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Full-time
bachelor degree
Coaching And Training, Wellness Program, Extracurricular Sports Teams
Posted 2d ago
~40 hrs/week
Responsibilities
The dispatcher is responsible for monitoring the fleet and coordinating daily activities between drivers and customers. Key duties include managing satellite communications, documenting reports, and resolving operational issues to ensure service excellence.
Requirements
The ideal candidate should have a background in Supply Chain Management or Business and experience in dispatch or customer service. Strong communication skills and knowledge of Calgary geography are considered significant assets.
Full job description
As a City Dispatcher, you will execute the day to day activity of your assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of this role. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.
Specific Responsibilities include:
Dispatch: This involves the transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
Satellite and Telephone Management: Handling of all driver related satellite messages or calls within assigned and overflow queues.
Reporting: Recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise.
Any other duties that may be assigned from time to time, on a daily or permanent basis (i.e. special projects, training seminars, weekend planning and other job related tasks).
Our Ideal Candidate will possess:
Dispatch experience is considered to be a strong asset in this role.
Educational background in Supply Chain Management (or other relevant area such as Business).
Dedicated experience providing customer service in a similar work environment.
Well organized, an excellent communicator and have a keen sense of timeliness.
Demonstrated attention to detail, communication, problem solving and planning abilities.
Knowledge of the transportation industry and Calgary city geography are considered assets.
Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.
This position is subject to a Monday to Friday shift, 07:00 - 16:00 MST.
This job is classified under NOC Code: 14404.
Why Bison: • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career • Dispersed work environments that promote a healthy work-life balance • Meaningful and impactful work and projects with an essential service provider • Join our engaging Wellness Program & extracurricular sports teams
About Bison: • Celebrating over 50 years in Business • Active in giving back through Corporate Social Responsibility and Charitable Giving • Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.
Bison Transport is a multiple-award-winning transportation solutions company. Our services span North America, and we utilize the latest technologies, operating one of the largest and most modern fleets in the industry. Our dedicated staff and safe, professional Drivers provide a wide range of transportation, warehousing, and logistics services throughout North America. Bison Transport is a high-service, dependable, and value-creating supply chain partner.
Offices: 1001 Sherwin Road, Winnipeg, Manitoba R3H 0T8, CA · 234090 Wrangler Road, Rocky View, Alberta T1X 0K2, CA · 5840 Shawson Drive, Mississauga, Ontario L4W 3W5, CA · 80 Liberty Road, Sherwood Park, Alberta T8H 2J6, CA · 1008 Wellings Road, Regina, Saskatchewan S4N 7A3, CA
Full Truckload Transportation ServiceFull Service LogisticsWarehousing & DistributionLess Than LoadExpeditedIntermodalDedicatedMexicoU.S. Domesticand Cross-border
Bison Transport is a multiple-award-winning transportation solutions company. Our services span North America, and we utilize the latest technologies, operating one of the largest and most modern fleets in the industry. Our dedicated staff and safe, professional Drivers provide a wide range of transportation, warehousing, and logistics services throughout North America. Bison Transport is a high-service, dependable, and value-creating supply chain partner.
Offices: 1001 Sherwin Road, Winnipeg, Manitoba R3H 0T8, CA · 234090 Wrangler Road, Rocky View, Alberta T1X 0K2, CA · 5840 Shawson Drive, Mississauga, Ontario L4W 3W5, CA · 80 Liberty Road, Sherwood Park, Alberta T8H 2J6, CA · 1008 Wellings Road, Regina, Saskatchewan S4N 7A3, CA
Full Truckload Transportation ServiceFull Service LogisticsWarehousing & DistributionLess Than LoadExpeditedIntermodalDedicatedMexicoU.S. Domesticand Cross-border