Clinton, Utah, United States · Hybrid
The IT Support Technician will assist team members at our dental practices who are experiencing any procedural or operating difficulty with the use of IT hardware, software, products, or services. The IT Support Technici…
Skills: Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Active Directory, Microsoft Office
Topeka, Kansas, United States · Hybrid
The IT Support Technician will assist team members at our dental practices who are experiencing any procedural or operating difficulty with the use of IT hardware, software, products, or services. The IT Support Technici…
Skills: Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Active Directory, Microsoft Office
Troy, Illinois, United States · On-site
Troy Family Dental General Dentist Full-Time We are looking for a dedicated and skilled dentist to join our team at Troy Family Dental! Our office is equipped with the latest technology, and we are committed to providing…
Skills: Clinical Dentistry, Patient Care, Professional Communication, Written Communication, Spoken Communication
Bloomington, Minnesota, United States · On-site
$20/hr–$25/hr
At Minnesota Dental Surgery & Implant Center, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other…
Skills: Patient Check-in/Check-out, Appointment Scheduling, Insurance Verification, Dental Software, Multitasking
Shelby, North Carolina, United States · On-site
At Family Dental Care of Shelby, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and creating…
Skills: Patient Scheduling, Insurance Verification, Dental Software, Multitasking, Front Office Management
Chattanooga, Tennessee, United States · On-site
At North River Periodontics & Implants, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and c…
Skills: Surgical Assisting, Patient Care, Sterilization, X-Rays, IV Sedation
San Francisco, California, United States · On-site
$28/hr–$30/hr
At Pacific Heights Dental, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and creating a wor…
Skills: Chairside Assisting, Radiography, Impression Taking, Operatory Setup, Patient Care
Flagstaff, Arizona, United States · Remote OK
$90k–$110k/yr
SGA Dental Partners is hiring for an experienced Human Resources Business Partner to support our practices on the west coast. While this opportunity is remote, the ideal partner will reside in California, Arizona, Utah, …
Skills: Employee Relations, Performance Management, Talent Acquisition, Workforce Planning, Compliance
Las Vegas, Nevada, United States · On-site
$21/hr–$24/hr
At Wagner Dental, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and creating a workplace wh…
Skills: Interpersonal Communication, Customer Service, Accounting, Microsoft Office, Excel
Valdosta, Georgia, United States · On-site
Pediatric Dentist Full-Time Valdosta Dental Associates - Cranford About the Position: We are looking for a dedicated and skilled Pediatric Dentist to join our team! Our office is equipped with the latest technology, and …
Skills: Pediatric Dentistry, Clinical Practice, Professional Communication, Patient Care, CPR
Los Altos, California, United States · On-site
$75/hr–$78/hr
At Mid-Peninsula Dental Specialists, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and crea…
Skills: Preventative Care, Patient Education, Oral Hygiene, Periodontal Therapy, Radiographs
Greenville, Mississippi, United States · On-site
General Dentist Full-Time Dental Group of Greenville About the Position: We are looking for a dedicated and skilled dentist to join our team! Our office is equipped with the latest technology, and we are committed to pro…
Skills: Clinical Dentistry, Patient Care, Professional Communication, Written Communication, Spoken Communication
Richmond Hill, Georgia, United States · On-site
SGA Dental Partners is seeking a Paralegal to join our corporate team in Richmond Hill, GA. This role works closely with the Chief Legal Officer, internal business partners, affiliated practice entities, and outside coun…
Skills: Litigation Management, Corporate Governance, Regulatory Compliance, Contract Administration, Legal Operations
Cottonwood, Arizona, United States · On-site
$20/hr–$23/hr
At Peak Family Dental Care, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and creating a wo…
Skills: Chairside Assisting, Radiography, Dental Impressions, Operatory Setup, Patient Care
Los Altos, California, United States · On-site
$31/hr–$35/hr
At Peninsula Center of Cosmetic Dentistry, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other an…
Skills: Chairside Assisting, Radiography, Dental Impressions, Operatory Setup, Patient Care
Walnut Creek, California, United States · On-site
$32/hr–$36/hr
At Tsai Periodontics & Dental Implants, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and c…
Skills: Chairside Assisting, Radiography, Dental Impressions, Operatory Setup, Patient Care
Newburgh, Indiana, United States · On-site
$21/hr–$23/hr
At Woodyard Periodontics, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and creating a work…
Skills: Surgical Assisting, Patient Care, Sterilization, X-Rays, IV Sedation
Rochester, Minnesota, United States · On-site
At Gentling Dental Care, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and creating a workp…
Skills: Preventative Care, Patient Education, Oral Hygiene, Cleanings, Periodontal Therapy
Elizabethtown, Pennsylvania, United States · On-site
At White Family Dental, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and creating a workpl…
Skills: Chairside Assisting, Radiography, Dental Impressions, Operatory Setup, Patient Care
Columbus, Ohio, United States · On-site
At Hoffman Dental, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and creating a workplace w…
Skills: Patient Scheduling, Insurance Verification, Dental Software, Multitasking, Front Office Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide remote and on-site IT support for dental practices, resolving issues with hardware, software, and networked peripherals. Collaborate with senior engineers to identify issue trends and implement long-term solutions to reduce ticket volume.
Requires at least one year of experience in an IT support organization with a focus on root cause resolution. Must possess strong interpersonal skills and the ability to support Windows, Active Directory, and dental-specific software.
The IT Support Technician will assist team members at our dental practices who are experiencing any procedural or operating difficulty with the use of IT hardware, software, products, or services. The IT Support Technician will maintain a diligent focus on proactively identifying and resolving issue trends. This role will work very closely with Senior Systems Engineer and other IT team members to collaborate on long-term solutions that mitigate the volume and severity of IT issues for our practices.
This role will be a hybrid remote/in-person position with a focus on resolving issues remotely whenever possible. Must be within a commutable driving distance of Salt Lake City, UT for on-site support as needed.
Supports all SGA dental offices via remote support in an efficient and effective manner.
Track all issues, troubleshooting steps, and solutions in real-time using the support ticketing system.
Maintain accurate inventory of technology assets including hardware, software, and licensing.
Perform general preventative maintenance on the company's computing infrastructure and software.
Ability to independently review user manuals, web searches, and other resources to identify solutions to complex issues.
Be able to work in a team environment with other IT professionals.
Prioritize, diagnose, and resolve issues pertaining to PCs, servers, printers, peripherals, integrated dental equipment and phone systems.
Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software.
Support networked multifunction units to include printing, scanning, and faxing.
Work through vendor support including hardware and specialty software companies.
Resolve issues with credit card terminals.
Follow up on closed tickets to verify satisfactory resolution.
Participate in structured cabling/wiring as required.
Endeavor to resolve issues on the first call without escalation.
Escalates appropriately to senior IT personnel.
Install and upgrade software on end-user computers.
Local travel and occasional overnight stays will be required.
Critically analyze helpdesk tickets for patterns and root cause. Regularly report to management your findings and recommend solutions to permanently resolve or mitigate issues
Represent the “voice of the user” in regards to prioritizing issues to resolve- balancing quantity and severity of the symptoms to determine which issues serve the “greatest good”
Assumes and executes additional responsibilities as assigned.
Knowledge/Skills/Abilities
Must be self-motivated to learn and support new and fast-changing technologies on multiple platforms.
Must demonstrate strong verbal and written skills in order to provide effective phone, desk-side, and email support.
Excellent interpersonal skills
Exceptional work habits under pressure
The position requires experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary. Customer service training and/or experience are beneficial.
Interactions must be handled with diplomacy and tact. Individual must be able to gauge the user's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.
Minimum of 1 year in an IT support organization with experience resolving root cause issues rather than just individual problems.
Experience with dental practice software a huge plus!
Paid Holidays and Paid Time Off (PTO)
401(k) Retirement Plan
Health and Vision Insurance
Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
Supplemental Coverage (Disability, Critical Illness, Accident)
Career Growth and Development Opportunities
In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference!
In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment.
SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Clinical freedom is surrounded by the best of everything. Our dentists average 5-star patient reviews.
In hometown communities across the South East, SGA Dental Partners is a beacon of positive energy — making a difference in people’s lives. Born from the coming together of three outstanding and long-respected dental practices into an even greater whole, SGA Dental Partners delivers the highest level of clinical excellence and patient-centered care.
Offices: 50 Ford Way,, Richmond Hill, , GA 31324, US
View all jobs at SGA Dental PartnersClinical freedom is surrounded by the best of everything. Our dentists average 5-star patient reviews.
In hometown communities across the South East, SGA Dental Partners is a beacon of positive energy — making a difference in people’s lives. Born from the coming together of three outstanding and long-respected dental practices into an even greater whole, SGA Dental Partners delivers the highest level of clinical excellence and patient-centered care.
Offices: 50 Ford Way,, Richmond Hill, , GA 31324, US
View all jobs at SGA Dental Partners