Customer Success Renewals Specialist – Support Contracts (North America)
Ciudad de México, Mexico · Hybrid
Entry level$500M raised
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
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Global Industry Consultant (CPG) – Digital Transformation Strategy
Dallas, Texas, United States · Remote OK
$191k–$287k/yr
Senior+$500M raised
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Customer Success Renewals Specialist – Support Contracts (North America)
Ciudad de México, Mexico · Hybrid
Entry level$500M raised
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Customer Success Renewals Specialist – Support Contracts (North America)
Ciudad de México, Mexico · Hybrid
Entry level$500M raised
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Richland Center, Wisconsin, United States · On-site
Entry level$500M raised
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Skills: Commercial Marketing, Channel Marketing, B2B Marketing, Digital Marketing, SEO
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Mid level$500M raised
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Skills: Procure-to-Pay (P2P), 3-way matching, Vendor Sourcing, SAP, ERP Systems
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Skills: Azure, Kubernetes, Containerization, Infrastructure as Code, Terraform
Customer Success Renewals Specialist – Support Contracts (North America)
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Full-time
bachelor degree
Mindfulness programs with Calm membership, Volunteer paid time off, Company volunteer and donation matching program, Employee assistance program, Personalized wellbeing programs through OnTrack, On-demand digital course library for professional development
Posted 24d ago
~40 hrs/week
Responsibilities
Manage a portfolio of customer accounts to ensure the timely renewal of support contracts through remote engagement and partner collaboration. Utilize Salesforce to track opportunities, forecast risk, and maintain accurate contract data to meet retention goals.
Requirements
A bachelor's degree is required, with a preference for 1-2 years of experience in renewals, customer success, or sales operations. Proficiency with CRM tools like Salesforce and experience supporting North American customers are highly desired.
Full job description
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As Renewals Specialist you will manage a focused portfolio of customer accounts to ensure the renewal of support contracts. You will create high renewal rates by engaging customers and channel partners, communicating contract value, and removing friction from the renewal process.
As Renewals Specialist you will work through remote engagement (telephone, email, Gainsight, and CRM workflows) and partners with Customer Success, Sales, Channel, and Operations and Support teams. You will use Salesforce data and processes to manage renewals, forecast risk, and support we are recurring revenue and retention goals for North America–based customers
Your Responsibilities:
You will manage a defined portfolio of accounts with a primary focus on renewing support contracts on time and in full.
You will engage customers and channel partners ahead of contract expiration to create seamless renewal outcomes. Sending notifications of renewal expiration to customers.
You will communicate contract coverage, renewal options, timelines, and the value of continued support services.
You will ensure renewals, working toward renewal rate, churn, and forecasting Indicators set by leadership.
You will use Salesforce to manage renewal opportunities, track progress, maintain accurate contract data, receive and send customer quotes, and support forecasting activities.
You will partner with Partner Success Managers to align renewal strategies with channel partners.
You will collaborate with Sales, Channel teams, Contracts, and Operations on pricing, terms, documentation, and renewal execution.
You will provide first-line support for renewal-related inquiries, including contract scope, pricing questions, and renewal logistics.
You will identify renewal risk early and escalate to ensure leadership visibility and proactive mitigation.
You will follow established Salesforce and renewal processes to ensure data quality, compliance, and operational efficiency.
You will support our revenue retention and growth strategy by reducing renewal friction and improving the customer experience.
The Essentials - You Will Have:
Bachelor's degree.
The Preferred - You Might Also Have:
Minimum 1–2 years of experience in Renewals, Customer Success, Inside Sales, Sales Operations, or Contract Management (preferred).
Experience working with CRM tools such as Salesforce for opportunity management, forecasting, and reporting.
Experience supporting North America–based customers.
What We Offer:
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development... and other local benefits!
#LI-PT2
#LI-hybrid
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.
Offices: 1201 South Second Street, Milwaukee, WI 53204, US · 2 Executive Dr, Chelmsford, MA 01824, US · 6400 W Enterprise Dr, Mequon, WI 53092, US · 15375 SE 30th Pl, Bellevue, WA 98007, US · 1 Allen Bradley Dr, Cleveland, OH 44124, US
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.
Offices: 1201 South Second Street, Milwaukee, WI 53204, US · 2 Executive Dr, Chelmsford, MA 01824, US · 6400 W Enterprise Dr, Mequon, WI 53092, US · 15375 SE 30th Pl, Bellevue, WA 98007, US · 1 Allen Bradley Dr, Cleveland, OH 44124, US