About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Skills: Field service, Installation, Preventive maintenance, Troubleshooting, Calibration
Township of Horsham, Pennsylvania, United States · On-site
$79k–$115k/yr
Senior$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Skills: Semiconductor equipment, Technical troubleshooting, Root cause analysis, Mechanical systems, Electrical systems
Town of Oyster Bay, New York, United States · On-site
$133k–$177k/yr
Senior+$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Town of Oyster Bay, New York, United States · On-site
$117k–$154k/yr
Senior$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Skills: Thin-film deposition, Ion beam deposition, Vacuum systems, Process development, Materials characterization
Town of Oyster Bay, New York, United States · On-site
$143k–$188k/yr
Senior+$214M raised
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge,…
Skills: Thin-film deposition, Ion beam deposition, Semiconductor processing, Process development, Design of experiments
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Town of Oyster Bay, New York, United States · On-site
$43k–$57k/yr
Mid level$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Skills: Vacuum equipment maintenance, Semiconductor manufacturing, Troubleshooting, System validation, Electromechanical systems
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Skills: Ion beam deposition, Etch technologies, Thin film processes, Design of experiments, Data analysis
Town of Oyster Bay, New York, United States · On-site
$78k–$104k/yr
Mid level$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Town of Oyster Bay, New York, United States · On-site
$64k–$84k/yr
Mid level$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Skills: Field Service Engineering, Troubleshooting, Preventive Maintenance, Equipment Installation, Calibration
Overview The Field Service Administrator (FSAD) performs all required administration tasks around field service and will ensure: Execution of all administrative tasks is completed efficiently and on time, before and afte…
Skills: Administrative support, MS Dynamics, SAP, Data management, Logistics coordination
Franklin Township, New Jersey, United States · On-site
$45k–$58k/yr
Mid level$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Skills: Troubleshooting, System Integration, Statistical Data Analysis, Root Cause Analysis, Mechanical Aptitude
Township of Horsham, Pennsylvania, United States · On-site
$38k–$55k/yr
Mid level$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Skills: SAP, Inventory Control, Warehouse Management, Forklift Operation, Material Handling
Township of Horsham, Pennsylvania, United States · On-site
$93k–$135k/yr
Senior$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Skills: SolidWorks, AutoCAD, Finite Element Analysis, SAP, Mechanical Design
Township of Horsham, Pennsylvania, United States · On-site
$63k–$80k/yr
Mid level$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Township of Horsham, Pennsylvania, United States · On-site
$75k–$110k/yr
Mid level$214M raised
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collectiv…
Skills: Mechanical Design, SolidWorks, AutoCAD, Finite Element Analysis, P&ID
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree, postgraduate degree
Posted 12d ago
~40 hrs/week
Responsibilities
The Field Service Engineer is responsible for the on-site installation, calibration, repair, and preventive maintenance of complex systems. They also provide customer training and ensure systems operate at expected performance levels through proactive communication and issue management.
Requirements
Candidates must hold a bachelor's degree in mechanical or electrical engineering with at least 3 years of relevant experience, or a master's degree with 1 year of experience. Proficiency in ultra-high vacuum equipment and strong analytical troubleshooting skills are required, along with the ability to travel up to 35% of the time.
Full job description
About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.
We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.
We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.
Overview
The Field Service Engineer performs intermediate customer support activities involving installation, modification, repair and preventive maintenance of complex equipments and systems to ensure proper working order. This role is responsible for instructing customers in operation and maintenance of the system. The successful candidate has the ability to work under general supervision following established policies and procedures to ensure company and customer quality standards are met. In addition, this person will have the ability to tackle issues of diverse scope, while demonstrating knowledge in adopting methodologies and techniques for problem solving.
Responsibilities
Responsible for service delivery to assigned customers to ensure systems operate at expected performance level consistently. Perform on-site installation, calibration, repair, preventive maintenance, upgrades, and customer training sessions. May work off-hour and on weekends when needed.
Deliver on-site service such as:
Installation and planning (site planning, site inspection, installation)
Troubleshooting, problem solving, repairs,
Upgrades, engineering changes
Calibrations
Preventive maintenance
Conducting customer training
Perform timely issue management on site such as triggering alert process appropriately to prevent excessive customer anxiety. Proactive communication, including negotiation for alternative solutions, and activity tracking until particular solutions are available.
Develop strong relationship with customers through:
Advising customers on environmental factors such as humidity, power, air conditioning, hardware/software/application upgrades, etc., which may have impact on the systems' operation.
Understanding the needs of existing and future operational support of assigned customers. Having close communication with customers to ensure the systems' maximum operational reliability.
Be an effective member of the service team by:
On-time submission of Weekly Time Sheet and Field Maintenance Report
Proactive communication with the account team/management about customer activities. Keeping update and communicate on customer support plans and requirements.
Creating/maintaining account files and updating customer information in a timely manner.
Collecting customer satisfaction insight and feedback. Understanding assigned customers' concerns through frequent engagement.
Improve individual expertise and effectiveness by:
Mastering Veeco Service Support Process and Alert/Escalation System
Attending necessary trainings to build competency in assigned technologies and improve productivity and professional skills.
Demonstrating teamwork within country, region and across disciplines.
Develop good work practices in:
Completing Weekly Time Sheets and Field Maintenance Report for effective management of time, expense, inventory billing, etc.
Following all required safety practices, as defined by Veeco and/or the customers’ site safety code.
Fully accountable for assigned company assets, including laptop, tools, test equipment, service inventory, etc.
Attend all service meetings assigned.
Undertake duties assigned by Service Manager and/or Country Manager.
Qualifications
Bachelor’s degree in mechanical or electrical engineering or related fields with minimum 3 years of installation and servicing experience, or 1 year and a Master’s degree. An equivalent combination of training and experience may be considered. Experience in Ion Beam system/EBO/PVD/MOCVD is preferred. Experience in TSMC service support is a plus.
Knowledge, Skills & Abilities
Knowledge of ultra-high vacuum (UHV) equipment.
Understanding of deposition process and Ion Beam system is desirable.
Excellent analytical/troubleshooting skills and superior mechanical competence.
Have mobility and willingness to travel outside of the work location when necessary. Must be willing to travel up to 35% of time to other domestic and international customer sites.
Computer literacy is a must.
A team player with positive thinking.
Good spoken and written skills in English.
Candidates with fab/semi tool vendor experiences are highly preferrable.
Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.
Related keywords
Field Service EngineerInstallationPreventive MaintenanceCalibrationTroubleshootingUltra-high VacuumUHVIon BeamPVDMOCVDMechanical EngineeringElectrical EngineeringCustomer SupportTechnical TrainingSemiconductorFab
Making a Material Difference is at the core of our DNA. For more than 30 years, we have developed differentiated technologies and built expertise and know-how that has enabled world-changing devices such as LED lighting, data storage, advanced computing and mobile devices to reach industrial scale. We help customers overcome technical and cost barriers that make it possible to convert novel materials into high-yielding device performance at production volumes. Our customers produce the newest, fastest, smallest, and most efficient electronic components used in devices to help deliver a better world.
We serve the semiconductor and emerging high-growth markets. Our process equipment and technology are used to manufacture advanced semiconductors, LEDs, displays, photonics, VCSELs, power electronics, compound semiconductors, hard disk drives, MEMS and wireless chips. For information on our company, products and worldwide service and support, please visit www.veeco.com.
Offices: 1 Terminal Drive, Plainview, NY 11803, US · 145 Belmont Dr, Somerset, New Jersey 08873, US · 185 Gibraltar Rd, Horsham Township, Pennsylvania, US · 4875 Constellation Dr, White Bear Township, Minnesota, US · 3050 Zanker Rd, San Jose, California, US
Making a Material Difference is at the core of our DNA. For more than 30 years, we have developed differentiated technologies and built expertise and know-how that has enabled world-changing devices such as LED lighting, data storage, advanced computing and mobile devices to reach industrial scale. We help customers overcome technical and cost barriers that make it possible to convert novel materials into high-yielding device performance at production volumes. Our customers produce the newest, fastest, smallest, and most efficient electronic components used in devices to help deliver a better world.
We serve the semiconductor and emerging high-growth markets. Our process equipment and technology are used to manufacture advanced semiconductors, LEDs, displays, photonics, VCSELs, power electronics, compound semiconductors, hard disk drives, MEMS and wireless chips. For information on our company, products and worldwide service and support, please visit www.veeco.com.
Offices: 1 Terminal Drive, Plainview, NY 11803, US · 145 Belmont Dr, Somerset, New Jersey 08873, US · 185 Gibraltar Rd, Horsham Township, Pennsylvania, US · 4875 Constellation Dr, White Bear Township, Minnesota, US · 3050 Zanker Rd, San Jose, California, US