Tampa, Florida, United States · Remote Solely
Are you looking for a position where you can tactfully and empathetically assist patient members in navigating and enrolling in their life-changing copay assistant programs? Do you enjoy a routine environment where you h…
Skills: Call Center Operations, Customer Service, Salesforce CRM, HIPAA Compliance, Problem Solving
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Assist patient members with enrollment in copay assistance programs through inbound and outbound calls. Utilize Salesforce CRM to verify member data and maintain detailed records of all interactions.
Requires a High School Diploma or GED and 1 to 2 years of recent fast-paced call center experience. Candidates must have strong computer navigation skills and the ability to maintain strict HIPAA confidentiality.
Are you looking for a position where you can tactfully and empathetically assist patient members in navigating and enrolling in their life-changing copay assistant programs? Do you enjoy a routine environment where you help people, solve problems, and make every call count? Then, join the PrudentRx call center team as a Member Enrollment Coordinator, where you’ll be a trusted guide for members navigating the copay territory and gracefully impacting lives every day through inbound & outbound calls.
This role is perfect for someone who thrives in a fast-paced call center, values accuracy and compassion, and takes pride in delivering first-call resolutions. This role requires the daily utilization of interpersonal, computer, and problem-solving skills with a desire to be a team player in assisting others.
In addition, you will be joining a growing company that will give you the opportunity to impact your callers and co-workers every day.
Position Details
Responsibilities
Requirements and Qualifications
Required
• High School Diploma or GED
• 1 to 2 years of recent Call Center experience in a fast-paced setting
• Professional, clear, and compassionate phone demeanor and attitude at all times
• Computer navigation skills, including multiple screens, simultaneous systems use, phone and CRM systems
• Ability to maintain a high level of confidentiality and always remain HIPAA compliant
• Excellent verbal and written communication skills for both note-taking and call purposes
Preferred
• Experience with Salesforce or other CRM software
• Certified Pharmacy Tech (CPhT) or healthcare customer service a plus
• Bi-lingual in English/Spanish is a plus
Work From Home Requirement
(200/200 mpbs) to execute all job functions. Additionally, the employee must provide a private
workspace with a desk and chair, free from distraction.
Physical Demands and Working Conditions
Duties are performed primarily in a home office setting utilizing Company provided computer equipment. While performing the duties of this job, you will regularly sit and talk. The employee is frequently required to use their hands. Employee will occasionally be required to stand and walk.
Offices: Tampa, FL, US
Offices: Tampa, FL, US
