Connecticut, United States · Remote OK
$95k–$127k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Leadership, Team Building, Project Management, Problem Solving, Time Management
Alexandria, Virginia, United States · On-site
$95k–$127k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Mechanical Maintenance, Troubleshooting, Rotating Machinery, Pump Alignment, Welding
Asheboro, North Carolina, United States · On-site
$36k–$47k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Forklift Operation, Waste Processing, Heavy Equipment Operation, NetSuite, Microsoft Office
Asheboro, North Carolina, United States · On-site
$52k–$69k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: CDL Class A, Hazardous Materials Transport, Vehicle Inspection, DOT Regulations, Tanker Operation
Tampa, Florida, United States · On-site
$47k–$63k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Heavy Equipment Operation, Front-End Loader Operation, Industrial Machinery Operation, Safety Compliance, Equipment Inspection
New York, United States · Hybrid
$95k–$127k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: New Business Development, Account Management, Sales Forecasting, Budget Management, Customer Relationship Management
Connecticut, United States · Hybrid
$100k–$134k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: CEMS Compliance, QA/QC Execution, Regulatory Testing, Data Acquisition Systems, Emissions Monitoring
Dickerson, Maryland, United States · On-site
$83k–$110k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Control Room Operations, Boiler Operation, Turbine-Generator Management, Distributed Control Systems, Continuous Emissions Monitoring
West Wareham, Massachusetts, United States · On-site
$38k–$52k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Preventive Maintenance, Root-Cause Analysis, Equipment Repair, Industrial Machinery Maintenance, Safety Performance Standards
Pasadena, Texas, United States · On-site
$43k–$57k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Wastewater Treatment, Chemical Handling, Equipment Maintenance, Sample Evaluation, Laboratory Testing
Huntsville, Alabama, United States · On-site
$60k–$80k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Boiler Operation, Heavy Industrial Equipment Operation, Chemistry Testing, Water Treatment, Material Sampling
Dickerson, Maryland, United States · On-site
$57k–$76k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Forklift Operation, Track Hoe Operation, Skid Steer Operation, Vacuum Truck Operation, Tanker Truck Operation
Braintree, Massachusetts, United States · On-site
$51k–$70k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Industrial Equipment Operation, Forklift Operation, Track Hoe Operation, Skid Steer Operation, Traffic Control
Niagara Falls, New York, United States · On-site
$60k–$80k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: CDL Class A, Tanker Endorsement, Hazmat Endorsement, Commercial Driving, DOT Compliance
Chambly, Quebec, Canada · On-site
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Materials Compliance, Regulatory Compliance, Material Analysis
West Palm Beach, Florida, United States · On-site
$79k–$106k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Maintenance Planning, Scheduling, CMMS, Primavera P6, Microsoft Project
Holliston, Massachusetts, United States · On-site
$51k–$70k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Industrial Equipment Operation, Forklift Operation, Track Hoe Operation, Skid Steer Operation, Traffic Control
Chester, Pennsylvania, United States · On-site
$100k–$134k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Mechanical Troubleshooting, CMMS Management, Personnel Supervision, Work Planning, Root Cause Analysis
Lynn, Massachusetts, United States · On-site
$51k–$70k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Industrial Equipment Operation, Forklift Operation, Track Hoe Operation, Skid Steer Operation, Traffic Control
Tampa, Florida, United States · On-site
$60k–$80k/yr
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leadin…
Skills: Boiler Operation, Heavy Industrial Equipment Operation, Water Chemistry Testing, Material Sampling, Equipment Inspection
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The Customer Care Manager is responsible for streamlining the Client Services infrastructure and managing customer service personnel across all MPF locations. Key duties include mentoring account managers to achieve revenue targets and fostering a 'Customer First' culture through quality service delivery.
Candidates must have a High School Diploma or GED and 3-5 years of experience in Client Services. Proficiency in Microsoft Office and strong leadership, project management, and communication skills are required.
Who we are
For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.
Our Vision
Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.
Our Business
Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.
Our Value
Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.
All that we’re missing is you. Apply today!
About the role
Position Description:
The Mgr, Customer Care will work closely with the Sr Director, Customer Care to implement and ensure adherence to the streamlining and transforming of the Client Services infrastructure across all MPF locations. Ensure that the quality and effectiveness of services provided to our clients are top quality and are in accordance with company policies, practices, and procedures.
Work location: Work From Home EST or CST
Responsibilities:
Hire, train & develop customer service personnel across all MPF locations. Complete yearly reviews and develop goals for personal to support the company, region, and department.
Establish standard job descriptions and roles and responsibilities for all Client Services positions.
Work with Sr Director, Customer Care in defining a strategy to reorganize the Customer Service Department
Achieve budgeted revenue targets related to assigned book of customers. Mentor and manage Account Managers in achieving individual revenue quotas.
Grow and foster a Customer First Culture: provide timely, reliable, accurate information and documentation to our customer base. Champion Customer Service commitment to same day response for all internal/external customer inquiries.
Train and coach customer service representatives to ensure quality and standardization of rolls, responsibilities, system utilization and overall service delivery.
Build on-call scheduling function including definition and measurement of KPIs.
Participate in client review meetings and sales presentations as required.
Requirements:
High School Diploma / GED required.
3-5 years of experience in Client Services
Extensive leadership and team building skills
Experience in project management
Must exercise good judgement and problem-solving skills
Demonstrate attention to detail and time management
Ability to analyze information and suggest improvements
Proficient in Microsoft Office, specifically Outlook, Word, and Excel
Excellent written and verbal communication skills
All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.
Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Pay Transparency
Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.
The pay range for the primary location of this position is: $95,200.00 - $126,700.00 USD. For hourly roles, this is the annualized salary. To calculate the hourly rate, divide by 2080.Our DEI Commitment
Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.
Know Your Rights (Click to view poster)
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request’.
Attention Staffing Agencies & Search Firms
Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.
Reworld™ is a leader in sustainable waste solutions, providing innovative and environmentally responsible services to a global community. Reworld™ is committed to advancing zero waste initiatives and supporting sustainability goals through state-of-the-art technologies that reimagine, reduce, reuse, recycle, recover and renew.
Reworld™ is a leader in sustainable waste solutions, providing innovative and environmentally responsible services to a global community. Reworld™ is committed to advancing zero waste initiatives and supporting sustainability goals through state-of-the-art technologies that reimagine, reduce, reuse, recycle, recover and renew.
