San José, Costa Rica · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Key Account Management, Strategic Partnerships, B2B Sales, Financial Analysis, Project Management
South San Francisco, California, United States · On-site
$174k–$323k/yr
Welcome to Holly Springs, North Carolina— home to Roche/Genentech's largest-ever investment: a $2B greenfield start-up where next-generation technology, high-performing teams and Operational Excellence converge to create…
Skills: Engineering Strategy, Asset Lifecycle Management, Capital Project Management, Maintenance & Reliability, Lean Leadership
Fukuoka Prefecture, Japan · Hybrid
$300k/mo
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Solution Selling, Medical Device Sales, Technical Support, Customer Relationship Management, ROI Simulation
Budapest, Central Hungary, Hungary · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Omnichannel Marketing, Digital Transformation, Market Research, Data Analysis, Patient Engagement
San José, Costa Rica · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Strategic Account Management, Market Expansion, C-Suite Stakeholder Engagement, Strategic Negotiations, Competitive Intelligence
Madrid, Community of Madrid, Spain · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: ERP Technology Management, Windows Server, Red Hat Enterprise Linux, VMWare vSphere, Nutanix Acropolis
Mannheim, Baden-Württemberg, Germany · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Optical Measurement, Spectroscopy, Fluidics, System Verification, Project Management
Beijing, Beijing, China · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Medical Knowledge, Pharmaceutical Sales, Medical Affairs, Compliance, Clinical Data Collection
Welwyn, England, United Kingdom · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Public Affairs Strategy, Policy Analysis, Stakeholder Engagement, Government Relations, Strategic Communication
Basel, Basel-City, Switzerland · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Downstream Processing, GMP, Project Management, Process Optimization, Data Visualization
Cannock Chase, England, United Kingdom · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Consultative Selling, Account Management, Tender Management, Strategic Pipeline Management, Stakeholder Management
Xingtai, Hebei, China · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Medical Knowledge, Product Strategy, Clinical Insight Collection, Academic Meeting Organization, Compliance
Budapest, Central Hungary, Hungary · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Pharmacovigilance, Case Processing, Vendor Management, Regulatory Compliance, Project Management
South San Francisco, California, United States · On-site
$142k–$264k/yr
The Senior Omnichannel Solution Architect is responsible for designing scalable, business-driven solutions that enable Genentech’s omnichannel engagement and orchestration capabilities. This role focuses on building and …
Skills: Solution Architecture, Customer Data Platforms, Adobe Experience Platform, Omnichannel Strategy, Identity Resolution
Pleasanton, California, United States · On-site
$99k–$185k/yr
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Project Management, Capital Infrastructure, Budget Management, Regulatory Compliance, HVAC
Indianapolis, Indiana, United States · On-site
$119k–$220k/yr
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: IT Program Management, Mergers & Acquisitions, Agile Leadership, Stakeholder Management, Financial Management
South San Francisco, California, United States · On-site
$256k–$475k/yr
Why Genentech We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly p…
Skills: Data Science Strategy, AI/ML Deployment, Vendor Management, Biopharma Data Analysis, Stakeholder Management
South San Francisco, California, United States · On-site
$142k–$264k/yr
At Genentech, we are building a scalable and compliant omnichannel engagement ecosystem that enables personalized, data-driven interactions across channels. The Opportunity: As the Omnichannel Social & Mobile Technical P…
Skills: Marketing Technology, CRM, Digital Marketing, Mobile Engagement, Social Platforms
Welwyn, England, United Kingdom · Hybrid
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Ophthalmology, Precision Medicine, Translational Medicine, Biomarker Science, Advanced Imaging
Tucson, Arizona, United States · On-site
$149k–$276k/yr
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Medical Affairs, Clinical Development, Cervical Cancer Screening, Evidence Generation, Medical Communications
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The role focuses on transforming institutional customer relationships into high-value strategic partnerships to drive commercial growth across Central America and the Caribbean. It involves coordinating internal departments and distributors to optimize workflows and implement complex diagnostics solutions.
Candidates must have a bachelor's degree and 6-8 years of progressive experience in healthcare diagnostics, medical devices, or pharmaceuticals. Proficiency in English (B2 level) and strong business acumen in financial analysis and strategic sales are required.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
This unique opportunity joins our dynamic commercial team in Costa Rica, driving strategic partnerships across the Central America and Caribbean region. As the Key Account Manager – Sustain, you will champion a collaborative culture that unites cross-functional internal departments and local distributors to shape the future of healthcare. You will play a vital role in transforming institutional customer relationships into high-value strategic partnerships that expand our business footprint.
Drives the establishment and maintenance of long-term customer relationships by providing outstanding customer service. Proactively leads the coordination of all internal departments as the primary point of contact for key accounts.
The Opportunity:
Strategic Partnerships: Transform operational customer relationships into high-value, long-term strategic alliances with key institutional stakeholders.
Commercial Growth: Drive sales growth, market share, and profitability across all product portfolios using creative channel and segment-filling strategies.
Workflow Optimization: Partner with accounts to analyze workflows and implement integrated Roche solutions that maximize efficiency.
Contract & Financial Oversight: Monitor contract compliance and manage financial aspects, including sales forecasting, P&L analysis, inventory, and collections.
"One Roche" Collaboration: Lead cross-departmental alignment across internal teams (Marketing, Finance, Supply Chain, Pharma, etc.) to ensure seamless service delivery and account retention.
Distributor Alignment: Coordinate with local distributors to optimize logistics, protect contract retention, and support joint commercial goals.
Project Management: Act as senior project manager for the end-to-end implementation of complex diagnostics solutions.
Executive Reporting: Design and present business status updates, account health indicators, and strategic milestones during regional and executive reviews.
Stakeholder Engagement: Build trust and long-term relationships with stakeholders at all levels, from technical staff to C-suite executives.
Account Intelligence & CRM: Maintain deep knowledge of accounts' short- and long-term strategies, utilizing CRM tools (Gold/Blue Sheets and REXIS).
Market & Trend Analysis: Gather business intelligence on competitor activities, industry trends, and healthcare shifts to protect and grow accounts.
Continuous Compliance: Achieve top-tier sales proficiency while strictly adhering to company policies, compliance procedures, and high customer care standards.
Who you are:
You hold a Bachelor's degree from an accredited university, preferably in healthcare sciences or a related field.
You possess a minimum of 6–8 years of progressive experience in sales, key account management, or business development (B2B environment) within healthcare diagnostics, medical devices, or pharmaceutical industries.
You have a proven track record of transforming enterprise-level customer accounts, establishing value-based strategic alliances, and successfully managing large-scale negotiations.
You demonstrate business acumen with advanced financial skills in analyzing account profitability, profit and loss conditions, and commercial efficiency models.
You are an elite communicator and resilient matrix leader, capable of establishing trust, authority, and confidence with stakeholders at all levels, while coaching cross-functional teams without direct authority.
Professional English proficiency level of at least B2.
Preferred:
Higher education or post-graduate degrees, such as an MBA, are an asset.
Advanced proficiency in strategic sales methodologies, consultative selling, complex account planning, and project management (certifications like PMP, Agile, Lean, or Six Sigma) is a plus.
Experience utilizing software applications, customer relationship management systems, and modern data productivity tools.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI). For more information, please visit https://careers.roche.com Read our community guidelines here: https://www.roche.com/some-guidelines.htm #Roche #Biotechnology #Pharmaceuticals #Diagnostics #Healthcare #PersonalisedHealthcare #GreatPlaceToWork #Innovation
Offices: Grenzacherstrasse, Switzerland 🇨🇭 , 4070, CH · 4414 Lake Boone Trail, Raleigh, NC 27607, US · 7070 Mississauga Rd, Mississauga, ON L5N 5M8, CA · Calle Dionisio Derteano 144, San Isidro, Lima 15047, PE · 333 Buckhead Ave NE, Atlanta, GA 30305, US
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI). For more information, please visit https://careers.roche.com Read our community guidelines here: https://www.roche.com/some-guidelines.htm #Roche #Biotechnology #Pharmaceuticals #Diagnostics #Healthcare #PersonalisedHealthcare #GreatPlaceToWork #Innovation
Offices: Grenzacherstrasse, Switzerland 🇨🇭 , 4070, CH · 4414 Lake Boone Trail, Raleigh, NC 27607, US · 7070 Mississauga Rd, Mississauga, ON L5N 5M8, CA · Calle Dionisio Derteano 144, San Isidro, Lima 15047, PE · 333 Buckhead Ave NE, Atlanta, GA 30305, US
