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Représentant-e au service à la clientèle commerciale
Montreal, Quebec, Canada · On-site
Mid level
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Skills: Customer service, Problem solving, Communication, MS Office, Sales
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Skills: Customer service, Relationship selling, Communication skills, Multitasking, Organization
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Full-time
high school
Flexible and comprehensive benefits program, Health insurance, Dental care, Paramedical services, Competitive compensation, Career development opportunities
Posted 2d ago
Apply by Sep 7
~40 hrs/week
French
Responsibilities
The representative will assist customers with inquiries, resolve service issues, and process furniture warranty claims to ensure high satisfaction. They are also responsible for maintaining operational excellence, supporting team training, and promoting store profitability.
Requirements
Candidates must possess a high school diploma or equivalent and demonstrate strong customer service and teamwork skills. Proficiency in Microsoft Office and bilingualism in English and French are required for this role.
Full job description
Is this job for you?
Le service à la clientèle est l’une de vos priorités?
Aimez-vous résoudre les problèmes et trouver des solutions?
Vous aimez interagir avec les gens?
Brick cherche à élargir son équipe du service à la clientèle. Nous avons besoin de personnes enthousiastes avec une excellente attitude axée sur les clients! L’esprit d’équipe et la volonté de grandir au sein d’une magnifique carrière est une combinaison gagnante! Une expérience enrichissante vous attend à l'un de nos fabuleux magasins! Ce poste relève directement du directeur des opérations.
Responsibilities
Répondre aux questions des clients et leur offrir des solutions d’une manière courtoise et professionnelle.
Faire des suivis avec les clients pour identifier leurs besoins et y répondre.
Promouvoir la loyauté des clients en fournissant un soutien exceptionnel à la clientèle.
Maintenir un niveau d’excellence élevée pour l’organisation et le service à la clientèle.
Promouvoir le travail d’équipe dans tous les départements.
Faire des suivis constants avec les clients sur les progrès des questions liées au service à la clientèle.
Traiter les réclamations de garantie pour les meubles.
Comprendre toutes les politiques et procédures du Groupe Brick et les respecter.
Passer en revue les rapports opérationnels tous les jours et faire les suivis appropriés.
S’assurer que les clients sont 100 % satisfaits.
Aider à la formation des nouveaux membres du personnel des opérations.
S’occuper des plaintes des clients par rapport au service et offrir des solutions.
Améliorer la profitabilité et l’efficacité du magasins.
Qualifications
Diplôme d'études secondaires ou équivalent
Être axé sur le service à la clientèle Bon esprit d'équipe
Capacité à effectuer plusieurs tâches et à maintenir l'organisation
Maîtrise des ordinateurs et des programmes Microsoft Office
Flexibilité pour travailler tous les quarts de travail, y compris les soirs et les fins de semaine, au besoin
Compétences de communication exceptionnelles, écrites et verbales (français et anglais)
Être bilingue (français, anglais – parlé et écrit) est nécessaire pour les interactions fréquentes avec les clients anglophones et francophones dans nos magasins, les colègues et/ou les partenaires/fournisseurs internes à travers le Canada
Why The Brick?
Un programme d'avantages sociaux flexible et complet, incluant les soins de santé, les soins dentaires et les services paramédicaux pour vous et votre famille.
Rémunération compétitive correspondant à votre expérience
Potentiel d'évolution de carrière avec beaucoup d'accès à un développement personnel et professionnel
Réductions pour les employés
Un environnement dynamique pour démontrer vos talents de leadership.
Postulez maintenant
Si vous souhaitez postuler pour ce poste, veuillez contacter notre équipe de recrutement à [email protected].
Joignez votre CV et expliquez-nous pourquoi vous seriez un(e) candidat(e) ideal(e) pour Brick!
Brick s'engage à mettre en œuvre des pratiques d'emploi justes et accessibles et à prendre en compte les besoins des personnes handicapées pendant tout le processus de recrutement, de candidature et de sélection. Si vous avez besoin d'un aménagement à n'importe quel stade de la procédure, veuillez en informer le/la gestionnaire du recrutement ou contacter [email protected]
Saving You More is all about value. At The Brick, our value comes from our diverse and multi-talented team.
Industry
Retail
Company size
5,001-10,000 employees
Founded
1971
Headquarters
Edmonton, Alberta
LinkedIn followers
21,485
Founded in 1971, The Brick has become Canada’s largest volume retailer of furniture, mattresses, appliances and electronics with over 230 locations, 6 distribution centres and 6000 team members from coast to coast. Our ongoing commitment to customer service and supporting our local communities will continue to build The Brick’s reputation as the preferred customer choice for value-priced, quality brand name home furnishings.
For over 42 years, visionary men and women have built dynamic, exciting and meaningful careers at The Brick and have been rewarded for their performance and innovation. Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates who value winning together!
Offices: 16904 137 Ave NW, Edmonton, Alberta T5V 0C8, CA
Saving You More is all about value. At The Brick, our value comes from our diverse and multi-talented team.
Industry
Retail
Company size
5,001-10,000 employees
Founded
1971
Headquarters
Edmonton, Alberta
LinkedIn followers
21,485
Founded in 1971, The Brick has become Canada’s largest volume retailer of furniture, mattresses, appliances and electronics with over 230 locations, 6 distribution centres and 6000 team members from coast to coast. Our ongoing commitment to customer service and supporting our local communities will continue to build The Brick’s reputation as the preferred customer choice for value-priced, quality brand name home furnishings.
For over 42 years, visionary men and women have built dynamic, exciting and meaningful careers at The Brick and have been rewarded for their performance and innovation. Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates who value winning together!
Offices: 16904 137 Ave NW, Edmonton, Alberta T5V 0C8, CA