Singapore, Singapore · On-site
Job Purpose 1. This position is part of the Customer Relations team supporting feedback for Bus, Trains and Taxis. 2. Manage and handle customer feedback, claims, which maybe sensitive in nature. 3. Liaise with internal …
Skills: Customer Relations, Case Management, Crisis Communications, CRM Systems, Conflict Resolution
Singapore, Singapore · On-site
Responsibilities Manage a group of up to 500 Bus Captains Ensure circulars and SOPs/Work instructions are circulated to ground staff timely Ensure attendance and HR matters are updated timely and accurately in the releva…
Skills: Crew Management, Operations Management, Administrative Support, Microsoft Office, Staff Supervision
Singapore, Singapore · On-site
Responsibilities Job Purpose The Supervisor/Senior Supervisor (Operational Excellence & Compliance) supports the implementation of governance, compliance, and continuous improvement initiatives within SMRT Buses. Working…
Skills: Internal Auditing, Compliance Monitoring, Knowledge Management, Microsoft SharePoint, Microsoft Excel
Singapore, Singapore · On-site
Job Purpose You will support SMRT’s revenue business by driving procurement activities for bid and contract opportunities across a diverse range of services, products and systems. In this role, you will ensure timely and…
Skills: Sourcing Methodologies, Cost Modelling, Total Cost of Ownership, SAP MM, Ariba
Singapore, Singapore · On-site
Job Purpose You will play a key role in driving procurement digitalization and process innovation across the organization. Acting as the primary interface between procurement users and systems, you will support, enhance,…
Skills: SAP, Ariba, Microsoft Power Platform, PowerApps, Power Automate
Singapore, Singapore · On-site
Job Purpose You will support SMRT’s revenue business by driving procurement activities for bid and contract opportunities across a diverse range of services, products and systems. In this role, you will ensure timely and…
Skills: Sourcing Methodologies, Cost Modelling, Total Cost of Ownership, SAP MM, Ariba
Singapore, Singapore · On-site
Responsibilities Duties and Responsibilities Operations Manage daily operations of bus interchanges and terminals with the assistance of Operations Officers to ensure all bus services are deployed as per schedule. Work c…
Skills: Problem-solving, Analytical skills, Microsoft Office, Effective communication, Leadership
Singapore, Singapore · On-site
Job Purpose As a Senior / Executive, HR, you will provide essential operational and administrative HR support to the assigned Business Unit or Corporate Functions. You will work closely with the HRBP and HR Services team…
Skills: Employee Onboarding, Offboarding, HR Administration, HR Policy Implementation, Talent Management
Singapore, Singapore · On-site
Job Purpose The Assistant Engineer (AE) will perform preventive maintenance (PM), corrective maintenance (CM) and fault attendance tasks for the equipment within IFM purview, in accordance with quality and safety standar…
Skills: Preventive Maintenance, Corrective Maintenance, Concrete Repair, Leakage Repair, Plumbing Systems
Singapore, Singapore · On-site
Job Purpose We are seeking a dynamic and experienced Head of Software Engineering to lead, manage our high-performing software engineering team. The team delivers end-to-end digital and AI capabilities by developing and …
Skills: Software Engineering Leadership, AI Integration, Technical Strategy, System Architecture, Cloud Native Infrastructure
Singapore, Singapore · On-site
Job Purpose Manage a Signal Maintenance Unit, responsible to assist Engineering Maintenance Manager for performing Maintenance (PM), Corrective Management (CM), Overhaul (OH) and Improvement Maintenance (IM) activities, …
Skills: Signal Maintenance, Corrective Management, Overhaul, Improvement Maintenance, Quality Assurance
Singapore, Singapore · On-site
Job Purpose This role is for Strides Premier (joint venture between Strides and Premier). Responsibilities Repair and maintenance of motor vehicles Inspecting and testing of vehicles Completing preventive maintenance suc…
Skills: Vehicle Repair, Vehicle Maintenance, Vehicle Inspection, Vehicle Testing, Preventive Maintenance
Singapore, Singapore · On-site
Job Purpose To assist the Manager to supervise a team of Assistant Engineers and Technical Officers to respond, investigate and manage emergency track incidents. The position would require the incumbent to work permanent…
Skills: Supervisory Skills, Verbal Communication, Microsoft Word, Microsoft Excel, Crisis Management
Singapore, Singapore · On-site
Job Purpose To perform Preventive Maintenance (PM), Corrective Management (CM) in accordance with quality and safety standards, to achieve Key Performance Index (KPI). Responsibilities To operate measuring, test equipmen…
Skills: Preventive Maintenance, Corrective Maintenance, Troubleshooting, Electrical Engineering, Electronics Engineering
Singapore, Singapore · On-site
Job Purpose The Engineering Maintenance Manager (EMM) will be responsible for leading a group of Assistant Engineers and Technical Officers, who are responsible in maintaining the IFM equipment in the stations, depots an…
Skills: Team Leadership, Fault Investigation, Preventive Maintenance, Corrective Maintenance, SAP
Singapore, Singapore · On-site
Job Purpose The Manager, Leasing position involves managing and leading leasing strategies and trade mix plans across our various spaces and properties, including our MRT, LRT stations and bus interchanges. You will be a…
Skills: Leasing Strategy, Tenant Sourcing, Lease Negotiation, Market Research, Trade Mix Planning
Singapore, Singapore · On-site
Job Purpose The Marketing Officer supports the planning, coordination, and execution of partnership initiatives, events, sales enablement activities, and marketing campaigns across Stellar Lifestyle and Stellar Ace ecosy…
Skills: Project Management, Organisational Skills, Communication Skills, Attention To Detail, Teamwork
Singapore, Singapore · On-site
Job Purpose Carry out scheduled Preventive Maintenance (PM) and Corrective Maintenance (CM) on EMUs/Equipment/Component assigned by supervisor. Execute and comply all PM & CM works and related tasks with the approved qua…
Skills: Preventive Maintenance, Corrective Maintenance, Electro-mechanical Troubleshooting, Train Shunting, Overhead Crane Operation
Singapore, Singapore · On-site
Job Purpose To lead a team to perform routine inspections of MRT structures and to carry out preventive maintenance and corrective maintenance works. Responsibilities To lead a team to perform routine inspections of MRT …
Skills: Routine Inspection, Preventive Maintenance, Corrective Maintenance, Concrete Repair, Leakage Repair
Singapore, Singapore · On-site
Job Purpose To perform preventive maintenance and corrective maintenance of electrical & mechanical systems in accordance with relevant procedures and safety requirements. Responsibilities To perform preventive maintenan…
Skills: Preventive Maintenance, Corrective Maintenance, Electrical Engineering, Mechanical Engineering, Mechatronic Engineering
Singapore, Singapore • On-site
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Manage and resolve customer feedback and claims for bus, train, and taxi services while liaising with internal departments and government regulators. Handle sensitive cases, including accident-related outreach and crisis communications, ensuring all interactions are logged in the CRM.
Requires a degree in Business or Mass Communication and at least 5 years of experience in a call center or customer service environment. Candidates must possess excellent English proficiency and the ability to handle challenging situations independently.
1. This position is part of the Customer Relations team supporting feedback for Bus, Trains and Taxis.
2. Manage and handle customer feedback, claims, which maybe sensitive in nature.
3. Liaise with internal departments for case investigation and provide resolution.
4. Liaise with regulator (LTA, PTC) for cases and other government agencies for feedback related matters.
SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.
Moving People, Enhancing Lifestyles
SMRT Corporation Ltd (SMRT) is a leading public transport services provider in Singapore. As the nation's dominant rail operator, SMRT manages and operates the North-South Line, East-West Line, Circle Line, Thomson-East Coast Line, and Bukit Panjang Light Rail Transit. These services are complemented by its bus, taxi, and private hire vehicle operations. Through Kaizen, SMRT enhances lifestyles by creating vibrant transit destinations for commuters and the communities it serves. In addition, SMRT collaborates with Malaysia's Prasarana to design, build, and subsequently operate, and maintain the RTS Link, which will enhance cross-border connectivity between Singapore and Johor. SMRT's core values are encapsulated in the acronym R.I.S.E, which stands for Respect, Integrity, Safety, Service, and Excellence. SMRT is dedicated to providing safe, reliable, and commuter-centric transport services. Terms of Use: We welcome your comments, constructive feedback and suggestions. We expect that our users follow the Terms of Use and share their opinions respectfully. We do not discriminate against any view, but we reserve the right to remove comments that contain vulgarities, are personal attacks against individuals or are deemed inappropriate and/ or disrespectful towards users of our page. For the purpose of constructive discussions, please note that SMRT reserves the right to remove irrelevant or offensive comments. Users who breach the above-mentioned may also be banned from this page.
Offices: 2 Tanjong Katong Road, #08-01, Tower 3, Paya Lebar Quarter, Singapore 437161, SG
Moving People, Enhancing Lifestyles
SMRT Corporation Ltd (SMRT) is a leading public transport services provider in Singapore. As the nation's dominant rail operator, SMRT manages and operates the North-South Line, East-West Line, Circle Line, Thomson-East Coast Line, and Bukit Panjang Light Rail Transit. These services are complemented by its bus, taxi, and private hire vehicle operations. Through Kaizen, SMRT enhances lifestyles by creating vibrant transit destinations for commuters and the communities it serves. In addition, SMRT collaborates with Malaysia's Prasarana to design, build, and subsequently operate, and maintain the RTS Link, which will enhance cross-border connectivity between Singapore and Johor. SMRT's core values are encapsulated in the acronym R.I.S.E, which stands for Respect, Integrity, Safety, Service, and Excellence. SMRT is dedicated to providing safe, reliable, and commuter-centric transport services. Terms of Use: We welcome your comments, constructive feedback and suggestions. We expect that our users follow the Terms of Use and share their opinions respectfully. We do not discriminate against any view, but we reserve the right to remove comments that contain vulgarities, are personal attacks against individuals or are deemed inappropriate and/ or disrespectful towards users of our page. For the purpose of constructive discussions, please note that SMRT reserves the right to remove irrelevant or offensive comments. Users who breach the above-mentioned may also be banned from this page.
Offices: 2 Tanjong Katong Road, #08-01, Tower 3, Paya Lebar Quarter, Singapore 437161, SG
