Vernon Hills, Illinois, United States · On-site
$65k–$75k/yr
Job DetailsJob Location: Vernon Hills - Vernon Hills, IL 60061Position Type: Full TimeSalary Range: $65,000.00 - $75,000.00 SalaryJob Shift: FirstDo you have a passion for commercial refrigeration? Would you like to leav…
Skills: Commercial refrigeration, Technical support, Customer service, Warranty claims processing, Data analysis
Fairfax, South Carolina, United States · On-site
Job DetailsJob Location: Fairfax - Fairfax, SC 29827Job Shift: FirstMaintenance Manager Duties and Responsibilities Uphold a work environment with safety as a top priority. Enforce all health and safety rules and regulat…
Skills: Project Management, Maintenance Operations, Data Analysis, Budgeting, Vendor Management
Fairfax, South Carolina, United States · On-site
Job DetailsJob Location: Fairfax - Fairfax, SC 29827Salary Range: $20.91 - $20.91Job Shift: ThirdQualifications
Skills: Rotocasting, Machine Operation
Fairfax, South Carolina, United States · On-site
$20/hr–$20/hr
Job DetailsJob Location: Fairfax - Fairfax, SC 29827Salary Range: $20.91 - $20.91 HourlyJob Shift: ThirdQualifications
Skills: Power Break Operation, Machine Operation
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Provide technical assistance and service support to distributors, dealers, and customers via phone, text, and chat. Manage warranty claims, support national accounts, and coordinate field service activities.
Requires EPA Refrigerant Usage certification (Type I & II) and a minimum two-year Air Conditioning/Refrigeration education certificate or equivalent experience. Proficiency in Windows, Microsoft Office, and CRM systems is essential.
Job DetailsJob Location: Vernon Hills - Vernon Hills, IL 60061Position Type: Full TimeSalary Range: $65,000.00 - $75,000.00 SalaryJob Shift: FirstDo you have a passion for commercial refrigeration? Would you like to leave the field and be home for nights, weekends and holidays? You're in luck! Scotsman Ice is hiring a Field Support Technician for our Vernon Hills office. This job is Monday through Friday, in office and provides top tier benefits.
You will provide technical assistance and service support to distributors, dealers, and customers through the Service Department Tech Line. Function as a Field Service Representative in the field when required, and participate in the following activities:
Provides technical support to customers by phone, text, chat and logs information for each call in database.
• Reviews and verifies labor warranty claims for processing.
• Supports National Accounts projects and follow up.
• Supports Consumer Products calls and determines action.
• Responds to routine correspondence request for service assistance.
• Identifies and reports potential emerging or major field service problems
• Coordinates certain startups, working between KES and service providers.
• Assists Installation Coordinator with Technical support, contacting providers, and processing invoices.
• Provides scheduled On-Call 24 X 7 Tech Line support.
• Analyzes data as requested to identify possible warranty cause or risk.
QualificationsQualifications
• EPA Refrigerant Usage certification, Type I & II.
• Minimum two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.
• Windows based computer skills
• Microsoft Office proficient, especially Excel
• Must be able to understand and use CRM, SMS and entering live customer information
• Must be willing to work more than 40 hours per week.
• Good communication and presentation skills.
• Professional Image
• Occasional Travel if necessary.
We are dedicated to providing our employees with many different benefits:
Employee life insurance and AD&D
Short term and long term disability
Company HSA contribution for HDHP
Employee assistance program
Financial wellness services through Truist Momentum
Travel assistance through Lincoln Travel Connect
10 paid holidays
Accrued Paid time off
5 prorated sick days
Participation in annual performance based bonuses
Medical insurance through Blue Cross Blue Shield
PPO and HDHP with HSA through Health Equity
Prescription benefits through Express Scripts
Dental insurance through Delta Dental
Vision benefits through VSP
Medical and dependent care flexible spending accounts through Flores
Additional voluntary life insurance and AD&D, including dependent coverage
Supplemental plans through UNUM- Critical illness, accident insurance, hospital indemnity
Group legal coverage and identity theft protection through Legal Shield
401k program with a company match
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We offer the largest selection of equipment and ice shapes available to deliver the best possible solutions.
Scotsman Ice Systems - As one of the world’s largest manufacturers of ice systems, with more than 300 models of ice machines, storage bins, and ice and water dispensers, Scotsman is dedicated to developing today’s most innovative ice solutions. In 2013 and 2012 Scotsman earned the ENERGY STAR® Partner of the Year Award and in 2011, Scotsman was the recipient of the Award for Excellence in Energy-Efficient Product Design by ENERGY STAR®. Offering more than 35 ENERGY STAR® qualified models, Scotsman Prodigy® ice machines incorporate superior designs which reduce energy and water consumption, making a difference for the environment and the bottom line. Also, in 2010, Scotsman was the recipient of the Overall Best-in-Class award from Foodservice Equipment & Supplies magazine, as well as the Best-in-Class award as voted by Dealers. The Original Chewable Ice(TM) turned 30. 2011 marks 30 years since Scotsman Ice Systems developed the first Nugget Ice machine and started a revolution in ice chewing. Ever since, Scotsman has been a market leader in nugget ice, producing the only Original Chewable Ice. Learn more at www.LuvTheNug.com or Twitter Id @LuvTheNug
Offices: Milano, Chicago, IT · 101 Corporate Woods Pkwy, Vernon Hills, Illinois 60061, US · via Lainate, 31, Pogliano Milanese, Milano 20010, IT · Room 2503, Building 2, 20 Xuhong Middle Road, Xuhui District, Shanghai 200235, CN · Lakeview Business Park, Unit 4, 8-10 Yaldwyn Road, Jetpark, Boksburg P.O. BOX 44 - RIVERCLUB 2149, ZA
We offer the largest selection of equipment and ice shapes available to deliver the best possible solutions.
Scotsman Ice Systems - As one of the world’s largest manufacturers of ice systems, with more than 300 models of ice machines, storage bins, and ice and water dispensers, Scotsman is dedicated to developing today’s most innovative ice solutions. In 2013 and 2012 Scotsman earned the ENERGY STAR® Partner of the Year Award and in 2011, Scotsman was the recipient of the Award for Excellence in Energy-Efficient Product Design by ENERGY STAR®. Offering more than 35 ENERGY STAR® qualified models, Scotsman Prodigy® ice machines incorporate superior designs which reduce energy and water consumption, making a difference for the environment and the bottom line. Also, in 2010, Scotsman was the recipient of the Overall Best-in-Class award from Foodservice Equipment & Supplies magazine, as well as the Best-in-Class award as voted by Dealers. The Original Chewable Ice(TM) turned 30. 2011 marks 30 years since Scotsman Ice Systems developed the first Nugget Ice machine and started a revolution in ice chewing. Ever since, Scotsman has been a market leader in nugget ice, producing the only Original Chewable Ice. Learn more at www.LuvTheNug.com or Twitter Id @LuvTheNug
Offices: Milano, Chicago, IT · 101 Corporate Woods Pkwy, Vernon Hills, Illinois 60061, US · via Lainate, 31, Pogliano Milanese, Milano 20010, IT · Room 2503, Building 2, 20 Xuhong Middle Road, Xuhui District, Shanghai 200235, CN · Lakeview Business Park, Unit 4, 8-10 Yaldwyn Road, Jetpark, Boksburg P.O. BOX 44 - RIVERCLUB 2149, ZA
