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We are Ultra Precision Control Systems Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we…
Wake Forest, North Carolina, United States · On-site
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London Borough of Ealing, England, United Kingdom · Hybrid
Mid level
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Full-time
Flexible working, 25 days holiday, Life assurance, Flexible benefits package, Funded health benefits, Pension scheme
Posted 1d ago
~40 hrs/week
Responsibilities
The Customer Service Repairs Executive will manage the end-to-end repair order process, ensuring timely delivery and high-quality customer service. They will act as the primary interface for aftermarket customers, resolving issues and identifying new business opportunities.
Requirements
Candidates should possess strong customer interface skills, exceptional attention to detail, and proficiency in MS Office. Experience in the aerospace industry, ERP systems, and knowledge of export/import regulations are considered desirable.
Full job description
We are Ultra Precision Control Systems
Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected.
We solve our customers' problems, providing engineering solutions to safety and mission critical challenges in the air and on the ground. Our solutions can be found in the latest military aircraft and vehicles, in civil aircraft, and in unmanned vehicles.
We help to ensure our customers get to where they need to be safely, achieve their objectives and keep on going back.
Flexible Working
Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.
Job Description
Eaton MSD Cheltenham are looking for a Customer Service Repairs Executive to join the Repairs team. As a key member of the team, you will be responsible for delivering an exemplary standard of customer service to our Aftermarket customers.
You will represent the customer and ensure that their voice is heard and acted upon within Eaton MSD Cheltenham, whilst also understanding and working towards the goals of the business.
You will process repairs and orders against customer demand, through a cradle to grave process, ensuring on time deliveries. Through your close working relationship with customers, you will help to identify potential new business opportunities.
Key Responsibilities:
Review all customer orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated with the business and where necessary challenged with the customer prior to commencing work on the customer owned products.
Accurately load customer repair orders into Ultra’s ERP system.
Provide customer with timely updates regarding the progression of their orders.
Provide quotations to the customers for work to be performed on their units.
Manage the customer interface for all our aftermarket customers providing exceptional service levels in accordance with our support contracts.
Ensure all aftermarket customer issues are managed effectively and resolved to the mutual satisfaction of the business and our customers, adhering to regulations and compliance.
Support the cash collection process to maximize our cash flow.
Work with all areas of the business to resolve all customer issues which are holding up invoice payment or causing a customer complaint/concern.
Additional activities to perform from time to time in order to maximise the contribution to Eaton MSD Cheltenham goals and objectives.
Qualifications/Experience:
Essential:
Good customer interface skills
Exceptional attention to detail
Proficient use of MS office package
Well organised and able to plan and schedule work effectively
Committed to customer satisfaction, with a strong understanding of the impact on the business
Desirable:
Experience in identifying opportunities
Aerospace experience (military and civil)
ERP or other business system
Awareness of export and import
EASA 145 knowledge
Benefits:
Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.
Flexible working within core working hours
25 days holiday (185hrs) with the option to buy/sell 5 days (37hrs) plus bank holidays
4 times annual salary in life assurance
Flexible benefits package
Funded health benefits
Pension Scheme – up to 8% employer contributions
Supportive and friendly working environment with regular team events
You couldn't be joining the team and Eaton MSD Cheltenham at a more exciting time. Therefore, if this sounds of interest, please follow the application process.
Nationality Requirements
Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.
Diverse & Inclusive Employer
Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.
We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.
We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.
The trusted, agile partner of choice to the world’s most advanced navies.
Industry
Defense and Space Manufacturing
Company size
1,001-5,000 employees
Headquarters
Braintree, MA
LinkedIn followers
28,548
Ultra Maritime is a global leader in anti-submarine warfare (ASW) solutions across airborne, surface and undersea domains, charting a path to the future of unmanned and hybrid maritime dominance. With world-leading ASW technology, experts, decades of experience and significant investments across the business, Ultra Maritime is developing new, unique capabilities at an unprecedented rate. Operating across the U.S., Canada, UK and Australia, Ultra Maritime brings allied navies solutions today for tomorrow’s advantage through strategic partnerships and groundbreaking technology. At Ultra Maritime, the theoretical is suddenly achievable.
Offices: 115 Bay Street Drive, Braintree, MA 02184, US · 40 Atlantic St, Dartmouth, Nova Scotia B2Y 4N2, CA · 4868 East Park 30 Drive, Columbia City, Indiana 46725, US · 7625 Omnitech Pl, Victor, New York 14564, US · 14585 Avion Parkway, Chantilly, Virginia 20151, US
National SecurityRoboticsMilitarySensorMarine TechnologyArtificial Intelligence (AI)ManufacturingAerospace
The trusted, agile partner of choice to the world’s most advanced navies.
Industry
Defense and Space Manufacturing
Company size
1,001-5,000 employees
Headquarters
Braintree, MA
LinkedIn followers
28,548
Ultra Maritime is a global leader in anti-submarine warfare (ASW) solutions across airborne, surface and undersea domains, charting a path to the future of unmanned and hybrid maritime dominance. With world-leading ASW technology, experts, decades of experience and significant investments across the business, Ultra Maritime is developing new, unique capabilities at an unprecedented rate. Operating across the U.S., Canada, UK and Australia, Ultra Maritime brings allied navies solutions today for tomorrow’s advantage through strategic partnerships and groundbreaking technology. At Ultra Maritime, the theoretical is suddenly achievable.
Offices: 115 Bay Street Drive, Braintree, MA 02184, US · 40 Atlantic St, Dartmouth, Nova Scotia B2Y 4N2, CA · 4868 East Park 30 Drive, Columbia City, Indiana 46725, US · 7625 Omnitech Pl, Victor, New York 14564, US · 14585 Avion Parkway, Chantilly, Virginia 20151, US
National SecurityRoboticsMilitarySensorMarine TechnologyArtificial Intelligence (AI)ManufacturingAerospace