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Skills: Communication Skills, Customer Service, Data Entry, Health Insurance Knowledge, Spanish Bilingualism
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Full-time
Posted 4d ago
~40 hrs/week
Responsibilities
Provide exceptional internal and external customer service while managing patient check-ins and documentation. Responsibilities include collecting co-payments and suggesting improvements to departmental workflows.
Requirements
Candidates should have solid experience in customer service and data entry, preferably within a medical clinic setting. Proficiency in Spanish and knowledge of health insurance are strongly preferred.
Full job description
Siouxland Community Health Center has an opening for:
MEDICAL CUSTOMER SERVICE REP
1-Full-time (Approximately 40 hours per week)
Must be willing to work at all facilities. as needed by management
Successful candidate must have solid experience & advanced knowledge of:
Strong communication skills
Previous successful work experience providing exceptional customer service
Experience in a medical clinic setting strongly preferred
Strong and proficient data entry skills
Health insurance knowledge or background a definite plus
Bi-lingual Spanish strongly preferred
Ability to multi-task and work quickly and efficiently in a stressful environment
Successful candidate must be able to perform primary functions of position:
Enthusiastically and consistently exhibit exceptional internal and external customer service skills
Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
Meet or exceed collection standards of obtaining patient co-payment
Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity
Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.
SCHC participates in E-Verify.
Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.
Siouxland Community Health Center (SCHC) is a federally qualified community health center serving 35,000 patients annually at its Sioux City, Iowa, and South Sioux City, Nebraska locations. This year, SCHC was recognized by Health Services and Resource Administration (HRSA) as a Silver Quality Leader, ranking in the top 20% of all Health Centers nationwide and the top 2% for heart health nationally. SCHC offers comprehensive medical and dental care, on-site pharmacy and laboratory services, radiology, prenatal, behavioral health, HIV and sexual health services.
Offices: 1021 Nebraska St, Sioux City, Iowa 51105-1436, US
Siouxland Community Health Center (SCHC) is a federally qualified community health center serving 35,000 patients annually at its Sioux City, Iowa, and South Sioux City, Nebraska locations. This year, SCHC was recognized by Health Services and Resource Administration (HRSA) as a Silver Quality Leader, ranking in the top 20% of all Health Centers nationwide and the top 2% for heart health nationally. SCHC offers comprehensive medical and dental care, on-site pharmacy and laboratory services, radiology, prenatal, behavioral health, HIV and sexual health services.
Offices: 1021 Nebraska St, Sioux City, Iowa 51105-1436, US