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Jobs at UniGroup (Now Hiring) — 5 open

UniGroup logoUniGroup

IT Support Specialist

St. Louis, Missouri, United States · On-site

Entry level$2M raised

Work Arrangement: On-Site Position Overview The IT Support Specialist serves as the first point of contact for technical support, providing Tier 1 assistance to UniGroup employees, agents, and drivers. This role combines…

Skills: Technical Troubleshooting, Customer Service, Hardware Support, Software Support, Account Administration

UniGroup logoUniGroup

Fleet Operations Manager

St. Louis, Missouri, United States · On-site

Mid level$2M raised

Work Arrangement: On-Site Position Overview The Fleet Operations Manager oversees UniGroup's contract truckman/truckload (CT/TL) fleet, ensuring loads are planned, assigned, and executed efficiently while maximizing flee…

Skills: Transportation Planning, Fleet Coordination, Relationship Management, Operational Problem-Solving, Load Planning

UniGroup logoUniGroup

Customer Engagement Specialist

St. Louis, Missouri, United States · Remote OK

Entry level$2M raised

Work Arrangement: Remote (Applicants must reside in one of the following states to be considered): Missouri, Illinois, Tennessee, Florida, Georgia, Indiana, Texas, North Carolina, or Arkansas Shift: 11:00 AM to 8:00 PM C…

Skills: Customer Service, Call Center Operations, Appointment Scheduling, Inbound Calls, Outbound Calls

UniGroup logoUniGroup

Director of National Account Development

Fenton, Missouri, United States · On-site

Senior+$2M raised

Work Arrangement: On-Site Position Overview UniGroup is seeking a Director of National Account Development to drive growth within our corporate relocation and workforce mobility business. This strategic individual contri…

Skills: Business Development, Strategic Sales, Relationship Building, Consultative Selling, Pipeline Management

UniGroup logoUniGroup

Claims Specialist II

St. Louis, Missouri, United States · On-site

Mid level$2M raised

Work Arrangement: On-Site Position Overview The Claims Specialist II investigates, evaluates, and resolves cargo loss and damage claims across multiple lines of business. This role combines analytical thinking, investiga…

Skills: Claims Investigation, Liability Determination, Cargo Loss And Damage Evaluation, Customer Communication, Problem Solving

UniGroup logo

IT Support Specialist

UniGroup

St. Louis, Missouri, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan With Company Match, Paid Time Off, Company Holidays
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Provide Tier 1 technical support to employees, agents, and drivers via phone, chat, and ticketing systems. Troubleshoot hardware and software issues while documenting resolutions and escalating complex problems to higher-level teams.

Requirements

Requires a high school diploma and 1-2 years of experience in IT support or customer service. Candidates must be proficient with Microsoft Office and comfortable working with various operating systems and remote support tools.

Full job description

Work Arrangement: On-Site

Position Overview

The IT Support Specialist serves as the first point of contact for technical support, providing Tier 1 assistance to UniGroup employees, agents, and drivers. This role combines customer service, technical troubleshooting, and problem-solving to resolve everyday technology issues while delivering a positive support experience.

In this position, you'll assist users with hardware, software, account access, and application-related questions through phone, chat, and ticketing systems. You'll document support interactions, escalate complex issues when needed, and help ensure users have the tools and resources they need to work effectively.

This role offers an excellent opportunity to build a foundation in IT support while gaining exposure to a wide variety of business applications and technologies.

What You'll Do

  • Respond to technical support requests through phone, live chat, and the IT service management system
  • Troubleshoot common hardware, software, connectivity, and account-related issues
  • Reset passwords, manage user access, and assist with authentication and login issues
  • Provide guidance and support for company applications and technology tools
  • Document issues, resolutions, and escalations within the service management system
  • Escalate complex or recurring technical issues to higher-level support teams when appropriate
  • Track escalated requests and follow up to ensure timely resolution
  • Participate in testing new applications, system updates, and technology enhancements
  • Maintain current knowledge of company technologies, systems, and application updates through ongoing learning
  • Support departmental initiatives and perform additional responsibilities as assigned

What We're Looking For

Required Qualifications

  • High school diploma or equivalent
  • 1–2 years of related experience in IT support, help desk, customer service, or a similar technical support role
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to explain technical concepts in a clear, user-friendly manner
  • Experience using Microsoft Office applications and common business technologies
  • Comfortable working with multiple software applications, operating systems, web-based tools, VPNs, multi-factor authentication, and remote support technologies

Preferred Qualifications

  • Experience working in a help desk or IT service desk environment
  • Experience using ticketing systems such as ServiceNow or similar IT service management platforms
  • Familiarity with Windows operating systems, Microsoft 365, Zoom, VPN connectivity, and user account administration
  • Experience supporting a diverse user base in a fast-paced business environment

Who Thrives in This Role

You may be a great fit if you:

  • Enjoy helping people solve technology problems
  • Stay patient and professional while assisting users with varying levels of technical knowledge
  • Communicate technical information in a way that's easy to understand
  • Take ownership of issues and follow through until they're resolved
  • Stay organized while managing multiple support requests and priorities
  • Enjoy learning new technologies and continuously expanding your technical knowledge
  • Collaborate well with teammates and know when to escalate issues appropriately

Why UniGroup

UniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for more than 90 years, we support a nationwide network of agents, customers, and partners across residential, commercial, government, and specialty logistics markets.

Joining UniGroup means becoming part of a collaborative organization that values service, integrity, continuous improvement, and professional growth.

Benefits & Work Environment

  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Generous paid time off and company holidays
  • Paid parental leave
  • Life insurance and disability coverage
  • Employee assistance program
  • Professional development and growth opportunities
  • Collaborative, team-oriented work environment

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.

We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.  

We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family. 

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Related keywords

IT SupportHelp DeskServiceNowITSMTier 1 SupportWindowsMicrosoft 365VPNMFALogisticsTechnical TroubleshootingUser Account AdministrationRemote SupportHardware SupportSoftware Support

About UniGroup

LinkedInVisit site
Industry
Transportation/Trucking/Railroad
Company size
1,001-5,000 employees
Headquarters
Fenton, MO
LinkedIn followers
11,562
Total funding
$2M

UniGroup, founded in 1988, is a $1.7 billion transportation company and parent of United Van Lines, the nation’s leading corporate mover, and Mayflower Transit, the most well-known name in the moving industry. Between the two van lines, UniGroup handles one in three professional interstate moves. UniGroup is also the parent company of UniGroup Worldwide, UniGroup Logistics and other transportation related companies including Allegiant Move Management, which is a transportation management company for both corporate and government accounts, and Trans Advantage, which sells and finances rolling stock and sells movers’ supplies. UniGroup, headquartered in suburban St. Louis, is owned exclusively by active agents of United Van Lines and Mayflower Transit, and senior management of the UniGroup companies. In 2018, UniGroup became a Missouri cooperative (co-op) which allows UniGroup to even better serve its agents and customers by providing centralized support functions, products and services, purchasing power, information networks and other benefits through UniGroup where it makes sense.

Offices: One Premier Drive, Fenton, MO 63026, US

Full service to do-it-yourself moving and storagetransportationlogisticsand and other transportation-related servicesLogisticsTransportationLast Mile Transportation
View all jobs at UniGroup

About UniGroup

LinkedInVisit site
Industry
Transportation/Trucking/Railroad
Company size
1,001-5,000 employees
Headquarters
Fenton, MO
LinkedIn followers
11,562
Total funding
$2M

UniGroup, founded in 1988, is a $1.7 billion transportation company and parent of United Van Lines, the nation’s leading corporate mover, and Mayflower Transit, the most well-known name in the moving industry. Between the two van lines, UniGroup handles one in three professional interstate moves. UniGroup is also the parent company of UniGroup Worldwide, UniGroup Logistics and other transportation related companies including Allegiant Move Management, which is a transportation management company for both corporate and government accounts, and Trans Advantage, which sells and finances rolling stock and sells movers’ supplies. UniGroup, headquartered in suburban St. Louis, is owned exclusively by active agents of United Van Lines and Mayflower Transit, and senior management of the UniGroup companies. In 2018, UniGroup became a Missouri cooperative (co-op) which allows UniGroup to even better serve its agents and customers by providing centralized support functions, products and services, purchasing power, information networks and other benefits through UniGroup where it makes sense.

Offices: One Premier Drive, Fenton, MO 63026, US

Full service to do-it-yourself moving and storagetransportationlogisticsand and other transportation-related servicesLogisticsTransportationLast Mile Transportation
View all jobs at UniGroup

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