Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
West Chester, Pennsylvania, United States · Hybrid
Senior
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Skills: Recruiting Operations, Talent Acquisition Enablement, ATS Administration, Data Analysis, Process Optimization
West Chester, Pennsylvania, United States · Hybrid
Senior
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects, and amazing career opportunities. QVC Group, Inc. is a Fortune 500 company with six leading retail brands: QVC®…
West Chester, Pennsylvania, United States · On-site
Entry level
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
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Spanish Bilingual Customer Service Specialist - 2nd Shift
Florida, United States · Remote Solely
Mid level
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Skills: Spanish Bilingualism, Customer Service, Problem Solving, De-escalation, Sales Promotion
Spanish Bilingual Customer Service Specialist - 2nd Shift
Tennessee, United States · Remote Solely
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Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Skills: Spanish Bilingualism, Customer Service, Problem Solving, De-escalation, Sales Promotion
Nashville, Tennessee, United States · Remote Solely
Mid level
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Skills: Customer Service, Problem Solving, De-escalation, Sales Promotion, Technical Troubleshooting
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Spanish Bilingual Customer Service Specialist -2nd Shift
Virginia, United States · Remote Solely
$15/hr–$15/hr
Mid level
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Skills: Spanish Fluency, English Fluency, Customer Service, Problem Solving, De-escalation
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Spanish Bilingual Customer Service Specialist - 2nd Shift
Georgia, United States · Remote Solely
Mid level
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Skills: Spanish Bilingualism, Customer Service, Problem Solving, De-escalation, Sales Promotion
QA Product Validation and Approval Specialist - Medical Devices & Cosmetics Regulatory Affairs (sostituzione maternità) (Riservato a candidati appartenenti alle Categorie Protette – Legge 68/99)
Monza, Lombardy, Italy · Hybrid
$24k–$30k/yr
Mid level
RISERVATO A CANDIDATI APPARTENENTI ALLE CATEGORIE PROTETTE - LEGGE 68/99 Lavorare presso QVC Group significa entrare a far parte di un’azienda di social shopping live con team incredibili, progetti ambiziosi e carriere s…
QA Product Validation and Approval Specialist - Medical Devices & Cosmetics Regulatory Affairs (sostituzione maternità)
Monza, Lombardy, Italy · Hybrid
$24k–$30k/yr
Mid level
Lavorare presso QVC Group significa entrare a far parte di un’azienda di social shopping live con team incredibili, progetti ambiziosi e carriere straordinarie. QVC Group, Inc. è una società Fortune 500 con sei marchi le…
Copywriter - (sostituzione maternità - Riservato a candidati appartenenti alle Categorie Protette – Legge 68/99)
Monza, Lombardy, Italy · Hybrid
$20k–$25k/yr
Entry level
RISERVATO A CANDIDATI APPARTENENTI ALLE CATEGORIE PROTETTE LEGGE 68/99) Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is …
Skills: Copywriting, Digital Marketing, SEO Writing, Artificial Intelligence, English Proficiency
West Chester, Pennsylvania, United States · Hybrid
Senior+
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Balla…
Lavorare presso QVC Group significa entrare a far parte di un’azienda di social shopping live con team incredibili, progetti ambiziosi e carriere straordinarie. QVC Group, Inc. è una società Fortune 500 con sei marchi le…
Skills: Copywriting, Digital Marketing, SEO Writing, Artificial Intelligence, Social Media Content Creation
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Full-time
Competitive Compensation, Paid Time Off, Employee Assistance Program, Parental Leave, Paid Volunteer Hours, Company Discounts
Posted 24d ago
~40 hrs/week
Remote in Virginia, United States
Responsibilities
Handle a high volume of inbound customer calls to resolve issues, process payments, and place orders. Actively promote additional products to improve sales while providing a personalized customer experience.
Requirements
Requires at least 12 months of customer service experience and the ability to work a flexible schedule including weekends and holidays. Candidates must provide their own Microsoft 11 computer and a distraction-free home work environment.
Full job description
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
Where You'll Work
This role isremote; job seekers must reside in Virginia or an approved QVC state to be considered. You will work from home.
What You'll Do
Busy day handling a high volume of our inbound customer inquiries.
Offer additional products on each customer interaction.
Assist customers with questions while personalizing the experience for each caller.
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
Report to an assigned Customer Service Supervisor.
Work a set full-time schedule, work schedules are not Monday - Friday
Set work schedule will include one weekend day and one weekday off
What You'll Bring
Provide a distraction free work from home environment.
12 months or more of customer service experience.
Learn and work in a virtual environment.
Communicate with a variety of styles.
Navigate multiple systems and screens.
Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements.
Troubleshoot own technical problems (partner with IT when needed).
Available to work weekends, holidays, and additional hours.
This is a remote position.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Related keywords
Customer ServiceRemote WorkInbound CallsRetailSalesMicrosoft 11Problem SolvingAccount Data AnalysisVirtual EnvironmentQVC Group
QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
We are headquartered in West Chester, Pa., and have team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China.
Offices: 1200 Wilson Dr, West Chester, Pennsylvania 19380, US · 1 HSN Dr, St Petersburg, Florida 33716, US · 1670 Defoor Ave NW, Atlanta, Georgia 30318, US · 16501 Rockside Rd, Maple Heights, Ohio 44137, US · 231 Main St, Franconia, New Hampshire 03580, US
QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
We are headquartered in West Chester, Pa., and have team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China.
Offices: 1200 Wilson Dr, West Chester, Pennsylvania 19380, US · 1 HSN Dr, St Petersburg, Florida 33716, US · 1670 Defoor Ave NW, Atlanta, Georgia 30318, US · 16501 Rockside Rd, Maple Heights, Ohio 44137, US · 231 Main St, Franconia, New Hampshire 03580, US