South San Francisco, California, United States · On-site
$42/hr–$59/hr
We are seeking an IT Support Technician for a part-time contractor position. This role will be responsible for the excellent delivery of day-to-day IT services for users to ensure current and future IT Infrastructure and…
Skills: Windows Environment, Desktop Support, MS Office 365, Apple Mac OS, iOS
South San Francisco, California, United States • On-site
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The role involves delivering day-to-day IT services and front-line support to ensure infrastructure meets business needs. Key tasks include diagnosing complex system issues, resolving trouble tickets, and maintaining critical IT systems.
Candidates need at least 2 years of experience in Windows desktop support and proficiency with MS Office 365 and enterprise systems. A high school diploma is required, while a bachelor's degree in a related field is preferred.
We are seeking an IT Support Technician for a part-time contractor position. This role will be responsible for the excellent delivery of day-to-day IT services for users to ensure current and future IT Infrastructure and Support services meet business needs. The IT Support Technician ensures IT services are delivered effectively through excellent delivery of front-line services, proactive customer engagement and effective communication.
Location: South San Francisco CA
Hours: 20 hours per week (4 hours/day)
Position: Monday – Friday, 100% onsite
Duration: 6-month contract (with the possibility of extending)
Pay: per hour $42-$59
Key Responsibilities
· Independently analyze, diagnose and resolve complex tasks or problems related to systems and applications. If unable to resolve, work with IT team members to resolve issues.
· Work as an integral part of a team and assess skills of others to identify appropriate resources to resolve customer problems/tasks.
· Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and software.
· Assist co-workers with resolution of problems through training, tools and support. Liaise with highly technical IT/IS support staff, as well as non-IT/IS customers, and communicate information effectively in all situations.
· Act as primary liaison with customers regarding desktop applications, and/or systems issues.
· Monitor and maintain critical IT systems.
· Minimum 2 years experience supporting Windows environment, in a Desktop Support environment
· Thorough knowledge of desktops and laptops as well as MS operating systems and applications
· Experience analyzing, managing, expediting and resolving issues with timely customer follow up
· Ability to install and configure complex software applications and to provide support for upgrades and enhancements
· Analytical, interpersonal, communication, organizational, numerical, and time management skills to meet position objectives
· Proven ability to multitask effectively while maintaining high quality
· Ability to work independently and as part of a team in a dynamic environment
· Must display patience and understanding when dealing with difficult customers (both internal and external) and must be able to resolve difficult interactions effectively Proven knowledge and expertise in supporting Apple Mac OS and iOS software desirable
· Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook & MS Teams connected to a large MS Office 365
· Experience in the use of cloud-based storage solutions such as MS OneDrive Experience in MS Teams, Zoom and other collaboration tools
· Experience using and managing enterprise systems such as Microsoft active directory and Azure
· Knowledge of antivirus software within an enterprise environment
· Knowledge of enterprise networking principles including DHCP, DNS, VLANs, VPN, and NPS
· Experience managing enterprise backup systems
· Aware of the importance of asset management and their role in updating asset inventory details
· High School diploma required, Bachelor’s degree in related field preferred.
Health benefits offered through the contract Agency
Surrozen is a biotechnology company focused on discovering and developing novel regenerative medicines with a focus on unlocking the powerful self-renewal properties of the body through specific control of the Wnt signaling pathway. Surrozen was founded by five leading-edge scientists: K. Christopher Garcia, Ph.D., Roel Nusse, Ph.D. and Calvin Kuo, M.D., Ph.D. from Stanford University; Claudia Janda, Ph.D. from the Princess Maxima Center for Pediatric Oncology; and Hans Clevers, M.D, Ph.D. from the Hubrecht Institute and Princess Maxima Center. Each has conducted extensive research on Wnt signaling, with findings that together shape Surrozen’s technology and approach to therapeutic development. The company is backed by The Column Group, a leading biotechnology venture capital firm. We are currently seeking highly creative scientists to join our team, and invite you to explore career opportunities on our website.
Offices: 171 Oyster Point Blvd, South San Francisco, California 94080, US
Surrozen is a biotechnology company focused on discovering and developing novel regenerative medicines with a focus on unlocking the powerful self-renewal properties of the body through specific control of the Wnt signaling pathway. Surrozen was founded by five leading-edge scientists: K. Christopher Garcia, Ph.D., Roel Nusse, Ph.D. and Calvin Kuo, M.D., Ph.D. from Stanford University; Claudia Janda, Ph.D. from the Princess Maxima Center for Pediatric Oncology; and Hans Clevers, M.D, Ph.D. from the Hubrecht Institute and Princess Maxima Center. Each has conducted extensive research on Wnt signaling, with findings that together shape Surrozen’s technology and approach to therapeutic development. The company is backed by The Column Group, a leading biotechnology venture capital firm. We are currently seeking highly creative scientists to join our team, and invite you to explore career opportunities on our website.
Offices: 171 Oyster Point Blvd, South San Francisco, California 94080, US
