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Jobs at Riskcovry (Now Hiring) — 4 open

Riskcovry logoRiskcovry

System Engineer

Bengaluru, Karnataka, India · On-site

Mid level

● Experience with L2/L3 support, service management, escalation management, and KPI/SLAs tracking, measuring, and reporting. ● Should be very fluent in formal English in both writing and speech and should be able to conv…

Skills: L2/L3 Support, Service Management, Linux/Unix, SQL, Scripting Languages

Riskcovry logoRiskcovry

Software Engineer

Bengaluru, Karnataka, India · On-site

Mid level

Feature Ownership: Design, develop, and deploy robust, end-to-end features for our core platform. Frontend Excellence: Build responsive, high-performance modular UI components using modern frameworks like React.js Backen…

Skills: Node.js, React.js, JavaScript, Redux, RESTful APIs

Riskcovry logoRiskcovry

Senior Software Engineer (L3 Support)

Bengaluru, Karnataka, India · On-site

Senior

Role Summary We are looking for a highly skilled Senior Software Engineer with strong development capabilities who can handle complex production issues, perform deep debugging, and contribute to backend development. This…

Skills: Node.js, JavaScript, Backend Development, Production Support, L3 Support

Riskcovry logoRiskcovry

AVP Partnerships

Mumbai Suburban District, Maharashtra, India · On-site

Senior

Summary Riskcovry is one of India’s leading insurtech startups. We’re a B2B SaaS platform that digitizes insurance GTM for enterprise insurance distributors. Our customers are banks, NBFCs, financial services companies, …

Skills: Enterprise Sales, Partnership Management, B2B Sales, Account Management, Solution Selling

Riskcovry logo

System Engineer

Riskcovry

Bengaluru, Karnataka, India • On-site

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Mid level

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  • Full-time
  • Posted 8d ago
  • ~40 hrs/week

Responsibilities

Provide L2/L3 technical support, manage escalations, and track KPIs/SLAs to ensure timely issue resolution. Collaborate with engineering teams to troubleshoot server issues and maintain comprehensive support documentation and SOPs.

Requirements

Requires 3+ years of experience with SQL, Linux, and scripting, along with strong communication skills. AWS certification and familiarity with the insurance domain or Freshdesk are preferred.

Full job description

● Experience with L2/L3 support, service management, escalation management, and
KPI/SLAs tracking, measuring, and reporting.
● Should be very fluent in formal English in both writing and speech and should be able to
convey the matter confidently to the client or customer.
● Troubleshoot and resolve issues in a fast-paced environment.
● Create support documentation (e.g., Runbooks, troubleshooting guides, SOPs).
● Work towards issue resolution as a priority.
● Collaborate with the Dev/Engineering team to test and resolve issues.
● Modify procedures and documentation for problem resolution and day-to-day
maintenance.
● Provide data management support for users/clients.
● Linux/Unix OS skills, including viewing/searching server logs, using editors (vi, vim,
emacs), restarting/troubleshooting non-responsive servers, and copying files from
remote servers.

Requirements

● Hands-on experience delivering results-driven solutions with proven business value.
● 3+ years of experience with SQL, Linux and scripting languages.
● Excellent written and verbal communication skills is a must.
● Familiar with queries, procedures, and query optimization.
● Strong experience in Linux operating environments.
● Ability to run simple scripts on Linux, preferably as a sudo user.
● AWS certification (preferred).
● Excellent interpersonal and collaboration skills.
● Familiarity with Agile/Iterative development frameworks.
● Self-starter with a positive attitude, comfortable working with product managers and
developers.
● Knowledge of support tools (e.g., Freshdesk) is a plus.
● Prior knowledge of the insurance domain is a plus.
● Willingness to work over weekends or holidays during emergencies.

Related keywords

L2 SupportL3 SupportService ManagementKPISLALinuxUnixSQLScriptingAWSAgileFreshdeskInsurance DomainRunbooksSOPQuery Optimization

About Riskcovry

LinkedInVisit site

Infrastructure for modern, AI-enabled insurance distribution

Industry
Software Development
Company size
51-200 employees
Founded
2018
Headquarters
Mumbai, Maharashtra
LinkedIn followers
33,787

Why does Insurance have to be always sold, and never bought? Is that age-old concept still valid in the 21st century, especially now in the covid era? What if insurance distribution be made as simple as accepting digital payments for any business? How far can we re-imagine insurance distribution with a smart application of technology and intermediary license? What does the democratization of Insurance mean? We are trying to find answers to these questions. We are building a 'financial infrastructure' stack for insurance distribution in India. As an "Insurance-in-a-Box"​ for any company, we enable any insurance product from any insurer across any customer engagement channel, holistically and seamlessly. Our customers range from mainstream distributors like Banks, NBFCs, Brokers, etc., to alternative players who are new to insurance distribution like retail, payment networks, BCs, digital, telecom, fintech, tech startups, etc. For such alternative distribution partners, we not only help you to start your digital distribution journeys but work with you as your partners to accelerate your insurance distribution growth. Watch this 70-second video to know what we do: https://youtu.be/JWN3AGxNO1A Get in touch with us at [email protected], we look forward to hearing from you!

Offices: 601, Aryston Center, Opp J W Marriott Hotel, Juhu Tara Road, Juhu, Mumbai, Maharashtra 400049, IN · IndiQube Sunshine, 60 Feet Rd, KHB Colony, 5th Block, Koramangala, Bengaluru, Karnataka 560095, IN

data scienceplatform as a serviceAIinsurtechinsurancefinancial inclusionembedded insuranceinsurance-in-a-boxfinancial infrastructureinsurance-as-an-API
View all jobs at Riskcovry

About Riskcovry

LinkedInVisit site

Infrastructure for modern, AI-enabled insurance distribution

Industry
Software Development
Company size
51-200 employees
Founded
2018
Headquarters
Mumbai, Maharashtra
LinkedIn followers
33,787

Why does Insurance have to be always sold, and never bought? Is that age-old concept still valid in the 21st century, especially now in the covid era? What if insurance distribution be made as simple as accepting digital payments for any business? How far can we re-imagine insurance distribution with a smart application of technology and intermediary license? What does the democratization of Insurance mean? We are trying to find answers to these questions. We are building a 'financial infrastructure' stack for insurance distribution in India. As an "Insurance-in-a-Box"​ for any company, we enable any insurance product from any insurer across any customer engagement channel, holistically and seamlessly. Our customers range from mainstream distributors like Banks, NBFCs, Brokers, etc., to alternative players who are new to insurance distribution like retail, payment networks, BCs, digital, telecom, fintech, tech startups, etc. For such alternative distribution partners, we not only help you to start your digital distribution journeys but work with you as your partners to accelerate your insurance distribution growth. Watch this 70-second video to know what we do: https://youtu.be/JWN3AGxNO1A Get in touch with us at [email protected], we look forward to hearing from you!

Offices: 601, Aryston Center, Opp J W Marriott Hotel, Juhu Tara Road, Juhu, Mumbai, Maharashtra 400049, IN · IndiQube Sunshine, 60 Feet Rd, KHB Colony, 5th Block, Koramangala, Bengaluru, Karnataka 560095, IN

data scienceplatform as a serviceAIinsurtechinsurancefinancial inclusionembedded insuranceinsurance-in-a-boxfinancial infrastructureinsurance-as-an-API
View all jobs at Riskcovry

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