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Serra Automotive logoSerra Automotive

Service Writer

Birmingham, Alabama, United States · On-site

Mid level

Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with…

Skills: Customer Service, Automotive Service Advising, Quality Control, Time Management, Sales

Serra Automotive logo

Service Writer

Serra Automotive

Birmingham, Alabama, United States • On-site

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Mid level

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  • Full-time
  • high school
  • Competitive Pay, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401k
  • Posted 46d ago
  • ~40 hrs/week

Responsibilities

The Service Writer is responsible for meeting with customers to determine vehicle repair needs and providing high-quality customer service. They also oversee technician efficiency, manage quality control, and execute retail promotions to increase profitability.

Requirements

Candidates must have a high school diploma, a valid commercial driver's license, and prior experience as an automotive service advisor. Proficiency in English and the ability to multitask in a fast-paced environment are required.

Full job description

Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
Benefits
  • Competitive pay
  • Medical, dental, and vision insurance
  • Life insurance
  • 401k
  • PTO
  • Employee discounts
  • Career growth opportunities
Responsibilities
  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Increase profitability by maximizing sales & executing retail promotions
  • Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
  • Oversee and participate in quality control
  • Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
  • High school diploma or equivalent
  • Valid commercial driver’s license & clean driving record
  • Accredited training in service advisor skills, customer satisfaction, and quality control
  • Automotive service advisor experience
  • Ability to read, write and speak English fluently
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers/business machines
About Us: Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Related keywords

Automotive Service AdvisorCommercial Driver's LicenseQuality ControlRetail PromotionsStandard Operating ProceduresCustomer SatisfactionVehicle RepairService WritingAutomotive Industry

About Serra Automotive

LinkedInVisit site
Industry
Automotive
Company size
1,001-5,000 employees
Founded
1973
Headquarters
Fenton Township, Michigan
LinkedIn followers
1,267

Serra Automotive, recently relocated to the Horizon Building in Fenton, Michigan, ranks among the top ten privately-held retail automotive groups in the nation. In 1973, founder Albert M. Serra began with a single Chevy store and a simple customer first philosophy. Within five years, Al Serra Chevrolet achieved Top Five dealership status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong. Today, Serra Automotive operates in seven states and employs nearly 2,000 people. The network includes 41 dealerships and represents 53 automotive franchises, making it a formidable force in the $1 trillion automotive retailing industry.

Offices: 102 Silver Lake Rd, Fenton Township, Michigan, US

Service IndustryAutomotive
View all jobs at Serra Automotive

About Serra Automotive

LinkedInVisit site
Industry
Automotive
Company size
1,001-5,000 employees
Founded
1973
Headquarters
Fenton Township, Michigan
LinkedIn followers
1,267

Serra Automotive, recently relocated to the Horizon Building in Fenton, Michigan, ranks among the top ten privately-held retail automotive groups in the nation. In 1973, founder Albert M. Serra began with a single Chevy store and a simple customer first philosophy. Within five years, Al Serra Chevrolet achieved Top Five dealership status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong. Today, Serra Automotive operates in seven states and employs nearly 2,000 people. The network includes 41 dealerships and represents 53 automotive franchises, making it a formidable force in the $1 trillion automotive retailing industry.

Offices: 102 Silver Lake Rd, Fenton Township, Michigan, US

Service IndustryAutomotive
View all jobs at Serra Automotive

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