

  • Act as a Vessi brand ambassador, live out our core values, and provide a seamless and memorable in-store experience for our customers 
  • Lead by example in driving sales and high performance; ensure the team consistently meets and exceeds business goals and sales targets 
  • Monitor and manage store targets and KPIs such as: sales per hour (SPH), average transaction value (ATV), conversion rate, net promoter score (NPS), and other inventory metrics 
  • Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience 

 

What We’re Looking For:

  • 1+ years of retail management or customer service experience
  • Passion for delivering exceptional customer service 
  • Excellent verbal and written communication skills 
  • Great attention to detail
  • Strong decision-making and problem-solving skills
  • Exceptional interpersonal skills
  • Ability to adapt quickly in a fast-paced environment
  • Capable of lifting and carrying heavy objects
  • Ability to work flexible hours and holidays

 

What You’ll Get: 

  • Opportunity to help build an ever-evolving brand
  • Competitive wage 
  • 40% Family & Friends Discount
  • Free Vessi product and 50% Employee Discount 

 

At Vessi, we are committed to creating an environment where all team members feel welcome and have the opportunity to succeed. We believe that a strong commitment to diversity and inclusion allows us to truly fulfill our mission and live out our core values.  We are an equal opportunity employer and encourage people of all backgrounds, perspectives and skill sets to apply.

Related keywords

RetailFootwearApparelStore OperationsPOSKPISales Per HourAverage Transaction ValueConversion RateNet Promoter ScoreInventory MetricsBrand AmbassadorSOPsOmni-channelLoss Prevention

About Vessi

LinkedInVisit site

We make 100% waterproof footwear and apparel to experience the magic of water.

Industry
Retail Apparel and Fashion
Company size
51-200 employees
Founded
2018
Headquarters
Vancouver, British Columbia
LinkedIn followers
15,092
Total funding
$2M

At Vessi, we believe in making change from the ground up. We’re an all-weather footwear brand headquartered in Vancouver, BC. Since our Kickstarter campaign in 2018, we’ve been on a mission to prove that waterproof wear can be both comfortable and stylish. We reimagine classic silhouettes using our proprietary 100% waterproof technology and vegan materials so you can do what you love without worrying about the weather. We’re guided by the belief that to show up for your community, you need to put your best foot forward. So in 2019, we introduced the Vessi Community Fund, where $5 from every pair of shoes sold goes toward funding community projects at home and around the world. Over 1 million pairs sold and $500,000 donated, Vessi is continuing to innovate in the footwear space while creating a positive impact on the community. Named one of North America's fastest growing sneaker start-up, Vessi has been featured in Business Insider (2018) , Forbes (2021), Byrdie (2021), Travel and Leisure (2022), Well + Good (2022) and more. Learn more about Vessi: - vessi.com - instagram.com/vessi

Offices: 1085 Homer St, Vancouver, British Columbia V6B 1J4, CA

Waterproof footwearInnovationFashion DesignFootwearWaterproofathleisuresustainabilitycommunityVancouverCanadian Company
View all jobs at Vessi

About Vessi

LinkedInVisit site

We make 100% waterproof footwear and apparel to experience the magic of water.

Industry
Retail Apparel and Fashion
Company size
51-200 employees
Founded
2018
Headquarters
Vancouver, British Columbia
LinkedIn followers
15,092
Total funding
$2M

At Vessi, we believe in making change from the ground up. We’re an all-weather footwear brand headquartered in Vancouver, BC. Since our Kickstarter campaign in 2018, we’ve been on a mission to prove that waterproof wear can be both comfortable and stylish. We reimagine classic silhouettes using our proprietary 100% waterproof technology and vegan materials so you can do what you love without worrying about the weather. We’re guided by the belief that to show up for your community, you need to put your best foot forward. So in 2019, we introduced the Vessi Community Fund, where $5 from every pair of shoes sold goes toward funding community projects at home and around the world. Over 1 million pairs sold and $500,000 donated, Vessi is continuing to innovate in the footwear space while creating a positive impact on the community. Named one of North America's fastest growing sneaker start-up, Vessi has been featured in Business Insider (2018) , Forbes (2021), Byrdie (2021), Travel and Leisure (2022), Well + Good (2022) and more. Learn more about Vessi: - vessi.com - instagram.com/vessi

Offices: 1085 Homer St, Vancouver, British Columbia V6B 1J4, CA

Waterproof footwearInnovationFashion DesignFootwearWaterproofathleisuresustainabilitycommunityVancouverCanadian Company
View all jobs at Vessi

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