Title Houseman Reports To Games Manager Summary The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in a…
Skills: Customer Service, Poker Dealing, Teamwork, Communication, Interpersonal Awareness
Reports To Games Manager Summary The Casino Dealer works out of the Games department. They are responsible for the conduct of the card game at their table and adding to the entertainment and enjoyment of customers. Worki…
Skills: Customer Service, Team Work, Interpersonal Awareness, Communication, Short Term Memory
Title Games Manager Reports To General Manager Summary The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This indi…
Reports To Games Manager Summary The Casino Dealer works out of the Games department. They are responsible for the conduct of the card game at their table and adding to the entertainment and enjoyment of customers. Worki…
Skills: Customer Service, Team Work, Interpersonal Awareness, Communication, Game Control
Reports To Games Manager Summary The Casino Dealer works out of the Games department. They are responsible for the conduct of the card game at their table and adding to the entertainment and enjoyment of customers. Worki…
Skills: Customer Service, Team Work, Interpersonal Awareness, Communication, Game Control
Title Houseman Reports To Games Manager Summary The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in a…
Skills: Customer Service, Team Work, Communication, Interpersonal Awareness, Poker Dealing
Title Houseman Reports To Games Manager Summary The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in a…
Skills: Customer Service, Team Work, Communication, Interpersonal Awareness, Poker Dealing
Title Floor Supervisor Reports To Games Manager Summary A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, a…
Title Floor Supervisor Reports To Games Manager Summary A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, a…
Title Games Manager Reports To General Manager Summary The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This indi…
Skills: Customer Service, Decision Making, Leadership, Communication, Staff Development
Title Games Manager Reports To General Manager Summary The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This indi…
Skills: Customer Service, Decision Making, Leadership, Communication, Staff Development
Role Overview The Pure iGaming VIP Manager will be responsible for building, managing, and growing relationships with high-value online casino and sports betting players. This role is critical to the success of Pure Casi…
Role Overview The Pure iGaming VIP Manager will be responsible for building, managing, and growing relationships with high-value online casino and sports betting players. This role is critical to the success of Pure Casi…
Department iGaming Reports To Jon Zworth, Director of iGaming Location Edmonton hybrid preferred for in-property campaign oversight; remote within Alberta/Canada may be considered Employment Type Full-Time, Permanent AGL…
Department iGaming Reports To Jon Zworth, Director of iGaming Location Edmonton hybrid preferred for in-property campaign oversight; remote within Alberta/Canada may be considered Employment Type Full-Time, Permanent AGL…
Department iGaming Reports To Jon Zworth, Director of iGaming Location Candidate location may be flexible. Remote, within Canada (Alberta preferred) Employment Type Full-Time, Permanent AGLC Registration Required —…
Department iGaming Reports To Jon Zworth, Director of iGaming Location Candidate location may be flexible. Remote, within Canada (Alberta preferred) Employment Type Full-Time, Permanent AGLC Registration Required —…
Company Pure Casino Entertainment Limited (PureCasino.ca) Department iGaming Reports To Jon Zworth, Director of iGaming Location Candidate location may be flexible. Remote, within Canada (Alberta preferred) Employment Ty…
Skills: Casino Merchandising, Game Portfolio Management, iGaming Operations, Lobby Optimization, Data Analysis
Company Pure Casino Entertainment Limited (PureCasino.ca) Department iGaming Reports To Jon Zworth, Director of iGaming Location Candidate location may be flexible. Remote, within Canada (Alberta preferred) Employment Ty…
Skills: Casino Lobby Management, Game Portfolio Management, Content Merchandising, iGaming Compliance, Data Analysis
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Full-time
Posted 49d ago
~40 hrs/week
Responsibilities
The Houseman ensures the poker room operates according to AGLC terms and house rules while providing excellent customer service. Responsibilities include managing games, handling money transactions, balancing floats, and addressing guest inquiries.
Requirements
Candidates must be at least 18 years old, able to obtain security clearance, and possess poker dealing experience. The role requires availability for evenings and weekends and the ability to work in a fast-paced environment.
Full job description
Title
Houseman
Reports To
Games Manager
Summary
The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls.
Core Competencies
Customer Service
Team Work
Communication
Interpersonal Awareness
Job Duties
Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
Answer Phones.
Open and close games as required.
Deal with guests’ inquiries and problems.
Run the Board.
Organize and deal with the Dealers
Maintain Paper work.
Bad Beat
Cashier
Tracking table opening and closing.
Scheduling.
Work as a Cashier.
Complete all money transactions.
Balance float.
Requirements
At least 18 years of age.
Able to maintain a security clearance.
Available to work evenings and weekends.
Work in a fast-paced environment
Poker dealing experience
Previous supervisory experience is an asset
Strong employee relation skills and abilities
Able to meet tight deadlines while maintaining organization and detail
Highly motivated and team orientated
Possess a highly developed attention to detail
Work Conditions
Stands during the entire shift.
Reaches, bends, squats and lifts
Cleaning work area and areas after late night food is served
Work with little to no supervision
Related keywords
Poker RoomAGLCCustomer ServicePoker DealingCashierSupervisorySchedulingMoney TransactionsSecurity ClearanceHospitalityGaming Operations
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!
Offices: 7055 Argyll Rd. NW, Edmonton, Alberta T6C4A5, CA · 12464 153st Edmonton, AB T5V 1S1, Edmonton, Alberta T5V1S1, CA · 1420 Meridian Rd NE, Calgary, Alberta T2A 2N9, CA · 3756 2 Ave S, Lethbridge, Alberta T1J 4Y9, CA
Live EntertainmentFood ServicesLive-Action Card TablesVideo Lottery TerminalsSlot Machinesand Great Customer ServiceGaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!
Offices: 7055 Argyll Rd. NW, Edmonton, Alberta T6C4A5, CA · 12464 153st Edmonton, AB T5V 1S1, Edmonton, Alberta T5V1S1, CA · 1420 Meridian Rd NE, Calgary, Alberta T2A 2N9, CA · 3756 2 Ave S, Lethbridge, Alberta T1J 4Y9, CA
Live EntertainmentFood ServicesLive-Action Card TablesVideo Lottery TerminalsSlot Machinesand Great Customer ServiceGaming