Overland Park, Kansas, United States · On-site
Description We are looking for a talented Account Manager to nurture and maintain strong relationships with our clients. The ideal candidate will have a passion for logistics, exceptional communication skills, and a prov…
Skills: Account Management, Logistics, Communication Skills, Client Relationship Management, Negotiation
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The Account Manager is responsible for nurturing client relationships and serving as the primary point of contact for logistics inquiries. They must collaborate with internal teams to optimize supply chain operations and ensure high levels of customer satisfaction.
Candidates need at least one year of industry experience and a bachelor's degree or equivalent military/work experience. Strong communication, negotiation skills, and the ability to handle high-volume situations are essential.
Description
We are looking for a talented Account Manager to nurture and maintain strong relationships with our clients. The ideal candidate will have a passion for logistics, exceptional communication skills, and a proven track record of managing client accounts within the transportation and logistics industry. This role requires a strategic approach to understanding client needs, identifying opportunities for growth and delivering superior customer service.
Responsibilities include, but are not limited to:
· Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all logistics-related inquiries, requests, and issues
· Understand clients’ business needs and objectives, proactively offering logistics solutions and services that add value and address their requirements
· Collaborate with internal teams, including operations, sales, and customer service to ensure seamless execution of logistics services and exceed client expectations
· Conduct regular business reviews with clients to assess satisfactions, identify areas for improvement, and present innovative solutions to optimize their supply chain operations
· Monitor account performance and key metrics, analyzing data to identify trends, opportunities, and potential challenges, and taking proactive measures to address them
· Stay updated on industry trends, market conditions and competitors’ activities, providing valuable insights to drive business strategy and client retention efforts
Requirements
· 1+ year industry experience
· Bachelor’s degree or equivalent work or military experience
· Aptitude to learn new TMS and CRM systems
· Excellent verbal, written and interpersonal communication skills
· Ability to persuade, motivate, influence, and negotiate with others
· Must be able to think quickly and handle high volume situations
· Excellent time management skills
· Ability to build strong cross-departmental relationships
· Ability to thrive under deadlines, drive results, multi-task and work with a sense of urgency
· Remains positive and flexible in an ever-changing environment with shifting priorities
· Detail oriented with strong prioritization and multi-tasking skills
Simple. Streamlined. Sethmar.
We have some of the best people in the industry to help you solve your logistics problems. We constantly evaluate each move to ensure the most efficient use of resources. We are celebrating 18 years in business, and 18 great years of working with our customers and carriers that are now like family.
Offices: 12980 Foster St, Suite 310, Overland Park, Kansas 66213, US · 9200 E Mineral Ave, Englewood, Colorado 80112, US · 1720 W Division, Chicago, Illinois 60622, US · 339 N West Ave 105, Fayetteville, AR 72701, US
Simple. Streamlined. Sethmar.
We have some of the best people in the industry to help you solve your logistics problems. We constantly evaluate each move to ensure the most efficient use of resources. We are celebrating 18 years in business, and 18 great years of working with our customers and carriers that are now like family.
Offices: 12980 Foster St, Suite 310, Overland Park, Kansas 66213, US · 9200 E Mineral Ave, Englewood, Colorado 80112, US · 1720 W Division, Chicago, Illinois 60622, US · 339 N West Ave 105, Fayetteville, AR 72701, US
