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Quality Glass Specialists

Service Advisor & CSR - Quality Auto Glass

South Plainfield, New Jersey, United States · On-site

$50k–$75k/yr

Mid level

Benefits: Employee discounts Health insurance Paid time off About the Role: Quality Auto Glass in South Plainfield, NJ is looking for an enthusiastic and customer-focused CSR Service Advisor to join our tight-knit and gr…

Skills: Customer Service, Insurance Claims Processing, Scheduling, Problem Solving, Multitasking

Service Advisor & CSR - Quality Auto Glass

Quality Glass Specialists

South Plainfield, New Jersey, United States • On-site

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Mid level

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  • $50k–$75k/yr
  • Full-time
  • high school
  • Employee discounts, Health insurance, Paid time off
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Act as the primary liaison between customers, insurance providers, and technicians to coordinate auto glass services and ADAS recalibrations. Responsibilities include scheduling appointments, processing insurance claims, providing estimates, and managing technician dispatch and inventory.

Requirements

Candidates should have prior customer service or service advisor experience, preferably within the auto glass or insurance industry. A high school diploma and proficiency in basic computer and scheduling software are required.

Full job description

Benefits:
  • Employee discounts
  • Health insurance
  • Paid time off
About the Role:
Quality Auto Glass in South Plainfield, NJ is looking for an enthusiastic and customer-focused CSR Service Advisor to join our tight-knit and growing team! In this role, you'll be the first point of contact for our customers, helping them navigate auto glass replacement services, ADAS Recalibrations, and every adjacent offering with confidence and ease.

If you take pride in helping people and thrive in a fast-paced environment, this is the opportunity for you!

Position Overview
We are looking for an exceptional, multi-talented Customer Service Representative / Service Advisor to become the operational backbone of our office.

This is not a routine, transactional desk job. This is not an easy slow-moving day. This is not a punch-in/punch-out watch-the-clock type job. It is a highly specialized, niche role that requires you to wear many hats simultaneously. You will serve as the primary bridge between our customers, insurance providers, and technicians. Success in this position demands a sharp intellect, acute attention to detail, top-tier problem-solving skills, and the ability to juggle multiple moving parts without missing a beat.

Responsibilities:
  • Greet and assist customers in person, over the phone, and via email with auto glass service inquiries
  • Schedule and coordinate repair and replacement appointments efficiently
  • Process insurance claims and work directly with insurance companies on behalf of customers
  • Provide accurate estimates and explain service options, pricing, and timelines
  • Follow up with customers to ensure satisfaction and confirm upcoming appointments
  • Maintain accurate customer records and service documentation in the system
  • Collaborate with technicians to ensure smooth workflow and timely service delivery
  • Dispatch service technicians and establish daily routes
  • Manage inventory

Requirements:
  • Prior customer service or service advisor experience preferred
  • Excellent verbal and written communication skills
  • Ability to multitask and stay organized in a busy shop environment
  • Experience working with insurance claims or auto glass industry is a plus
  • Proficient in basic computer skills and scheduling software
  • Friendly, professional, and solution-oriented attitude
  • High school diploma or equivalent required
Why Join Us?
  • Competitive compensation package commensurate with experience.
  • A supportive, hands-on work environment where your contributions are genuinely noticed and valued. Being a second-generation family owned & operated business, our team is valued in both, a professional and personal manner; unlike anywhere else.
  • The opportunity to grow with a premier, highly respected local business in New Jersey.


About Us:
Quality Auto Glass has been a trusted name in auto glass repair and replacement in the South Plainfield, NJ area, delivering top-notch service that keeps customers coming back time and time again. For over 35 years now, our customers appreciate our reliability, fast turnaround, honest pricing, and expert craftsmanship. Our team enjoys a supportive work environment where quality work is recognized and every employee, from top to bottom, plays a vital role in our success. There's a reason we are Google's top rated auto glass service provider in New Jersey! Join our team and take pride in contributing to our standing.

Related keywords

Auto GlassADAS RecalibrationsInsurance ClaimsService AdvisorCustomer Service RepresentativeScheduling SoftwareInventory ManagementDispatchingEstimatesSouth PlainfieldNew Jersey

About Quality Glass Specialists

LinkedInVisit site
Industry
Automotive
Company size
11-50 employees
Founded
1987
Headquarters
South Plainfield, NJ
LinkedIn followers
44

Over the last 20 years, Quality Auto Glass has built a strong, reliable team of auto glass professionals and office assistants. Put their knowledge and skill to work for you whenever your glass breaks. From windshield replacement and repair to vent and back glass replacement, our team does it all. When your auto glass breaks, chips or cracks. We guarantee fast, affordable, and convenient auto glass replacement and windshield repair services throughout central New Jersey. Our mobile auto glass service can meet you at home or work no matter where you are in or around Newark, Elizabeth, Edison, Hamilton, Lakewood, Union, and Plainfield.

Offices: 2300 S. Clinton Ave., South Plainfield, NJ 07080, US · 650 RT 22 E., N. Plainfield, NJ 07060, US

Windshield Replacement & RepairAuto Glass TintingBig-Rig & Semi Truck GlassDoor Glass for CarsTrucks & VansBack Windows & Truck SlidersVent & Quarter GlassRear & Side View MirrorsConstruction Equipment Glassand RV & Service Truck Glass
View all jobs at Quality Glass Specialists

About Quality Glass Specialists

LinkedInVisit site
Industry
Automotive
Company size
11-50 employees
Founded
1987
Headquarters
South Plainfield, NJ
LinkedIn followers
44

Over the last 20 years, Quality Auto Glass has built a strong, reliable team of auto glass professionals and office assistants. Put their knowledge and skill to work for you whenever your glass breaks. From windshield replacement and repair to vent and back glass replacement, our team does it all. When your auto glass breaks, chips or cracks. We guarantee fast, affordable, and convenient auto glass replacement and windshield repair services throughout central New Jersey. Our mobile auto glass service can meet you at home or work no matter where you are in or around Newark, Elizabeth, Edison, Hamilton, Lakewood, Union, and Plainfield.

Offices: 2300 S. Clinton Ave., South Plainfield, NJ 07080, US · 650 RT 22 E., N. Plainfield, NJ 07060, US

Windshield Replacement & RepairAuto Glass TintingBig-Rig & Semi Truck GlassDoor Glass for CarsTrucks & VansBack Windows & Truck SlidersVent & Quarter GlassRear & Side View MirrorsConstruction Equipment Glassand RV & Service Truck Glass
View all jobs at Quality Glass Specialists

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