IT Coordinator, 12-months FTC

Department: Operations & IT

Employment Type: Fixed Term - Full Time

Location: London

Description

Key Responsibilities

• On the ground, line 1st and 2nd line IT desktop support for Dell & Mac environment.
• Being the first point of contact for supporting printers, video conferencing & mobile phones.
• Managing the on-boarding, transfer & leaver process.
• Onboarding training sessions for our new joiners.
• Creating process guides & “How To” training videos to help our colleague’s self -support themselves.
• Getting involved in ordering, invoicing & supplier management.

What You'll Bring

• Great energy and a friendly can-do attitude.
• Must have experience of in person 1st and 2nd line IT support.
• Supplier management experience.
• A desire to deliver an excellent level of customer service.
• A highly organised mindset.
• Project management experience.
• Willingness to travel on an ad hoc basis.
• Must be fluent in English with excellent oral and writing skills. Additional European language capabilities are a plus.

Where You'll Work

• We operate a hybrid working model, with the team office based 3 days per week. To maximise the benefits of team collaboration we ask team members to be in the office on Mondays (with flexibility on the 2nd & 3rd office workday) but offering flexibility is a core value of our team and business.
• Your primary base will be in Osterley, on the Sky campus, a 10-minute walk from Syon Lane train station. Free shuttle buses are available, running to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. On-site parking, bike shelters and showers/changing facilities are also available.
• You can benefit from all the on-site facilities at the Sky campus including: subsidised restaurants, Waitrose, gym, cinema, car wash, hair & beauty salon.