Portland, Oregon, United States · On-site
$20/hr–$25/hr
Travel: Occasional travel may be required for customer installations or field service support. The primary work location is the Portland warehouse. POSITION OVERVIEW The Fulfillment Support Technician supports the prepar…
Skills: Hardware Configuration, Quality Control, Troubleshooting, Hardware Repair, Field Service
United States · Remote OK
$85k–$95k/yr
POSITION OVERVIEW As an Implementation Consultant, you’ll join a team responsible for guiding customers through their implementation journey with Routeware solutions. Initially, you’ll be focused on our Routeware Element…
Skills: Data Analysis, System Configuration, Statistical Techniques, Database Development, Data Cleaning
United States · Remote Solely
$60k–$70k/yr
POSITION OVERVIEW This Accountant is a hands-on process owner for ASC 606 Revenue, balance sheet account management, commission cost accounting, and inventory accounting. This role will also support our professional serv…
Skills: Asc 606, Revenue Recognition, Balance Sheet Management, Commission Cost Accounting, Inventory Accounting
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The role focuses on the configuration, quality control, and shipment of hardware devices within a warehouse setting. Additionally, the technician provides occasional field support for hardware installations and troubleshooting on commercial vehicles.
Candidates must have a demonstrated aptitude for computer hardware, electronics, and mechanical systems with the ability to troubleshoot software and hardware. Physical ability to lift and access vehicles, along with a willingness to travel occasionally, is required.
Travel: Occasional travel may be required for customer installations or field service support. The primary work location is the Portland warehouse.
POSITION OVERVIEW
The Fulfillment Support Technician supports the preparation, configuration, quality control, shipment, return, troubleshooting, and repair of Routeware hardware. This position is primarily based at the Portland warehouse and is responsible for helping devices move accurately and efficiently through the fulfillment process. The employee may also occasionally travel to customer locations to assist with hardware installations, troubleshooting, repairs, and deployments. Field service work and travel are secondary responsibilities of the position.
ESSENTIAL RESPONSIBILITIES
Fulfillment and Configuration
• Configure new devices according to customer, product, and internal requirements.
• Perform quality-control inspections on configured devices before they are released to customers or internal teams.
• Coordinate the movement of devices through configuration, quality control, packing, shipping, repair, and return processes.
• Monitor assigned fulfillment work and help ensure orders are completed accurately and on schedule.
• Prepare customer shipments, including component assembly, device configuration, unit burn-in, data logging, packing, and shipping.
• Support hardware kitting, inventory preparation, order processing, and other warehouse activities.
• Assist with assigning and coordinating configuration work across Fulfillment and Field Service resources when directed.
• Maintain accurate configuration, shipment, repair, installation, and process documentation.
• Process return material authorizations and support RMA activities from intake through resolution.
• Troubleshoot returned hardware and software issues.
• Perform approved hardware repairs and prepare repaired or replacement equipment for shipment.
• Document product defects, hardware failures, software concerns, repair findings, and recurring technical issues.
• Communicate technical findings clearly to Engineering, Product, Support, and other internal teams.
Field Service Support
• Occasionally travel to customer locations to support installations, deployments, troubleshooting, and repairs.
• Install computers, tablets, cameras, wiring, mounting equipment, and related Routeware technology on commercial trucks and other customer vehicles.
• Troubleshoot installation and equipment issues in a timely and professional manner.
• Follow Routeware installation standards, safety procedures, wiring practices, and customer-specific requirements.
• Accurately document completed work, installation issues, equipment conditions, and required follow-up actions.
• Communicate professionally with customers, coworkers, supervisors, and external partners.
General Responsibilities
• Manage time effectively across warehouse responsibilities, assigned projects, and occasional field service work.
• Maintain a clean, organized, and safe work area.
• Follow company safety, security, inventory-control, and documentation procedures.
• Provide technical assistance to Fulfillment, Field Service, Support, Product, Development, and other internal teams as needed.
• Perform other duties as assigned.
REQUIRED QUALIFICATIONS
• Experience or demonstrated aptitude in computer hardware, electronics, vehicle technology, mechanical systems, or similar technical work.
• Ability to troubleshoot basic computer hardware and software issues.
• Ability to follow technical instructions, wiring diagrams, configuration procedures, and documented processes.
• Strong attention to detail and commitment to accurate work.
• Ability to organize and prioritize multiple assignments.
• Ability to work independently and collaboratively.
• Clear verbal and written communication skills.
• Ability to interact professionally with customers and employees across multiple departments.
• Ability to travel occasionally for customer installations and field service assignments.
• Ability to meet the physical requirements of the position, including lifting, standing, bending, ladder, and vehicle-access.
PREFERRED QUALIFICATIONS
• Experience installing computers, cameras, tablets, wiring, or other electronic equipment in commercial or heavy-duty vehicles.
• Experience configuring, testing, repairing, or preparing electronic devices.
• Experience working in a warehouse, fulfillment, repair, installation, or technical-service environment.
• Experience with CRM software, preferably Salesforce.
• Experience with Microsoft Office, Google Workspace, or similar business applications.
• Experience maintaining technical, inventory, shipment, repair, or installation records.
WORK ENVIRONMENT AND SCHEDULE
This position works primarily in a warehouse and technical configuration environment. Work may involve standing for extended periods, handling electronic equipment, using hand tools, packing shipments, working around commercial vehicles, and occasionally performing work outdoors or at customer facilities.
Occasional overtime, schedule adjustments, or overnight travel may be required based on customer and operational needs.
BENEFITS
Integrated waste and recycling technology for private haulers and municipalities.
Routeware helps mid-large private and municipal haulers and cities relieve operational and cost pressures and overcome environmental challenges. More than 1,000 customers throughout North America and the United Kingdom rely on our technology to make trucks safer, optimize routes, streamline operations, and engage and educate communities. A team of nearly 250 employees works diligently to create the most efficient and effective technologies across every stage of the waste collection lifecycle.
Offices: 7719 Wood Hollow Dr, Suite 150, Austin, Texas 78731, US · 7236 SW Durham Rd, Suite 100, Portland, Oregon 97224, US · 32 Gould Road, Unit 10 Crane Mews, Twickenham, TW2 6RS, GB
Integrated waste and recycling technology for private haulers and municipalities.
Routeware helps mid-large private and municipal haulers and cities relieve operational and cost pressures and overcome environmental challenges. More than 1,000 customers throughout North America and the United Kingdom rely on our technology to make trucks safer, optimize routes, streamline operations, and engage and educate communities. A team of nearly 250 employees works diligently to create the most efficient and effective technologies across every stage of the waste collection lifecycle.
Offices: 7719 Wood Hollow Dr, Suite 150, Austin, Texas 78731, US · 7236 SW Durham Rd, Suite 100, Portland, Oregon 97224, US · 32 Gould Road, Unit 10 Crane Mews, Twickenham, TW2 6RS, GB
