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Test Equipment Distributors, LLC logoTest Equipment Distributors, LLC

Inside Sales Support

Troy, Michigan, United States · On-site

Mid level

Description Inside Sales Support Job Details Hours: Full-time, Monday to Friday, NO holidays, NO weekends, OT is rarely available Location: Troy, MI • Inside Sales Department Benefits: Medical, Dental, Vision, 401k, 401k…

Skills: Oral Communication, Written Communication, MS Office, Word, Excel

Test Equipment Distributors, LLC logo

Inside Sales Support

Test Equipment Distributors, LLC

Troy, Michigan, United States • On-site

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Mid level

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  • Full-time
  • high school, associate degree
  • Medical, Dental, Vision, 401k, 401k Match, Long-Term Disability
  • Posted 45d ago
  • ~40 hrs/week

Responsibilities

Respond to customer requests for equipment parts and supplies via phone, email, and web orders. Manage sales order entry in SAGE100 and maintain accurate customer and vendor pricing data.

Requirements

Requires a high school diploma and at least 2 years of customer service experience, with an associate's degree and NDT experience preferred. Must be proficient in MS Office and SAGE100 with strong communication skills.

Full job description

Description

Inside Sales Support


Job Details

Hours: Full-time, Monday to Friday, NO holidays, NO weekends, OT is rarely available

Location: Troy, MI • Inside Sales Department

Benefits: Medical, Dental, Vision, 401k, 401k Match, Long/Short-Term Disability, Voluntary/Life Insurance, and More!


Description


POSITION SUMMARY:

Responds to requests (via customer phone calls, e-mail inquiries, web orders and facsimile transmissions) for equipment parts, supplies and accessories.

ESSENTIAL RESPONSIBILITIES, AUTHORITIES AND EXPECTATIONS:

  • Respond to incoming calls, emails, and fax requests from customers.
  • Provide quotes to customers upon request.
  • Request current/updated vendor pricing and update in SAGE100 accordingly.
  • Enter sales orders into SAGE100 database.
  • Maintain consistent and accurate order entry.
  • Follow up with customers/vendors/TED warehouses on delinquent/backorders accordingly.
  • Acknowledge customer feedback and engage the proper parties for resolution and documentation/logging when applicable.
  • Enter new customer information into CRM and SAGE100 databases.
  • Maintain and update customer information in SAGE100.
  • Update film pricing for contract customers.
  • Work with Accounting team to correct customers on credit hold.
  • Cross train with other team members.
  • Perform other duties as assigned.


Requirements

Requirements

QUALIFICATIONS: Excellent oral/written communication skills. Knowledge of MS Office (Word, Excel). SAGE100 experience. Excellent phone etiquette. Detail-oriented (performs in a manner that will prevent errors and omissions). Ability to read and interpret complex customer purchase orders with minimal supervision.

EDUCATION and/or EXPERIENCE: High School Diploma or GED equivalent required. Associate's degree preferred. Minimum of 2 years Customer Service experience. NDT experience preferred. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Related keywords

SAGE100CRMNDTInside SalesOrder EntryCustomer ServiceVendor PricingPurchase OrdersMS OfficeExcelWord

About Test Equipment Distributors, LLC

LinkedInVisit site

One Complete NDT Source

Industry
Aviation & Aerospace
Company size
51-200 employees
Founded
1971
Headquarters
Troy, MI
LinkedIn followers
1,737

Since 1971 Test Equipment Distributors, LLC (TED) has been serving the equipment, accessories, supplies, service, and repair needs of nondestructive testing (NDT) professionals in diverse industries throughout the world. TED is focused on helping our clients overcome their toughest inspection and testing-related challenges on time, within budget, and to their satisfaction. Why Buy From TED? • Single company able to address all of your NDT needs • 7 convenient regional warehouses across the U.S. • Over $5 million of product inventory • Recognized brand name products • Factory trained technicians dispatched nationwide • Project management team assigned to each project • Staff are knowledgeable, caring, NDT professionals • Family-owned business

Offices: 1370 Piedmont, Troy, MI 48083, US · 1959 Parker Ct SW, Stone Mountain, Georgia 30087, US · 37600 N Industrial Pkwy, Willoughby, Ohio 44094, US · 220 West Pkwy, Pompton Plains, New Jersey 07444, US · 3072 S 300 W, Salt Lake City, Utah 84115, US

NDT Equipment DistributorNDT InspectionNDT TestingNDT AccessoriesNDT SuppliesNDT Service & RepairNondestructive TestingX-RayMagnetic ParticleBlacklight
View all jobs at Test Equipment Distributors, LLC

About Test Equipment Distributors, LLC

LinkedInVisit site

One Complete NDT Source

Industry
Aviation & Aerospace
Company size
51-200 employees
Founded
1971
Headquarters
Troy, MI
LinkedIn followers
1,737

Since 1971 Test Equipment Distributors, LLC (TED) has been serving the equipment, accessories, supplies, service, and repair needs of nondestructive testing (NDT) professionals in diverse industries throughout the world. TED is focused on helping our clients overcome their toughest inspection and testing-related challenges on time, within budget, and to their satisfaction. Why Buy From TED? • Single company able to address all of your NDT needs • 7 convenient regional warehouses across the U.S. • Over $5 million of product inventory • Recognized brand name products • Factory trained technicians dispatched nationwide • Project management team assigned to each project • Staff are knowledgeable, caring, NDT professionals • Family-owned business

Offices: 1370 Piedmont, Troy, MI 48083, US · 1959 Parker Ct SW, Stone Mountain, Georgia 30087, US · 37600 N Industrial Pkwy, Willoughby, Ohio 44094, US · 220 West Pkwy, Pompton Plains, New Jersey 07444, US · 3072 S 300 W, Salt Lake City, Utah 84115, US

NDT Equipment DistributorNDT InspectionNDT TestingNDT AccessoriesNDT SuppliesNDT Service & RepairNondestructive TestingX-RayMagnetic ParticleBlacklight
View all jobs at Test Equipment Distributors, LLC

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