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Highland, California, United States · On-site
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Highland, California, United States · On-site
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Working closely with the Count Team Lead, the Clerk Count Team is primarily responsible for the collection and processing of large volumes of currency from Table Games, Slot Machines, Kiosk machines, and Money Recyclers …
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Las Vegas, Nevada, United States · On-site
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Highland, California, United States · On-site
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Highland, California, United States · On-site
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Highland, California, United States · On-site
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Skills: Telephone Etiquette, Verbal Communication, Written Communication, Organizational Skills, Interpersonal Skills
Highland, California, United States · On-site
Under the direction of the Sergeant, the Training Specialist-Public Safety assesses training needs, develops and delivers security training, and evaluates results. Training includes classroom, hands-on, and field instruc…
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Highland, California, United States · On-site
Under the direction of the Senior Manager, Customer Experience, the Manager on Duty (MOD) is responsible for overseeing the guest experience on the casino floor and supporting the management of all operations. This role …
Skills: Operations Management, Guest Experience Management, Leadership, Conflict Resolution, Data Analysis
Highland, California, United States · On-site
Under the direction of the Supervisor, Mobile Marketing & E-Commerce, the Mobile & E-Commerce Content Specialist is responsible for creating, maintaining, optimizing, and personalizing digital content across all marketin…
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Las Vegas, Nevada, United States · On-site
It is the responsibility of the Bar Apprentice/Porter to stock all glassware, condiments, beer, paper products and other necessary items needed for efficient operation within beverage outlets while performing excellent g…
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Highland, California, United States · On-site
Under the direction of the Sergeant, Department of Public Safety (DPS), the Public Safety Officer I (PSO I), provides support to DPS. Work requires comprehensive knowledge of the organization and skill in working with la…
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Highland, California, United States · On-site
Under the direction of the Supervisor, Operations – Information Technology (IT), the Field Support Analyst I providing support for all endpoint technology issues including computer troubleshooting and repair, software in…
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Highland, California, United States · On-site
Under the direction of the Supervisor, Compliance, the Compliance Analyst – Promotions & Procedures develops, revises and analyzes processes, in a dual-function capacity, to ensure compliance through strong internal cont…
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Highland, California, United States · On-site
Under the direction of the Senior Manager, Food & Beverage, the Manager, Food & Beverage is responsible for the overall operation and profitability of assigned venues, which includes developing and maintaining well-perfo…
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Highland, California, United States · On-site
Under the direction of the Supervisor, Cage Operations, the Line Cashier ensures the timely and accurate exchange of cash-in and cash-out transactions for Casino chips and vouchers. Carries out these cash handling transa…
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Highland, California, United States · On-site
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Highland, California, United States · On-site
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Las Vegas, Nevada, United States · On-site
Primary responsibility of Cook II is to perform all levels of food preparation, which may include the ingredient preparation, and maintaining a specific station with others and/or individually based on standardized recip…
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Enhance the guest experience by identifying service opportunities and ensuring best-in-class standards are maintained across the casino enterprise. Coordinate with internal departments to resolve guest feedback and implement service improvements.
Requires an Associate's degree (Bachelor's preferred) and at least two years of experience in the hospitality or casino industry. Must possess strong communication skills and proficiency in Microsoft Office and social media platforms.
1. Supports the enterprise in the quality of services provided for resort offerings, products, and the overall guest experience. Actively identifies guest service opportunities and ensures all gaming floor areas and equipment meet enterprise quality standards. Report and concerns observed and follow up for resolution. Track and assist TQ and Diamond guests to offer genuine hospitality and a more personalized service. Proactively addresses and resolves all guest feedback analytically with a best-in-class attitude. The objective is to have a one-touch resolution for guest appeasement to recover the guest experience.
2. Builds sustainable relationships through trust, and effective communication with the Managers on Duty as well as all other internal operations departments to coordinate the planning and implementation of projects
3. Supports and reinforces enterprise best-in-class standards and procedures designed to increase the overall guest experience. Maintaining expertise in standard operating guidelines to provide clear instructions and protocols for conducting tasks including but not limited to the end-of-shift summary and expectations and accountability. Assists Manager on Duty in fostering an energetic and positive working environment.
4. Actively participates in casino operations pre-shifts, training, and other activities with an ownership mindset, taking responsibility for dissemination of pertinent Customer Experience department news and information. Assists with enterprise-wide events as needed, including but not limited to hype events, training seminars, and presentations.
5. Develops skill sets by attending seminars and training sessions about new service ideas and concepts. Adapts to casino and hospitality industry innovations, operations, and enterprise policies and procedures. Training sessions can be held on- or off-site.
6. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Associate’s degree in a related field required.
Bachelor’s degree preferred.
Minimum of two (2) years of experience in the hospitality or casino industry required.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
Must have strong attention to detail, a high level of prioritization, and organizational skills in a fast-paced, high-volume environment.
Must maintain excellent desk/computer/workflow organizational skills.
Must be comfortable with change and able to adapt quickly.
Must demonstrate a polished and professional presentation and communication style, and be capable of communicating complex content in a succinct manner in-person, over the phone, and through written correspondence.
Must possess internet research skills required and have knowledge and the working ability of social media platforms, inclusive of LinkedIn.
Must protect confidential and or proprietary information that is not public and that should be protected from unauthorized access or disclosure.
Basic proficiency with Microsoft Suite (Excel, Word, PowerPoint) required.
Ability to prioritize and manage multiple tasks with deadlines.
Ability to solve problems while exhibiting sound judgment.
Ability to guide processes from start to closure.
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
No Driving Responsibilities: Role does not require a driver’s license or insurance.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled casino setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Since 1986, Yaamava' Resort & Casino at San Manuel, formerly known as San Manuel Casino, has built a strong reputation as a premier and renowned casino and Southern California’s one-stop destination for entertainment and fun. Millions of guests each year enjoy Las Vegas-style gaming, sumptuous dining, and more than 6,500 of the newest slot machines. With exceptional guest experiences and a multitude of highly rewarding professional careers, it is an anchor for the local economy and among the largest private employers in San Bernardino County. We are proud to be a Great Place to Work-Certified™ company! Become a part of our team today!
Offices: 777 San Manuel Blvd, Highland, CA 92346, US
Since 1986, Yaamava' Resort & Casino at San Manuel, formerly known as San Manuel Casino, has built a strong reputation as a premier and renowned casino and Southern California’s one-stop destination for entertainment and fun. Millions of guests each year enjoy Las Vegas-style gaming, sumptuous dining, and more than 6,500 of the newest slot machines. With exceptional guest experiences and a multitude of highly rewarding professional careers, it is an anchor for the local economy and among the largest private employers in San Bernardino County. We are proud to be a Great Place to Work-Certified™ company! Become a part of our team today!
Offices: 777 San Manuel Blvd, Highland, CA 92346, US
