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Mecánico/a electricista oficial de primera Scania Granada
Santa Fe, Andalusia, Spain · On-site
Mid level
Descripción larga Buscamos un/a mecánico/a electricista oficial de primera para Scania Granada. En Scania Ibérica formamos parte de una compañía global presente en más de 100 países, líder en soluciones de transporte sos…
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Full-time
Posted 16d ago
Apply by Aug 15
~40 hrs/week
Responsibilities
The Service Advisor is responsible for developing customer relationships, managing service schedules, and processing custom orders. They act as the primary point of contact for resolving customer queries and ensuring high levels of customer retention.
Requirements
The candidate must be able to follow complex sales scripts and maintain accurate CRM data. They are expected to adhere to organizational policies and continuously develop their professional capabilities through training.
Full job description
Job Responsibilities
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
Work Scheduling and Allocation
Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Product/Service Information
Provide advanced product/service information and respond to basic customer questions about the product/service.
Customer Order Processing
Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
Resolving Customer Issues
Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
Administration
Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.
Customer Relationship Management (CRM) Data
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Renewals
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
About Scania
Scania is one of the world's leading manufacturers of trucks, buses, and industrial and marine engines. Its products and services are sold in more than 100 countries, and the company employs over 59,000 people worldwide.
Scania Hungária Kft. is the official importer of Scania products in Hungary. As a wholly owned subsidiary of Scania, the company operates seven branches across the country, providing vehicle sales and service activities.
Scania Hungária Kft. is part of the Scania Central European Region, which includes Hungary, the Czech Republic, and Slovakia. The regional headquarters is located in Prague, Czech Republic.
Scania is een toonaangevende producent van bedrijfsauto's, bussen en industrie- en scheepsmotoren. De fabriek in Zwolle is de grootste Scaniafabriek ter wereld. Voor meer informatie www.scania.nl
Scania is een toonaangevende producent van bedrijfsauto's, bussen en industrie- en scheepsmotoren. De fabriek in Zwolle is de grootste Scaniafabriek ter wereld. Voor meer informatie www.scania.nl