Paris, Ile-de-France, France · Hybrid
🍿 About Staycation For most people, hotels are places you only visit when you travel. But we see something different. Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtak…
Skills: B2C Customer Engagement, Customer Care, French Fluency, English Fluency, Empathy
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Manage daily interactions with users across multiple European countries to ensure a high-quality staycation experience. Collaborate with partner hotels and internal teams to resolve incidents and improve service processes.
Requires at least one year of B2C customer care experience and fluency in both French and English. Candidates should be empathetic, organized, and comfortable using support tools like Zendesk.
For most people, hotels are places you only visit when you travel.
But we see something different.
Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination, and beds so perfect you never want to leave them.
Yet, most of these spaces remain invisible to the people who live just a few streets away.
Staycation was born from a simple belief: the most inspiring places in your city shouldn’t be reserved for tourists. They should be part of your everyday life, an alternative to a dinner-date at a restaurant, a spontaneous midweek escape, or a unique way to celebrate a special moment.
Our mission is to transform hotels into a new form of urban entertainment.
Places people turn to when they want to feel, connect or recharge. Whether it’s 24 hours, 48 hours, or just a few hours, we’re reinventing the way people experience the cities they call home.
Today, Staycation means:
🌍 4 million users in France, Belgium and Switzerland (soon in the UK and Spain)
🏨 2,000+ partner hotels among the best 4★, 5★ and iconic palaces
⭐️ 9.3/10 average rating for our experiences
Joining Staycation means becoming part of a passionate, creative, and ambitious team on a quest to redefine what hospitality and city life can be.
You’ll be the person who makes sure every user has the best possible Staycation experience. Your mission is to combine empathy, rigor, and a strong sense of service to ensure that every user feels supported from start to finish.
You’ll be in direct contact with our users and play a key role in the team:
Interact daily with our users across France, the UK, Spain, Switzerland, Netherlands and Belgium.
Respond to all user requests and help them prepare their Staycation in the best possible way.
Collaborate seamlessly with our partner hotels and our internal sales teams to deliver exceptional experiences.
Follow up proactively with users after any incident, and turn detractors into ambassadors.
Represent our users’ voice internally to continuously improve our offers.
Help us build and refine high-quality processes and organization.
This position is based in Paris, 20th district, with a hybrid work setup (up to 2 days remote per week).
A small, tight-knit team where your work has direct and visible impact on users, on hotels, and on the product.
A role at the heart of Staycation: you'll be the eyes and ears of the company.
No two days are the same: the problems are recurring, but the people behind them never are.
Real responsibilities from day one: short decision cycles and genuine freedom to act.
A chance to help shape the future of our Care team as we scale.
At least one year of experience in B2C customer engagement or customer care.
Excellent written and spoken communication skills in French and English.
Genuinely empathetic: you enjoy helping people and take real satisfaction in delivering great experiences.
Positive, calm and solution-oriented, even under pressure or in high-volume situations.
Organized, detail-driven and reliable: you're very thorough, and every detail and request gets the attention it deserves.
Comfortable picking up the phone to unblock a situation.
A surprising passion for reporting and data
A solid level of Spanish.
Experience with Zendesk or a similar support tool.
👋 Recruiter interview with Mathieu (Talent Acquisition Manager) - 30-45 min
🤝 Manager interview with Valentine (Customer Care & Merchandising Lead) and Zacharie (Account Management & Care Lead) - 60 min
⚙️ Technical interview with Valentine and Julie (Customer Care Specialist) - 60 min
🤞 Final meetings with the Leadership team (60 min) and 2-3 members of the Supply team (30 min)
Step out to the hotel.
Step out to the hotel. Experiences to enjoy in the most beautiful hotels around you: for 24 hours, 48 hours, or just a few hours. Hotels are often underestimated, even overlooked, by city residents. Yet, under their roofs, you’ll find the most stunning spas, some of the finest restaurants, dream-worthy bedding, breathtaking views, and interiors that break from the ordinary. Staycation was born from this realization, with one goal: to make hotels the new go-to city spots, just like the classic trio of cinema, exhibitions, and restaurants.
Offices: 18, Rue Soleillet, Paris, Île-de-France 75020, FR
Step out to the hotel.
Step out to the hotel. Experiences to enjoy in the most beautiful hotels around you: for 24 hours, 48 hours, or just a few hours. Hotels are often underestimated, even overlooked, by city residents. Yet, under their roofs, you’ll find the most stunning spas, some of the finest restaurants, dream-worthy bedding, breathtaking views, and interiors that break from the ordinary. Staycation was born from this realization, with one goal: to make hotels the new go-to city spots, just like the classic trio of cinema, exhibitions, and restaurants.
Offices: 18, Rue Soleillet, Paris, Île-de-France 75020, FR
