Washington, District of Columbia, United States · Remote OK
Mid level
About the Role The Field Operations Specialist is a part of Turf Tank's Operations department and will report to the Regional Field Operations Manager. The FOS's main function will be to teach and support new/existing cu…
Skills: Technical Field Service, Customer Training, Robotics Troubleshooting, Onboarding, Technical Support
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Full-time
Posted 4d ago
~40 hrs/week
Remote in Idaho, United States, Washington, District of Columbia, United States
Responsibilities
The Field Operations Specialist is responsible for leading on-site robot setup, user training, and onboarding for new customers. They also handle territory maintenance, technical troubleshooting, and provide support during peak seasons to ensure consistent robot deployment.
Requirements
Candidates must have experience in technical field service or training and possess strong technical aptitude with robotics and software. The role requires a valid driver's license and the ability to travel up to 90% of the time and perform physically demanding outdoor work.
Full job description
About the Role
The Field Operations Specialist is a part of Turf Tank's Operations department and will report to the Regional Field Operations Manager. The FOS's main function will be to teach and support new/existing customers in the region on how to properly operate and maintain our robots.
This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution.
What You'll Do
New Customer Onboarding
lead on-site robot setup and user training following Turf Tank’s standardized processes
ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
provide clear training and supporting resources to build user confidence
Territory Maintenance
complete on-site service requests and follow-up visits as assigned by the Field Operations Manager
provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
document work completed and communicate feedback to the Field Operations Manager for continuous improvement
Customer Support
assist during peak seasons by supporting the Robot Support team with overflow requests
follow established checklists, processes, and standards to ensure consistency across all deployments
provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials
The Field Operations Specialist must be able to...
deliver clear, structured training to customers in a professional manner
use an adaptive communication style to deliver effective customer training
follow standardized processes and maintain consistency across installs
troubleshoot technical issues using Turf Tank’s best practices
stay task-focused, organized, and responsive while working independently in the field
The Field Operations Specialist must have...
experience in technical field service, installation, or training roles
strong communication and instructional skills
technical aptitude with robotics, software, and problem-solving
a customer-focused but process-driven approach, prioritizing quality and consistency in onboarding
Requirements
overnight travel is required up to 80% of the time
day travel is required up to 90% of the time
work remotely
possess and maintain a valid driver’s license with a clean driving record
must pass an MVR and drug screen before the start date
maintain eligibility for Turf Tank's fleet insurance
Physical Requirements
work outdoors (up to 8+ hours)
lift 50 lbs
perform work while standing, stooping, or squatting
work above the shoulder and below knee heights
sit or stand for extended periods (up to 8+ hours)
Related keywords
RoboticsField OperationsCustomer OnboardingTechnical TroubleshootingField ServiceRobot DeploymentTechnical TrainingMVRDrug ScreenTurf Tank
World's best-rated Autonomous Line Marking Robots.
Flexible subscriptions, global expertise, local presence
Industry
Robotics Engineering
Company size
51-200 employees
Founded
2014
Headquarters
Svenstrup, North Jutland
LinkedIn followers
7,360
At Turf Tank, we make robots that paint lines on sports fields – it's that simple.
Every field, whether it's at a small local school or a professional stadium, deserves to look its best. That's why we've made our technology accessible to facilities of all sizes through flexible subscriptions.
By automating the time-consuming task of line marking, we free up groundskeepers to focus on what they do best – creating amazing playing surfaces that make athletes and communities proud. At Turf Tank, we're not just selling robots; we're helping create perfect fields, save valuable time, and make every game day look professional.
This commitment to excellence has made us the world's highest-rated autonomous line marking solution, with more than 5,500 customers globally trusting our technology. But we're more than just a robot company; we're a team of people passionate about helping groundskeepers and facility managers do their best work. We understand that maintaining sports fields is challenging, and that's exactly why we created Turf Tank.
What truly sets us apart?
We don't just sell you a robot and wave goodbye. We're here as your partner, with the largest support team in the industry, ready to help whenever you need us. Our subscription model means you get the latest technology without breaking the bank, and we're always just a phone call away with our team of 200+ professionals, including 40+ dedicated support specialists who ensure your success every step of the way
Offices: Lansen 15, Svenstrup, North Jutland 9230, DK · 1110 Allgood Industrial Ct, Marietta, Georgia 30066, US · 8790 F St, Omaha, Nebraska 68127, US
RoboticsProductionResearch & DevelopmentExportTurfmanagementLine markingSports field layoutsRobotic line markingand Field painterSports
World's best-rated Autonomous Line Marking Robots.
Flexible subscriptions, global expertise, local presence
Industry
Robotics Engineering
Company size
51-200 employees
Founded
2014
Headquarters
Svenstrup, North Jutland
LinkedIn followers
7,360
At Turf Tank, we make robots that paint lines on sports fields – it's that simple.
Every field, whether it's at a small local school or a professional stadium, deserves to look its best. That's why we've made our technology accessible to facilities of all sizes through flexible subscriptions.
By automating the time-consuming task of line marking, we free up groundskeepers to focus on what they do best – creating amazing playing surfaces that make athletes and communities proud. At Turf Tank, we're not just selling robots; we're helping create perfect fields, save valuable time, and make every game day look professional.
This commitment to excellence has made us the world's highest-rated autonomous line marking solution, with more than 5,500 customers globally trusting our technology. But we're more than just a robot company; we're a team of people passionate about helping groundskeepers and facility managers do their best work. We understand that maintaining sports fields is challenging, and that's exactly why we created Turf Tank.
What truly sets us apart?
We don't just sell you a robot and wave goodbye. We're here as your partner, with the largest support team in the industry, ready to help whenever you need us. Our subscription model means you get the latest technology without breaking the bank, and we're always just a phone call away with our team of 200+ professionals, including 40+ dedicated support specialists who ensure your success every step of the way
Offices: Lansen 15, Svenstrup, North Jutland 9230, DK · 1110 Allgood Industrial Ct, Marietta, Georgia 30066, US · 8790 F St, Omaha, Nebraska 68127, US
RoboticsProductionResearch & DevelopmentExportTurfmanagementLine markingSports field layoutsRobotic line markingand Field painterSports