Lower Slaughter, England, United Kingdom · On-site
Your Mission Hawkstone is one of the fastest-growing premium beer and cider brands in the UK, and growth like that needs orders that keep pace. You'll lead the transition as Hawkstone brings its trade order function full…
Skills: Order fulfilment, Supply chain management, People management, Inventory management, Third-party logistics management
Lower Slaughter, England, United Kingdom · On-site
Your Mission Hawkstone is one of the fastest-growing premium beer and cider brands in the UK, scaling fast across retail, hospitality, direct-to-consumer and merchandise, with grocery and key accounts becoming a bigger p…
Skills: Order processing, Customer service, Supply chain coordination, ERP systems, Excel
Lower Slaughter, England, United Kingdom · On-site
Your Mission You'll build the pipeline that's currently missing at Hawkstone, and take ownership of turning ideas into products on shelf. Hawkstone is going through a major period of expansion - a comprehensive brand and…
Skills: NPD, Innovation delivery, Launch management, FMCG, Stakeholder management
Thornaby-on-Tees, England, United Kingdom · Hybrid
$70k–$80k/yr
Head of Supply Chain £70,000–£80,000 DOE | Stockton-on-Tees HQ, hybrid | Additional Lengths Twenty-three years ago, Victoria Lynch turned deep hair extension expertise into a brand. Today, that brand is a multi-channel g…
Skills: Procurement, Supply chain management, Inventory management, Logistics, Demand planning
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will lead the transition of the trade order function in-house, managing the end-to-end fulfilment process and a team of Order Coordinators. You will also oversee third-party logistics partners and ensure accurate stock allocation and delivery performance across trade and retail channels.
The role requires experience in order fulfilment or supply chain within the FMCG sector, along with proven people management skills. Proficiency in ERP systems, Excel, and managing third-party service providers is essential for success in this position.
Your Mission
Hawkstone is one of the fastest-growing premium beer and cider brands in the UK, and growth like that needs orders that keep pace. You'll lead the transition as Hawkstone brings its trade order function fully in-house, owning the link between customer orders, inventory and the wider supply chain. You'll manage the external partner handling direct-to-consumer fulfilment, and build a small team that gives grocery and trade customers a genuinely joined-up service.
About the Team
You'll lead a team of three Order Coordinators, reporting into the Head of Supply Chain and based at Hawkstone's College Farm site in Cheltenham. You'll sit at the centre of the action, working closely with Sales, Supply Chain & Logistics, Inventory and Warehouse teams, plus Hawkstone's customers, retail partners and third-party logistics providers.
What You'll Do
Own the end-to-end order fulfilment process for trade and retail, making sure orders are received, checked, released and delivered on time.
Lead and develop your team of Order Coordinators as the function moves in-house, and manage Hawkstone's external direct-to-consumer fulfilment partner against agreed KPIs.
Coordinate stock allocation with Sales and Supply Chain when availability is tight, making the shortage calls and communicating risks and trade-offs clearly.
Keep an overarching view of the order book, flagging stock, service or delivery risks to Sales early, and planning around seasonal peaks, events and promotions.
Monitor service performance and resolve customer or delivery issues, owning order accuracy, response times and customer satisfaction, while sharing OTIF accountability with Logistics.
Run a well-organised customer fulfilment inbox with clear triage and escalation, and drive continuous improvement in processes and reporting.
What You'll Bring
Experience in order fulfilment, customer operations or supply chain within food, drink or FMCG, along with prior people management experience - ideally having built or grown a team.
Comfortable owning inventory allocation decisions and communicating trade-offs clearly to sales and customers.
Experience managing third-party service providers or fulfilment partners against agreed standards and KPIs.
Strong relationship-management skills, with the confidence to coach others on managing key account relationships well.
Confidence with ERP or order systems, plus strong Excel and reporting skills - Hawkstone is rolling out NetSuite.
Experience bringing an outsourced or informal function in-house is a strong plus, along with a calm, commercially aware approach under pressure.
Operator-led supply chain & operations strategy + execution for scaling consumer brands
Growth exposes weak operations. When consumer brands grow fast, operations struggle to keep up. Systems that once worked start to buckle. Costs creep up. Teams firefight. Fulfilment slips. Leadership gets dragged back into the detail. That’s the point IMPACT EVOLVE gets called. We are an operator-led supply chain and operations consultancy that combines strategy and hands-on execution for scaling, product-based consumer brands. We sit deliberately between traditional consultancies and short-term interims: • more practical and embedded than consultants • more structured and scalable than individual operators That position exists for a reason , because scaling businesses don’t just need advice, they need change delivered properly. Every member of our team has lived the reality of scaling founder-led brands. We’ve led £100m+ supply chains, navigated rapid growth, launched new channels and territories, and fixed the cracks that growth exposes. We know what breaks, why it breaks, and how to rebuild it so it scales. We work with ambitious brands typically between £0.5m–£50m revenue when: • growth has outpaced operational capability • supply chains are under strain • systems and data no longer scale • teams lack the structure or bandwidth to keep up Our work ranges from operational diagnostics and roadmap design through to execution — stabilising supply chains, redesigning fulfilment, implementing systems, and embedding the people and processes needed to sustain growth. We’re not here to produce decks or disappear after recommendations are made. We’re here to fix operations and leave them stronger than we found them. If your business is scaling, but operations are starting to hold you back, you’re in the right place.
Offices: Peterborough, Cambridgeshire PE2 6FY, GB
View all jobs at IMPACT EVOLVEOperator-led supply chain & operations strategy + execution for scaling consumer brands
Growth exposes weak operations. When consumer brands grow fast, operations struggle to keep up. Systems that once worked start to buckle. Costs creep up. Teams firefight. Fulfilment slips. Leadership gets dragged back into the detail. That’s the point IMPACT EVOLVE gets called. We are an operator-led supply chain and operations consultancy that combines strategy and hands-on execution for scaling, product-based consumer brands. We sit deliberately between traditional consultancies and short-term interims: • more practical and embedded than consultants • more structured and scalable than individual operators That position exists for a reason , because scaling businesses don’t just need advice, they need change delivered properly. Every member of our team has lived the reality of scaling founder-led brands. We’ve led £100m+ supply chains, navigated rapid growth, launched new channels and territories, and fixed the cracks that growth exposes. We know what breaks, why it breaks, and how to rebuild it so it scales. We work with ambitious brands typically between £0.5m–£50m revenue when: • growth has outpaced operational capability • supply chains are under strain • systems and data no longer scale • teams lack the structure or bandwidth to keep up Our work ranges from operational diagnostics and roadmap design through to execution — stabilising supply chains, redesigning fulfilment, implementing systems, and embedding the people and processes needed to sustain growth. We’re not here to produce decks or disappear after recommendations are made. We’re here to fix operations and leave them stronger than we found them. If your business is scaling, but operations are starting to hold you back, you’re in the right place.
Offices: Peterborough, Cambridgeshire PE2 6FY, GB
View all jobs at IMPACT EVOLVE