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Senior Business Development Manager - Production Kitchen
Kilmarnock, Scotland, United Kingdom · Remote OK
Senior
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Full-time
Additional leave, Retail discount membership, Health care cash plan membership, Group personal pension plan, Discounted or free food, Employee discount
Posted 14h ago
~40 hrs/week
Responsibilities
The Telesales Team Lead Assistant will support the team by coordinating daily activities, rotas, and incentives while ensuring high service standards. They are responsible for coaching team members, resolving customer queries, and fostering a positive, high-performing environment.
Requirements
Candidates must have previous experience in a supervisory or senior customer service role, ideally within hospitality or telesales. Strong communication skills, proficiency in Microsoft Office, and a customer-first approach are essential for this position.
Full job description
Telesales Team Lead Assistant
Ready to step up, lead from the front, and help a busy telesales team deliver outstanding customer service?
Location: Kilmarnock, Scotland | Salary: £29,000 | Hours: 40 hours per week, 5 days over 7 including weekends on a rota basis
We’re looking for an enthusiastic, organised and people-focused Telesales Team Lead Assistant to support our busy Customer Support team. If you enjoy motivating others, solving customer queries and keeping a fast-moving team running smoothly, this could be the perfect next step.
Why join us?
· You’ll play a key role in supporting a high-performing telesales and customer service team.
· You’ll help coordinate workloads, rotas, incentives and day-to-day team activity.
· You’ll coach and support colleagues, helping new starters settle in and existing team members develop.
· You’ll be trusted to resolve customer queries, build strong relationships and keep service standards high.
· You’ll work in a busy, varied environment where no two days are the same.
What we’re looking for
· Previous experience in a supervisory, team leader or senior customer service role.
· Strong customer service experience, ideally within hospitality, foodservice or a busy telesales environment.
· Confident communication skills, both written and verbal.
· Good IT skills, including Microsoft Excel, Outlook and Word.
· A positive, patient and customer-first approach.
· The confidence to make decisions, solve problems and escalate when needed.
· A natural ability to motivate, coach and support others.
What’s in it for you?
Additional leave.
Retail Discount membership.
Health Care Cash Plan membership.
Group Personal Pension Plan.
Discounted or free food.
Employee discount.
On-site parking.
Sound like your kind of role? Apply today and take the next step in your customer service leadership career with Braehead Foods Limited.
Braehead Foods Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
At Reynolds Food Group, we’ve spent over 80 years sourcing and supplying the freshest ingredients to the UK’s food service industry. From our roots as a family-run fruit and veg stall in Hackney, we’ve grown into the UK’s only national family-run greengrocer - trusted by chefs, restaurateurs, and caterers across the country.
We’re more than a supplier - we’re a dedicated partner, offering tailored solutions to help kitchens and catering businesses run smoothly. From seasonal British produce to expertly sourced meat, fish, and prepared meals, our seven specialist businesses deliver quality, consistency, and care. With a seamless nationwide logistics network, we ensure fresh, on-time deliveries - so our customers can stay focused on creating exceptional dining experiences.
FruitVegetablesDairyCheeseCatering SuppliesFrozenAmbient GroceryFish and Seafoodand MaetWarehousing
At Reynolds Food Group, we’ve spent over 80 years sourcing and supplying the freshest ingredients to the UK’s food service industry. From our roots as a family-run fruit and veg stall in Hackney, we’ve grown into the UK’s only national family-run greengrocer - trusted by chefs, restaurateurs, and caterers across the country.
We’re more than a supplier - we’re a dedicated partner, offering tailored solutions to help kitchens and catering businesses run smoothly. From seasonal British produce to expertly sourced meat, fish, and prepared meals, our seven specialist businesses deliver quality, consistency, and care. With a seamless nationwide logistics network, we ensure fresh, on-time deliveries - so our customers can stay focused on creating exceptional dining experiences.
FruitVegetablesDairyCheeseCatering SuppliesFrozenAmbient GroceryFish and Seafoodand MaetWarehousing