Vandalia, Ohio, United States · On-site
Description Help Our Customers Succeed. Help Our Sales Team Win. At Spectra Precision, we build industry-leading technology that helps construction professionals work more efficiently, accurately, and profitably. As part…
Skills: Customer Service, Sales Support, Order Management, Inside Sales, Account Coordination
Vandalia, Ohio, United States • On-site
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The role acts as a critical link between customers, dealers, and internal teams to manage sales leads and process orders. Responsibilities include analyzing customer activity for growth opportunities and coordinating timely delivery through CRM and ERP systems.
Candidates need experience in customer service or sales support and proficiency with CRM, ERP, and Microsoft Office. Strong communication skills and the ability to make proactive outbound calls to build business relationships are required.
Description
At Spectra Precision, we build industry-leading technology that helps construction professionals work more efficiently, accurately, and profitably. As part of the Precisional family of companies, we serve customers around the world with innovative solutions and exceptional support.
We're looking for a highly organized, customer-focused professional to join our growing team as a Customer Excellence & Sales Support Specialist. This role is perfect for someone who enjoys helping customers, supporting sales activities, solving problems, and building strong business relationships.
If you thrive in a fast-paced environment, enjoy working across departments, and take pride in delivering outstanding customer experiences, we'd love to hear from you.
In this role, you'll be a critical link between our customers, dealers, sales team, and internal operations. Your responsibilities will include:
? Qualifying and routing incoming sales leads
? Analyzing dealer and customer activity to identify opportunities for growth
? Supporting sales representatives with lead follow-up and customer engagement
? Processing customer orders accurately through CRM and ERP systems
? Monitoring order status and coordinating timely delivery
? Maintaining accurate customer and sales data
? Responding to customer inquiries professionally and efficiently
? Building strong relationships with customers and dealer partners
? Collaborating with Sales, Operations, Logistics, and other internal teams to deliver an exceptional customer experience
Benefits
Requirements
Spectra Precision supplies precision tools and solutions to the construction markets to enhance productivity. Solutions incorporating laser and optical instruments target general contractors and specialty contractors servicing large, medium, and small commercial job sites as well as residential builders and remodelers. The Spectra Precision's range of products is composed of Laser grade, Laser level, Pipe Laser, Lasers Receivers, Point and Cross Line Lasers, Interior Laser, Laser Distance Measure’s Spectra Precision is the inventor of the first rotating laser and still continues, through an innovation driven approach, to be one of the strongest brand in construction lasers. Spectra Precision products are well known for their technology, quality, ease of use and ruggedness. In addition, Spectra Lasers products benefit of a strong support through the world's largest network of repair centers. All of this makes Spectra Precision the brand of choice for construction site prep tools.
Offices: 3265 Logistics Lane, Suite 200, Dayton, Ohio 45377, US
Spectra Precision supplies precision tools and solutions to the construction markets to enhance productivity. Solutions incorporating laser and optical instruments target general contractors and specialty contractors servicing large, medium, and small commercial job sites as well as residential builders and remodelers. The Spectra Precision's range of products is composed of Laser grade, Laser level, Pipe Laser, Lasers Receivers, Point and Cross Line Lasers, Interior Laser, Laser Distance Measure’s Spectra Precision is the inventor of the first rotating laser and still continues, through an innovation driven approach, to be one of the strongest brand in construction lasers. Spectra Precision products are well known for their technology, quality, ease of use and ruggedness. In addition, Spectra Lasers products benefit of a strong support through the world's largest network of repair centers. All of this makes Spectra Precision the brand of choice for construction site prep tools.
Offices: 3265 Logistics Lane, Suite 200, Dayton, Ohio 45377, US
