Los Angeles, California, United States · On-site
$70k–$85k/yr
Who We Are... VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. http://https://vcahospitals.com/animal-specialty-emergency What We Do… Emergency & Cri…
Skills: Staff Relationship Management, Client Relationship Management, Effective Communication, Emotional Intelligence, Training And Development
Allenwood, New Jersey, United States · On-site
$18/hr–$25/hr
Join the Allenwood Team! At VCA Allenwood Animal Hospital, we are looking to add part time Veterinary Assistant to join our team! We have a unique culture in our hospital that values each person’s individual skill and pe…
Skills: Compassionate Patient Care, Client Education, Pharmacy Administration, Lab Sample Collection, Diagnostic Imaging
Hamburg Township, Michigan, United States · On-site
Introduction Join us as an Associate Veterinarian at VCA Countryside Animal Hospital of Hamburg and you’ll quickly discover that you’re well supported by world-class medicine, technology, facilities and a talented team. …
Skills: Veterinary Medicine, Surgery, Ultrasound, Digital Radiography, Dental Radiography
Missouri, United States · Remote OK
$115k–$150k/yr
The Regional Operations Director (ROD) is a critical operational leader responsible for driving performance, strengthening hospital culture, and elevating the standard of veterinary medicine and patient care across the a…
Skills: P&L Management, Multi-unit Operations, Strategic Leadership, Financial Acumen, Talent Strategy
Herndon, Virginia, United States · On-site
Join us as an Associate Veterinarian at VCA Herndon-Reston and you’ll quickly discover that you’re well supported by world-class medicine, technology, facilities and a talented team. You’ll be empowered to do your best w…
Skills: Veterinary Medicine, Small Animal Care, Companion Animal Medicine, Client Relationship Management, Collaboration
Tampa, Florida, United States · On-site
We are seeking a highly experienced Veterinary Client Service professional to join our leadership team as Hospital Manager. The role demands a leader with the interpersonal and organizational skills to continue achieving…
Skills: Personnel Management, Financial Budget Management, Marketing, Business Development, Customer Service
Irving, Texas, United States · On-site
VCA Metroplex Animal Hospital is a 24/7 emergency/specialty/general practice in Irving, Texas. VCA Metroplex Animal Hospital is searching for LVT (or LVT eligible) and VTS certified technicians to join our ever-growing t…
Skills: Veterinary Nursing, Surgical Assistance, Emergency Care, Wellness Exams, Patient Care
Chicago, Illinois, United States · On-site
$25/hr–$30/hr
Veterinary Technician Supervisor at VCA Cat Hospital of Chicago Schedule: Full-time opportunity, 5 x 8-hour shifts About Our Hospital VCA Cat Hospital of Chicago is a feline-exclusive, AAHA-accredited practice dedicated …
Skills: Anesthesia Monitoring, Dental Prophylaxis, Patient Nursing, Diagnostics, Feline Handling
Las Vegas, Nevada, United States · On-site
Join us as an Associate Veterinarian at VCA Spring Mountain Animal Hospital. You’ll quickly discover that you’re well supported by world-class medicine, technology, facilities, and a talented team. You’ll be empowered to…
Skills: Veterinary Medicine, Surgery, Digital Radiography, Ultrasound, Cold Laser Therapy
Lancaster, Massachusetts, United States · On-site
$16/hr–$23/hr
Client Service Representative Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Lancaster Animal is s…
Skills: Customer Service, Appointment Scheduling, Payment Processing, Medical Record Management, Client Education
Silverdale, Washington, United States · On-site
$80k–$200k/yr
Join us as an ER/Urgent Care Veterinarian at VCA Central Kitsap Animal Hospital and you’ll quickly discover that you’re well supported by world-class medicine, technology, facilities and a talented team. You’ll be empowe…
Skills: Emergency Medicine, Urgent Care, Small Animal Medicine, Surgery, Digital Imaging
Mesa, Arizona, United States · On-site
Introduction Join us as a board certified or residency trained Medical Oncologist at VCA Animal Referral and Emergency Center of Arizona and you’ll quickly discover that you’re well supported by world-class medicine, tec…
Skills: Medical Oncology, Veterinary Medicine, Diagnostic Imaging, Client Relationship Management, Collaboration
Norfolk, Virginia, United States · On-site
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent ser…
Skills: Customer Service, Appointment Scheduling, Payment Processing, Medical Records Management, Client Education
West Palm Beach, Florida, United States · On-site
$24/hr–$28/hr
VCA Palm Beach Veterinary Specialists is seeking an experienced Veterinary Technician to join our 24-hour Emergency & Critical Care service. We are seeking experienced veterinary technicians who demonstrate dedication, m…
Skills: Patient Assessment, Triage, Client Education, ICU Care, Anesthesia Induction
Springfield, Oregon, United States · On-site
VCA McKenzie Animal Hospital located in Springfield, Oregon is looking for an Associate Veterinarian who enjoys practicing advanced medicine with a cohesive, tenured team. Our AAHA accredited, AAFP/Cat Friendly Practice …
Skills: Advanced Medicine, Surgery, General Practice, Animal Care, Clinical Studies
Westbury, New York, United States · On-site
$31/hr–$37/hr
VCA Veterinary Emergency and Referral Center of Westbury, is growing and to better support the pets and people in our community we are in search of a licensed veterinary technician (or licensed eligible) to be a part of …
Skills: Procedural Anesthesia Monitoring, Drug Dose Calculation, Venipuncture, IVC Placement, Radiology
San Jose, California, United States · On-site
Join us as an Locum Veterinarian at VCA Blossom Hill Animal Hospital You’ll quickly discover that you’re well supported by world-class medicine, technology, facilities, and a talented team. You’ll be empowered to do your…
Skills: Veterinary Medicine, Surgery, Digital Radiography, Ultrasound, Fear-Free Techniques
Anaheim, California, United States · On-site
$75k–$90k/yr
VCA Yorba Regional Animal Hospital is a progressive, AAHA-accredited 24/7 emergency and general practice in Anaheim, CA, offering a full range of services — from wellness and surgery to boarding and grooming — for pets a…
Skills: Team Management, Business Operations, Budgeting, KPI Monitoring, Staff Development
Upper Moreland Township, Pennsylvania, United States · On-site
$18/hr–$20/hr
VCA Westbury Animal Hospital is seeking an experienced Veterinary Assistant to join our team. Location: 1497 W 5th N St, Summerville, SC 29483 Hours: Monday - Thursday, 8:30 Am - 8 PM, Friday, 8:30 AM to 6 PM, Saturday, …
Skills: Medical Record Maintenance, Surgical Suite Preparation, Prescription Filling, Laboratory Work, Diagnostic Imaging
Chico, California, United States · On-site
$17/hr–$18/hr
Under policy direction from the Pharmacy Supervisor and Hospital Manager with support of and input from the Medical Directors, the RX Attendant performs a wide range of prescription related activities within the Hospital…
Skills: Veterinary Pharmacy Knowledge, Customer Service, Written Communication, Oral Communication, Organization
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and support the 24-hour Client Service team to ensure exceptional client experiences and high-quality care. Responsibilities include staff training, operational oversight, conflict management, and interdepartmental collaboration.
Requires 3–5 years of client service experience with at least 2 years in a supervisory role, preferably in a healthcare or veterinary setting. Candidates should have strong skills in conflict resolution and experience managing high-volume or 24-hour operations.
VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. http://https://vcahospitals.com/animal-specialty-emergency
Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology.
VCA ASEC has been a trusted part of the community for over 15 years, and we remain committed to growing both our team and the quality of care we provide.
We are currently seeking a CSR Co-Manager to join our leadership team and support our 24-hour Client Service team. Our client service representatives are the first point of contact for our clients and play a crucial role in shaping their entire experience with us.
We're looking for someone who is passionate about developing our CSR team and delivering exceptional service. Someone who can elevate our team through strong leadership, thoughtful training, and consistent support.
In this role, you’ll be instrumental in ensuring our CSRs are well-prepared, empowered, and focused, allowing them to build trust with our clients and ensure that VCA ASEC is able to provide expert care for pets in their time of need.
Join us in making a meaningful impact both for our clients and the pets they love.
Working with the current client service manager and hospital leadership to ensure the employees and clients are supported and cared for. Key skills include strong staff and client relationship management, effective communication, high emotional intelligence, training and development, professionalism, leadership, and a genuine compassion for both pets and people.
Some Key Responsibilities will be in:
Leadership & Team Management
Client Experience & Communication
Crisis & Conflict Management
Training & Development
Operational Oversight
Quality Assurance & Continuous Improvement
Interdepartmental Collaboration
Department Financial Oversight
3–5 years of client service experience, with at least 2 years in a supervisory or management role—ideally in a veterinary, medical, or other healthcare setting.
Previous experience in emergency, specialty, or high-volume veterinary practice is strongly preferred.
Experience managing 24-hour operations, including overnight or swing shift teams, is a plus.
Strong skills in client service, conflict resolution, and team management.
Experience with client retention and overall client satisfaction.
Ability to adapt to changing priorities in a dynamic environment
A collaborative, team-focused mindset
Physical Requirements:
Work is primarily performed in a hospital/office setting
Must be able to stand for long periods
Reasonable accommodations may be made for individuals with disabilities
Please note: This job description reflects the general responsibilities and qualifications for the role and is subject to change based on the needs of the hospital, changes in staffing, emergencies, or evolving job responsibilities.
Why You Should Consider Us...
Hear from some of the VCA ASEC team members Here
At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:
VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, generous pet care discounts, paid vacation, holidays, and sick days, health and well-being programs that provide resources and training.
Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $ 70,304 to $ 85,000.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn. https://bit.ly/vcaprivacy https://bit.ly/vcalegal
Offices: VCA Animal Hospitals, 12401 West Olympic Blvd., Los Angeles, CA 90064, US
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn. https://bit.ly/vcaprivacy https://bit.ly/vcalegal
Offices: VCA Animal Hospitals, 12401 West Olympic Blvd., Los Angeles, CA 90064, US
