The role

What you'll own

• Pilot training and quality assurance. Scale the training program, certification bar, and grading/scoring system for pilots.
• Pilot growth forecasting and hiring. Forecast pilot demand against the robot deployment ramp, and own the hiring/staffing pipeline to stay ahead of it without sacrificing quality.
• Customer deployment readiness. Build the process for bringing up pilots for new customer deployments: work with our deployment team to train and certify pilots ahead of each new deployment.
• Vendor management. Own the external pilot contractor relationships end-to-end — SLAs, quality reviews — and onboard new vendors as we scale and de-risk.
• In-house team. Design and execute the plan to grow our in-house pilot operations team along-side our key vendors.
• AI adoption tracking and quality. Partner with R&D on the rollout of AI policies. Own the roll-out of AI policies on a customer by customer basis without sacrificing quality of performance.

What we're looking for

• 5+ years scaling high-volume, quality-measured operations teams with hundreds of people — robotics fleet ops, data labeling ops, or similar.
• Experience managing outsourced vendors and building in-house teams, both in the US as well as in nearshore/offshore locations (Spanish speaking a plus).
• Systems builder: you aren’t afraid to get your hands dirty and do the job yourself before hiring and delegating to someone else to achieve scale.
• Detailed understanding of the importance of data quality for AI teams
• You are comfortable with frequent travel to be onsite with vendors, especially during critical scale-up periods