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Bengaluru, Karnataka, India · On-site
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Skills: Diamond Grading, Assortment, 4Cs, Pricing, Quality Control
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Full-time
bachelor degree
Posted 47d ago
~40 hrs/week
Responsibilities
The Team Lead manages and guides a team to achieve business objectives, drive sales performance, and ensure operational efficiency. Key duties include coaching team members, monitoring KPIs, and resolving customer escalations.
Requirements
Candidates must be graduates with 2 to 5 years of experience in team handling, sales, or operations. Prior experience in retail or field operations is preferred.
Full job description
Job Requirements
Job Title: Team Lead – Everdays
Job Summary
The Team Lead is responsible for managing and guiding a team to achieve business objectives, drive sales performance, ensure excellent customer service, and maintain smooth day-to-day operations. The role involves coaching team members, monitoring performance, and fostering a productive work environment.
Key Responsibilities
Lead, motivate, and supervise the team to achieve assigned targets.
Monitor individual and team performance and provide regular feedback.
Ensure high levels of customer satisfaction and service excellence.
Allocate tasks and manage daily operational activities.
Conduct team briefings and training sessions to enhance productivity.
Track KPIs, prepare reports, and share performance updates with management.
Resolve customer escalations and operational issues effectively.
Ensure compliance with company policies, processes, and quality standards.
Support recruitment, onboarding, and development of team members.
Eligibility Criteria
Graduate in any discipline.
7-15 years of experience in team handling, sales, customer service, or operations.
Prior experience in retail, customer service, or field operations preferred.
Skills Required
Team Management & Leadership
Communication & Interpersonal Skills
Problem-Solving & Decision-Making
Customer Relationship Management
Performance Management
MS Office & Reporting
Preferred Candidate Profile
Strong leadership and people management skills.
Target-oriented with a proactive approach.
Ability to work in a fast-paced environment.
Excellent communication and stakeholder management skills.
We are seeking for candidates having experience in Jewellery Sales.
Related keywords
Team LeadershipSales PerformanceCustomer ServiceKPI TrackingOperational ManagementRetailField OperationsStakeholder ManagementOnboardingPerformance Feedback
A strong portfolio of brands & industry leading capabilities, Titan is driven by the values and ethos of the Tata Group
Industry
Retail
Company size
5,001-10,000 employees
Founded
1984
Headquarters
Electronic City, Bangalore , Karnataka
LinkedIn followers
372,352
Titan Company Ltd is the organization that brought about a paradigm shift in the Indian watch market when it introduced its futuristic quartz technology, complemented by international styling. With India's two most recognized and loved brands Titan and Tanishq to its credit, Titan Company Ltd is the fifth largest integrated own brand watch manufacturer in the world.
The success story began in 1984 with a joint venture between the Tata Group and the Tamil Nadu Industrial Development Corporation. Presenting Titan quartz watches that sported an international look, Titan Company Ltd transformed the Indian watch market. After Sonata, a value brand of functionally styled watches at affordable prices, Titan Company Ltd reached out to the youth segment with Fastrack, its third brand, trendy and chic. The company has sold 150 million watches world over and manufactures over 15 million watches every year.
Backed by over 6,000 employees, two exclusive design studios for watches and jewellery, 10 manufacturing units, and innumerable admirers’ world over, Titan Company Ltd continues to grow and set new standards for innovation and quality. The organization is all geared to repeat the Titan and Tanishq success story with each new offering.
https://www.facebook.com/CareersAtTitan/
Offices: #193, Veerasandra,, Electronic City, Bangalore , Karnataka 560100, IN · Titan Company Limited, 3, Sipcot Industrial Complex, Hosur, Tamil Nadu 635126, IN · Titan Company Limited, Tower A, Golden Enclave, Airport Road, Bangalore, Karnataka 560017, IN
A strong portfolio of brands & industry leading capabilities, Titan is driven by the values and ethos of the Tata Group
Industry
Retail
Company size
5,001-10,000 employees
Founded
1984
Headquarters
Electronic City, Bangalore , Karnataka
LinkedIn followers
372,352
Titan Company Ltd is the organization that brought about a paradigm shift in the Indian watch market when it introduced its futuristic quartz technology, complemented by international styling. With India's two most recognized and loved brands Titan and Tanishq to its credit, Titan Company Ltd is the fifth largest integrated own brand watch manufacturer in the world.
The success story began in 1984 with a joint venture between the Tata Group and the Tamil Nadu Industrial Development Corporation. Presenting Titan quartz watches that sported an international look, Titan Company Ltd transformed the Indian watch market. After Sonata, a value brand of functionally styled watches at affordable prices, Titan Company Ltd reached out to the youth segment with Fastrack, its third brand, trendy and chic. The company has sold 150 million watches world over and manufactures over 15 million watches every year.
Backed by over 6,000 employees, two exclusive design studios for watches and jewellery, 10 manufacturing units, and innumerable admirers’ world over, Titan Company Ltd continues to grow and set new standards for innovation and quality. The organization is all geared to repeat the Titan and Tanishq success story with each new offering.
https://www.facebook.com/CareersAtTitan/
Offices: #193, Veerasandra,, Electronic City, Bangalore , Karnataka 560100, IN · Titan Company Limited, 3, Sipcot Industrial Complex, Hosur, Tamil Nadu 635126, IN · Titan Company Limited, Tower A, Golden Enclave, Airport Road, Bangalore, Karnataka 560017, IN