London, England, United Kingdom · On-site
What you’ll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitmentsManaging the front-end checkout operation…
Skills: Customer experience management, People management, Operational management, KPI delivery, Performance management
Broadland, England, United Kingdom · On-site
$32k/yr
What you’ll be doing: Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online serviceBe a visible leader, engaging and coaching a large team of shoppers and d…
Skills: Operational leadership, Team management, Customer service, Performance management, KPI management
Gravesham, England, United Kingdom · On-site
What you’ll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves. Often, you …
Skills: Team leadership, Operational management, Customer service, Performance management, KPI monitoring
Cherwell District, England, United Kingdom · On-site
What you’ll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.Planning for upcoming key trading activity …
Skills: Team leadership, Operations management, Customer experience, KPI management, Performance management
Somerset, England, United Kingdom · On-site
What you’ll be doing: Driving a 3.5 tonne van to deliver groceries to our customers doorsteps, on-time and in a great conditionCompleting checks to ensure the van is organised, clean and roadworthy, and that delivery cas…
Skills: Driving, Customer service, Product knowledge, Problem solving, Teamwork
Spalding, England, United Kingdom · On-site
What you’ll be doing: Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online serviceBe a visible leader, engaging and coaching a large team of shoppers and d…
Skills: Operational leadership, Team management, Customer service, Performance management, Coaching
Portishead, England, United Kingdom · On-site
What you’ll be doing: Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where prod…
Skills: Customer service, Order processing, Stock management, Attention to detail, Problem solving
Dunstable, England, United Kingdom · On-site
What you’ll be doing: Driving a 3.5 tonne van to deliver groceries to our customers doorsteps, on-time and in a great conditionCompleting checks to ensure the van is organised, clean and roadworthy, and that delivery cas…
Skills: Driving, Customer service, Product knowledge, Problem solving, Teamwork
Oxford, England, United Kingdom · On-site
What you’ll be doing: Taking responsibility for the management of all our non – food products ensuring they are presented fantastically to delight our customers.Ensure your area runs smoothly every day from the shop floo…
Skills: People management, Operational management, Customer service, KPI management, Performance management
Greater London, England, United Kingdom · On-site
What you’ll be doing Lead a dynamic team, driving engagement and role modelling Sainsbury's values within the Argos Warehouse (LFC), prioritising exceptional customer service overnight Promote a collaborative team enviro…
Skills: Team leadership, Performance management, Health and safety, Resource planning, Stock accuracy
Arun, England, United Kingdom · On-site
About the role: Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go–to people for on-the-job support. They coach colleagues in store to ensure…
Skills: Team management, Operational leadership, Customer service, Coaching, Commercial awareness
Gateshead, England, United Kingdom · On-site
What you’ll be doing: Collecting stock from the warehouse using heavy roll cages (up to 15KG) to replenish a variety of items across the store, keeping our shelves clean, tidy and full of well-presented productsAlways re…
Skills: Stock replenishment, Customer service, Product knowledge, Attention to detail, Digital literacy
Mid Sussex, England, United Kingdom · On-site
What you’ll be doing: Driving a 3.5 tonne van to deliver groceries to our customers doorsteps, on-time and in a great conditionCompleting checks to ensure the van is organised, clean and roadworthy, and that delivery cas…
Skills: Driving, Customer service, Problem solving, Physical stamina, Teamwork
London Borough of Hounslow, England, United Kingdom · On-site
What you’ll be doing: Driving a 3.5 tonne van to deliver groceries to our customers doorsteps, on-time and in a great conditionCompleting checks to ensure the van is organised, clean and roadworthy, and that delivery cas…
Skills: Driving, Customer service, Product knowledge, Problem solving, Teamwork
City of London, England, United Kingdom · Hybrid
Location: London, Coventry or Manchester Store Support Centre & Home – colleagues go into the office 1-2 days per week on average. Why join us Joining Sainsbury's as the Head of Finance Systems offers a unique opportunit…
Skills: Finance systems strategy, Governance, Systems administration, Data integrity, Programme management
Coventry, England, United Kingdom · On-site
What you’ll be doing: Role modelling and coaching for high standards and efficiency across the whole food hall.Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer se…
Skills: People management, Operational management, Customer service, KPI management, Performance management
City of Edinburgh, Scotland, United Kingdom · Hybrid
Location This is a hybrid role with a base location in either London or Edinburgh. The team typically comes together in the office for 1-2 days per week, mostly on Wednesdays. Why join us We’re looking for a Marketing Ca…
Skills: Digital marketing, Financial services, Paid media, Google Ads, Meta Ads
Tonbridge and Malling, England, United Kingdom · On-site
$32k/yr
What you’ll be doing: Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online serviceBe a visible leader, engaging and coaching a large team of shoppers and d…
Skills: Team leadership, Operational management, Customer service, Performance management, KPI tracking
Perth and Kinross, Scotland, United Kingdom · On-site
What you’ll be doing: Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with ac…
Skills: Operational leadership, Team management, Customer service, Performance management, KPI delivery
City of London, England, United Kingdom · Hybrid
Duration 12-month Fixed Term Contract Location Hybrid role with base locations in London, Manchester, or Coventry, requiring approximately one day a week in the office. Why join us This is your opportunity to step into a…
Skills: Employer branding, Talent attraction, Recruitment marketing, Campaign management, Project management
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The Customer Experience Manager is responsible for overseeing overall store operations, including checkout and petrol station management. They lead, coach, and manage the performance of the team to ensure high standards of customer service and operational efficiency.
Candidates must have previous line management experience in a fast-paced retail, food service, or hospitality environment. A proven track record of delivering KPIs and managing complex employee relations cases is essential.
What you’ll be doing:
What makes a great customer experience manager:
We make good food joyful, accessible and affordable for everyone, every day.
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service. We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu. What’s next for Sainsbury’s? We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
Offices: 33 Holborn, London, EC1N 2HT, GB · North View, Walsgrave Triange, Coventry CV2 2SJ, GB · Arndale Tower, Manchester, M4 3AQ, GB · Witan Gate, Milton Keynes, England MK9 2FW, GB
We make good food joyful, accessible and affordable for everyone, every day.
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service. We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu. What’s next for Sainsbury’s? We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
Offices: 33 Holborn, London, EC1N 2HT, GB · North View, Walsgrave Triange, Coventry CV2 2SJ, GB · Arndale Tower, Manchester, M4 3AQ, GB · Witan Gate, Milton Keynes, England MK9 2FW, GB
