Moore County, North Carolina, United States · On-site
$11/hr–$11/hr
Responsible for answering host phone, meeting and greeting all arriving guests, showing and helping guests to campsites or rental units, creating the first impression of the resort. This also includes the safety and well…
Skills: Customer Service, Guest Relations, Conflict Resolution, Reservation Management, Computer Operations
On-site
Collections Specialist Travel Resorts of America is seeking a motivated, customer-focused Collections Specialist to join our Collections Department. This role is ideal for someone who enjoys helping customers, solving pr…
Skills: Collections, Customer Service, Account Management, Billing Resolution, Conflict Resolution
Guernsey County, Ohio, United States · On-site
$15/hr–$18/hr
Rocky Fork Ranch, a Travel Resorts of America resort, is a unique campground offering the perfect combination of modern-day amenities and rustic camping. Over 255 campsites plus 120 lodging facilities make up the develop…
Skills: Leadership, Organizational Skills, Electrical Repair, Plumbing Repair, Carpentry
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The Host is responsible for greeting guests, managing check-ins and check-outs, and ensuring the safety and well-being of all resort members. Duties include patrolling the grounds, enforcing rules, and providing superior guest services both in person and over the phone.
Candidates must possess strong customer service skills, a valid driver's license, and the ability to perform physical tasks including lifting up to 50lbs. Basic computer proficiency and the ability to work both independently and as part of a team are required.
Responsible for answering host phone, meeting and greeting all arriving guests, showing and helping guests to campsites or rental units, creating the first impression of the resort. This also includes the safety and well-being of all members and guests.
DUTIES
Duties include: Meeting/Greeting arriving guests.
Member/Guest check-in and checkout.
Regular patrols of the resort.
Enforcement of rules and regulations.
Provide superior guest services on the phone or in person, by being enthusiastic, attentive, friendly and helpful.
Handle all guest's issues with respect.
Greet all guests with a positive attitude, smile, recognition, and a well groomed appearance and proper uniform.
Follow all guidelines and procedures regarding the handling reservations.
Light housekeeping and maintenance.
Promote your local attractions as well as on site organized activities.
Back up and coordinate communication for all departments.
Attend staff meetings.
QUALIFICATIONS
Demonstrate strong customer service skills.
Ability to work in a team environment and follow direction.
Must be able to work alone.
Must have the ability to complete camper registration paperwork and assign campsites.
General knowledge of computer operations.
Must have the ability to effectively enforce resort rules.
Must possess excellent guest service skills.
Must have valid Driver's License.
Must be able to lift up to 50lbs.
Must be able to tolerate long periods of standing, bending, and kneeling.
Welcome to Travel Resorts of America! PRIVATE CAMPGROUNDS AND RESORTS ACROSS THE EAST COAST.
Welcome to Travel Resorts of America! PRIVATE CAMPGROUNDS AND RESORTS ACROSS THE EAST COAST.
