London, England, United Kingdom · Hybrid
An exciting opportunity for a for a bright and confident Customer Service Assistant has arisen at Old Queen Street Media (publishers of UnHerd, The Spectator and Apollo magazines). You will be required to carry out day t…
Skills: Customer Service, Comment Moderation, CMS Platforms, Written Communication, Verbal Communication
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The role involves handling daily customer and subscriber enquiries across three media brands via email and telephone. Additionally, the assistant will moderate website comments and manage the fulfillment of shop and merchandise orders.
Candidates should possess strong communication skills and the ability to multitask in a fast-paced environment. Experience with CMS platforms and analytical tools like Google Analytics is beneficial, along with a keen interest in politics and current affairs.
An exciting opportunity for a for a bright and confident Customer Service Assistant has arisen at Old Queen Street Media (publishers of UnHerd, The Spectator and Apollo magazines).
You will be required to carry out day to day customer service functions such as: responding to subscriber enquiries, moderating the website’s comments section, and handling shop and merchandise orders.
The primary function of the role will be to receive and handle incoming customer queries across all three brands (primarily over email and telephone) and ensure a quick and effective resolution.
You will be part of a close knit team and have the option of hybrid working. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks.
This is a fantastic role and would suite a recent graduate or school leaver, or equally someone with a bit of work experience looking to start a career in the world of publishing/media.
Key Responsibilities:
Key Skills and Knowledge:
The most influential magazine in Britain. Politics, global affairs, culture, lifestyle, news, commentary and analysis
The Spectator is a weekly delight if you love good writing, contentious opinion and hard-hitting comment. With the finest writing on current affairs, politics, the arts, books and life, you'll read regular columnists who delight, provoke and amuse and editorial features of incredible breadth and depth. Established in 1828, The Spectator is the oldest continuously published magazine in the English language. Its taste for controversy, however, remains undiminished. There is no party line to which its writers are bound – originality of thought and elegance of expression are the sole editorial constraints. The result, week after week, is that Britain’s best columnists, critics and cartoonists turn out their finest work for the magazine and give you their views unfiltered and at cask strength.
Offices: 22 Old Queen St, London, London SW1H 9HP, GB
The most influential magazine in Britain. Politics, global affairs, culture, lifestyle, news, commentary and analysis
The Spectator is a weekly delight if you love good writing, contentious opinion and hard-hitting comment. With the finest writing on current affairs, politics, the arts, books and life, you'll read regular columnists who delight, provoke and amuse and editorial features of incredible breadth and depth. Established in 1828, The Spectator is the oldest continuously published magazine in the English language. Its taste for controversy, however, remains undiminished. There is no party line to which its writers are bound – originality of thought and elegance of expression are the sole editorial constraints. The result, week after week, is that Britain’s best columnists, critics and cartoonists turn out their finest work for the magazine and give you their views unfiltered and at cask strength.
Offices: 22 Old Queen St, London, London SW1H 9HP, GB
