Position Summary SmithLife Homecare is seeking a highly organized, customer-focused professional to serve as the Receptionist / Administrative Assistant while also providing emergency direct client care coverage for on-c…
Skills: Customer Service, Administrative Support, Direct Client Care, Multi-line Phone Systems, Data Entry
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$18/hr–$21/hr
Full-time
high school, professional certificate
Posted 9d ago
~40 hrs/week
Responsibilities
Manage front office operations, administrative tasks, and client inquiries as the primary point of contact. Provide emergency direct personal care and mobility assistance to on-campus clients during staffing shortages.
Requirements
Requires a high school diploma, active Maryland CNA/GNA and CPR certifications, and a valid driver's license. Candidates must have at least two years of administrative experience and one year of direct caregiving experience.
Full job description
Position Summary
SmithLife Homecare is seeking a highly organized, customer-focused professional to serve as the Receptionist / Administrative Assistant while also providing emergency direct client care coverage for on-campus clients when operational needs require.
This unique dual-role position serves as the welcoming face of SmithLife Homecare, managing front office operations, administrative support, caregiver communications, and client inquiries while ensuring exceptional customer service. During unexpected staffing shortages, the individual will temporarily transition into a Care Partner role, providing non-skilled personal care services to existing clients residing on the Charles E. Smith Life Communities campus.
The ideal candidate enjoys both administrative work and direct interaction with older adults, is flexible, dependable, and committed to providing exceptional customer service and compassionate care.
Position Type
Full-Time
Primarily Monday–Friday business hours
Occasional early morning, evening, or weekend emergency coverage as operational needs require
Essential Responsibilities
Administrative Responsibilities (Primary)
Serve as the first point of contact for visitors, clients, families, and caregivers.
Answer multi-line phone system and route calls appropriately.
Monitor office communications and respond professionally.
Support client intake and referral processes.
Assist leadership with reports, data entry, document preparation, and filing.
Monitor caregiver clock-ins, task completion, and operational communications.
Maintain office supplies and front office organization.
Support scheduling, coordination, and special projects.
Assist with WelcomeHome, WellSky, Microsoft Office, and other agency systems.
Emergency Campus Care Partner Responsibilities (Secondary)
When staffing emergencies occur, provide direct care for existing SmithLife Homecare clients on the CESLC campus by:
Assisting with bathing, dressing, grooming, toileting, and hygiene
Providing mobility assistance and safe transfers
Meal preparation and feeding assistance
Medication reminders (within agency policy)
Safety supervision
Companionship
Observation and reporting of changes in condition
Documentation according to agency standards
Supporting continuity of care until replacement staff arrives
Emergency care assignments are temporary and assigned only as operational needs require.
Minimum Qualifications
Required
High school diploma or GED
Active Maryland CNA and/or GNA certification
Current CPR certification
Valid driver's license (preferred)
Minimum two years of administrative/customer service experience
Minimum one year of direct caregiving experience
Excellent customer service skills
Professional communication skills
Strong organizational skills
Ability to multitask in a fast-paced healthcare environment
Ability to maintain confidentiality
Preferred
Previous home care experience
Experience working with older adults
Experience using electronic medical records
Experience with scheduling software
Knowledge of WellSky or similar software
Microsoft Office proficiency
Physical Requirements
Frequently sit, stand, walk, bend, reach, and lift.
Lift up to 50 pounds.
Push and pull wheelchairs and mobility equipment.
Assist clients with transfers.
Ability to respond quickly to emergency situations.
Core Competencies
Customer Service Excellence
Compassion
Professionalism
Flexibility
Teamwork
Communication
Organization
Initiative
Problem Solving
Reliability
Adaptability
Why This Position Is Important
This role is critical to maintaining uninterrupted service for our clients. By combining front-office administration with emergency care partner support, SmithLife Homecare ensures clients continue receiving exceptional care while providing operational flexibility during unexpected staffing shortages.
Related keywords
CNAGNACPRWellSkyWelcomeHomeMicrosoft OfficeElectronic Medical RecordsHomecarePatient CareAdministrative AssistantReceptionistHealthcare AdministrationPersonal Care ServicesMaryland CertificationClient Intake
In-Home Care, Hospital-to-Home & Staffing Solutions | 2023 & 2024 WJW 'Best in Home Care' | 24+ Years of Trusted Support
Industry
Home Health Care Services
Company size
201-500 employees
Founded
2000
Headquarters
Rockville, Maryland
LinkedIn followers
782
Leaders of In-Home Care and Nurse Staffing Solutions in Montgomery County, MD & Washington, D.C.
SmithLife Homecare partners with Charles E. Smith Life Communities to deliver outstanding in-home care for seniors. With over 24 years of experience in Montgomery County, Maryland, and Washington, D.C., our team of more than four hundred certified professionals provides personalized care, ranging from daily assistance to complex medical support.
Award-Winning, Accredited Services
Our commitment to excellence is reflected in our A+ rating from the Better Business Bureau and multiple 'Best in Home Care' awards. These recognitions underscore our dedication to delivering top-quality care and exceptional service to our clients.
We offer a range of services, including senior in-home care, Alzheimer's & dementia care, post-hospital support, companion care, respite care, and professional staffing for various facilities. Our team, including Certified Dementia Practitioners and Senior Home Safety Specialists, ensures that each client receives individualized attention and emotional support. Our goal is to enhance quality of life and help seniors maintain independence at home.
Whether for a day’s medical appointment or long-term live-in care, we provide compassionate and expert support. We offer a free registered nurse assessment within 24 hours of starting service and every 90 days thereafter. Ensure your loved ones receive the best care in the comfort of their home with SmithLife Homecare.
Discover the SmithLife Homecare difference. Connect with us at (301) 816-5020.
Offices: 6101 Montrose Rd., 203, Rockville, Maryland 20852, US · 1801 E Jefferson St, Rockville, Maryland, US · 4600 N Park Ave, #111, Chevy Chase, Maryland 20815, US · 4000 Albemarle St NW, #306, Washington DC , District of Columbia SmithLife Homecare Washington D.C. , US
home carehome health carenurse staffingpersonal carehealth supportsenior carehospice carerespite caredementia careAlzheimer's care
In-Home Care, Hospital-to-Home & Staffing Solutions | 2023 & 2024 WJW 'Best in Home Care' | 24+ Years of Trusted Support
Industry
Home Health Care Services
Company size
201-500 employees
Founded
2000
Headquarters
Rockville, Maryland
LinkedIn followers
782
Leaders of In-Home Care and Nurse Staffing Solutions in Montgomery County, MD & Washington, D.C.
SmithLife Homecare partners with Charles E. Smith Life Communities to deliver outstanding in-home care for seniors. With over 24 years of experience in Montgomery County, Maryland, and Washington, D.C., our team of more than four hundred certified professionals provides personalized care, ranging from daily assistance to complex medical support.
Award-Winning, Accredited Services
Our commitment to excellence is reflected in our A+ rating from the Better Business Bureau and multiple 'Best in Home Care' awards. These recognitions underscore our dedication to delivering top-quality care and exceptional service to our clients.
We offer a range of services, including senior in-home care, Alzheimer's & dementia care, post-hospital support, companion care, respite care, and professional staffing for various facilities. Our team, including Certified Dementia Practitioners and Senior Home Safety Specialists, ensures that each client receives individualized attention and emotional support. Our goal is to enhance quality of life and help seniors maintain independence at home.
Whether for a day’s medical appointment or long-term live-in care, we provide compassionate and expert support. We offer a free registered nurse assessment within 24 hours of starting service and every 90 days thereafter. Ensure your loved ones receive the best care in the comfort of their home with SmithLife Homecare.
Discover the SmithLife Homecare difference. Connect with us at (301) 816-5020.
Offices: 6101 Montrose Rd., 203, Rockville, Maryland 20852, US · 1801 E Jefferson St, Rockville, Maryland, US · 4600 N Park Ave, #111, Chevy Chase, Maryland 20815, US · 4000 Albemarle St NW, #306, Washington DC , District of Columbia SmithLife Homecare Washington D.C. , US
home carehome health carenurse staffingpersonal carehealth supportsenior carehospice carerespite caredementia careAlzheimer's care