Hyderabad, Telangana, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: RCM-AP/AR, Customer Interaction, Client Escalation Management, Client Advocacy, MS Excel
Tyrone Township, Pennsylvania, United States · On-site
$21/hr–$26/hr
Advertisement Closes: 07/13/2026 12:00 AM Pay Grade: Grade 18 Salary: $21.52 - $26.76 Hourly Time Type: Full time Health Department: Kentucky River District Health Department Summary: Using expertise of the program, perf…
Skills: Personnel Management, Program Administration, Early Childhood Education, Clinical Management, Quality Assurance Auditing
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Strategic Planning, Leadership, Financial Management, Stakeholder Engagement, Change Management
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Clinical Training Management, Program Leadership, Stakeholder Engagement, Performance Analysis, Capability Development
Madison County, Alabama, United States · On-site
$14/hr–$17/hr
Advertisement Closes: 07/08/2026 12:00 AM Pay Grade: Grade 11 Salary: $14.31 - $17.80 Hourly Time Type: Full time Health Department: Madison County Health Department Summary: Performs the responsibilities of the SSSA I p…
Skills: Data Entry, Medical Billing, Insurance Authorization, Accounts Receivable, Patient Encounter Forms
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Employee Engagement, Onboarding, New Hire Orientation, Focus Group Facilitation, Data Tracking
Tagbilaran, Bohol, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Interpersonal Skills, Customer Service, Problem Solving, Conflict Resolution, Metric Management
Bengaluru, Karnataka, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Management, Healthcare BPM, Customer Care, Operations Management
United States · On-site
$13/hr–$16/hr
Advertisement Closes: 06/30/2026 12:00 AM Pay Grade: Grade 10 Salary: $13.50 - $16.79 Hourly Time Type: Full time Health Department: Hopkins County Health Department Summary: Prepare routine letters, answer multi-line ph…
Skills: Data Entry, Multi-line Phone Systems, Patient Interaction, Appointment Scheduling, Fee Collection
United States · On-site
$17/hr–$21/hr
Advertisement Closes: 06/28/2026 12:00 AM Pay Grade: Grade 14 Salary: $17.04 - $21.19 Hourly Time Type: Full time Health Department: Purchase District Health Department Summary: Serves as a subject matter expert in an as…
Skills: Program Management, Financial Monitoring, Educational Outreach, Training Facilitation, Regulatory Compliance
United States · On-site
$19/hr–$23/hr
Advertisement Closes: 06/28/2026 12:00 AM Pay Grade: Grade 16 Salary: $19.15 - $23.82 Hourly Time Type: Full time Health Department: Purchase District Health Department Summary: Performs a variety of functions in health …
Skills: Project Management, Policy Development, Program Evaluation, Technical Assistance, Networking
Port Blair, Andaman and Nicobar Islands, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Team Leadership, Customer Care, BPM Services, Healthcare Domain Expertise
Iloilo, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Instructional Design, Content Writing, Adult Learning Principles, Microsoft PowerPoint, eLearning Storyboarding
Port Blair, Andaman and Nicobar Islands, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Clinical Judgment, Medical Coding, Adult Learning Facilitation, Instructional Design, ICD-10
United States · On-site
$18/hr–$22/hr
Advertisement Closes: 06/28/2026 12:00 AM Pay Grade: Grade 15 Salary: $18.07 - $22.46 Hourly Time Type: Full time Health Department: Purchase District Health Department Summary: Orients core functions and essential servi…
Skills: Health Education, Program Planning, Community Health Needs Assessment, Data Analysis, Public Service Announcements
Lawrenceville, Georgia, United States · On-site
$21/hr–$26/hr
Advertisement Closes: 07/03/2026 12:00 AM Pay Grade: Grade 18 Salary: $21.52 - $26.76 Hourly Time Type: Full time Health Department: Grayson County Health Department Summary: Using expertise of the program, perform dutie…
Skills: Personnel Management, Program Administration, Early Childhood Education, Clinical Management, Quality Assurance Auditing
Greenup County, Kentucky, United States · On-site
$17/hr–$20/hr
Advertisement Closes: 06/30/2026 12:00 AM Pay Grade: Non-Merit Grade Salary: $7.25 - $50.00 Hourly Time Type: Full time Health Department: Greenup County Health Department Summary: General Description Under the direction…
Skills: Community Outreach, Patient Care Coordination, Oral Health Education, Case Management, Crisis Intervention
Quezon City, Metro Manila, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Adult Learning Principles, Instructional Design, Learning Management Systems (LMS), Stakeholder Management, KPI Analysis
Port Blair, Andaman and Nicobar Islands, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Desktop Support, Network Engineering, Systems Administration, Root Cause Analysis, OS Reinstallation
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Speech and Text Analytics, Call Monitoring, Quality Assurance, CSAT Analysis, HIPAA Compliance
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The role involves processing claims, handling incoming and outgoing calls, and resolving customer issues according to process guidelines. Additionally, the consultant is responsible for maintaining customer satisfaction ratings and mentoring new team members.
Candidates must have 1-2 years of experience in RCM-AP/AR (Voice) and a graduate degree. Proficiency in MS Excel and strong communication skills in English are essential.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Education:
Any Graduate
Experience:
1-2 Years RCM-AP/AR(Voice) Experience
Exceptional customer/ client interaction skills,
Ability to manage client escalations,
Experienced in managing client advocacy,
Excellent in usage of MS Excel to compile, collate and summarize
US health care (ERISA/HIPAA/State Mandates)
Process SLA
Awareness of ISO, ISMS
Telephone etiquettes
MS office
Typing skills & computer skills
Effective communication in English
Good analytical skills
Comprehending ability
Possess basic knowledge of RCM-AP/AR(Voice)
Good reasoning and analytical skills
Able to communicate fluently in the language required for the function/location
Active listening skills
Passion to learn
Influencing skills
Ability to comprehend the process requirement well
Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.
Understand the basic professional standards and established procedures, policies before taking action and making decisions.
Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company platform to keep each customer record updated
Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.
Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions.
Mentor & coach new members of the team based on requirement
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes. • 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders. • 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation. • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI. At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
Offices: 3455 Peachtree Rd NE, Suite 700, Atlanta, Georgia 30326, US
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes. • 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders. • 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation. • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI. At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
Offices: 3455 Peachtree Rd NE, Suite 700, Atlanta, Georgia 30326, US
