SALES RESERVATIONIST

(Payclass 09: Permanent)

Properties and Services

COMMERCIAL DEVELOPMENT (COMDEV)

The Commercial Development (ComDev) department, a division of the Properties and Services at UCT, invites applications from suitably qualified and experienced candidates for this permanent Sales Reservationist position, for appointment as soon as possible.

The Sales Reservationist is a hybrid role that combines proactive sales and business development responsibilities during off-peak seasons with reservation and guest services support during peak Vacation Accommodation periods. The role exists to help drive new business to the ComDev hospitality portfolio while ensuring operational support during high-demand periods. Kindly note that this position is shift based and weekend work would be required. Our peak period is during June and December holiday period.

REQUIREMENTS FOR THE POSITION:

• Higher Certificate or Diploma in Hospitality, Tourism, Sales, or related field (NQF Level 5 or higher).
• At least 2-3 years’ recent and relevant sales management experience.
• Lodging sales experience.
• Account management experience.
• Proven track record of converting leads and managing bookings.
• Tourism management.
• Experience with property management systems and sales tracking tools.

THE FOLLOWING WILL BE ADVANTAGEOUS:

• Knowledge and experience in the hospitality industry (i.e. Hotels).
• Proven ability to drive sales targets and acquire new business.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Sales and Business Development:

• Develop and implement a strategic sales plan for the various hospitality departments.
• Build and maintain a database of prospective clients and follow up on leads from previous guests, events, and networks.
• Grow the department’s market segmentation, thus penetrating into new markets.
• Create a sustainable stream of income through the use of contracts that advance the department’s profitability.

Relationship Management:

• Forge mutually beneficial relationships with our stakeholders and improve our customer satisfaction. Ensuring that guest needs are met.

Reporting and Coordination:

• Monthly sales performance summary highlighting lead sources, conversion ratios, and value of bookings closed.

Reservations Management:

• Supporting the booking team with administrative tasks and reservation processing to ensure seamless operations during peak periods.

The annual cost of employment, including benefits for 2026 is between R 531 313,00 and R 625 071,00

Please complete/attach the following to your profile before submitting your application:

• Curriculum Vitae (CV).
• Motivation/Cover letter that speaks to the specific requirements of the position.
• Three referee names which must include their title and name, position details relationship to you, their e-mail address and telephone number

• Relevant copies of your qualifications and a copy of your ID

An application which does not comply with the above requirements will be regarded as incomplete.

Shortlisted candidates may be required to undergo competency assessment and undergo medical assessments. References may be requested by UCT at any stage of the selection process.

Any inquiries for this position are to be addressed to Ms Natasha Khan at [email protected] or Ms Mary Yiga at [email protected]  or 021 650 3469. Please do not send or submit job application/CV via this e-mail.

Closing Date: 12th July  2026                              

Website:  stayandconnect.uct.ac.za

Equity statement

UCT is a designated employer and is committed to the pursuit of excellence, diversity and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups. Our Employment Equity Policy is available at https://uct.ac.za/media/9482.

When you apply for a position at UCT, we collect your personal information to assess your application, communicate with you, and coordinate interview logistics. Information such as race, gender, nationality, and disability status is used to support our Employment Equity obligations. We also verify your references, qualifications, conduct criminal and, for certain roles, credit checks.

For more information about how the University of Cape Town uses personal information and your rights, please email [email protected].

The University reserves the right to extend the closing date for applications if deemed necessary and reserves the right to make no appointment.