Greensboro, North Carolina, United States · Hybrid
$75k–$95k/yr
Technology Operations Manager Full-Time | Reports to the President & CIO | Greensboro, NC (Hybrid) | $75,000 – $95,000 A technology role inside a 30-year professional services firm — not inside an enterprise IT operation…
Skills: Vendor Governance, Technology Operations, Platform Governance, Technical Project Coordination, Knowledge Management
Greensboro, North Carolina, United States • Hybrid
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Manage relationships with managed services partners and software vendors while overseeing technology operations and platform governance. Coordinate technical projects, maintain system documentation, and improve the adoption of collaboration and reporting tools across the company.
Candidates should be technically credible with experience managing technology vendors and a strong discipline for documentation. Preferred qualifications include 3+ years of vendor management and familiarity with Microsoft Azure or Power Platform.
Technology Operations Manager
Full-Time | Reports to the President & CIO | Greensboro, NC (Hybrid) | $75,000 – $95,000
A technology role inside a 30-year professional services firm — not inside an enterprise IT operation.
"We built our first claims platform in the mid-1990s because our clients needed better reporting than anyone in the industry was offering. Thirty years later, that platform is still one of the reasons the biggest names in fuel retail and environmental services choose us. In 2026, I'm looking for a leader to help us honor that legacy of investment while taking it somewhere new."
Founded in 1995, Pinnacle Environmental Management Support was one of the first firms in our industry to build a purpose-built platform for enterprise claims management — encoding institutional knowledge into software when most of our peers were still passing spreadsheets around.
Three decades later, we're fifty-five people trusted by the largest names in fuel retail, energy, and environmental services. Our competitors regularly tell us they can't match our technology. We take that as both a compliment and a responsibility.
We take our work seriously. We also believe people should enjoy where they work and who they work with. That balance matters here.
Pinnacle's strategy is anchored in three pillars: People, Process, and Platform. Our platform has been a genuine differentiator for thirty years. As technology grows more central to our success — from AI-assisted workflows to modern collaboration and reporting tools — we continue to invest in extending that advantage.
This role is central to that work. We're hiring someone with the experience, judgment, and discipline to manage our technology partners thoughtfully, keep our systems documented and reliable, and help our team get more from the platforms they use every day.
The best candidates think in outcomes, not tasks. Here is what we would expect to see in your first 90 days:
Pinnacle hires around five values: Aspire, Navigate, Lead, Build, and Summit. If that language feels like something you'd want to live by, this role will make sense to you.
We are looking for someone who:
Pinnacle is not the right fit for everyone, and this role is more specific than most:
These are not required. They are the kinds of experience we'd love you to highlight if you have them:
Submit your resume and a thoughtful cover letter at pinnacleems.com/careers.
Tell us about a vendor relationship you've owned end-to-end — what worked, what didn't, and what you would do differently. If your answer stays at the level of "we had monthly meetings," we probably won't be the right fit.
You will have an office at our Greensboro location, with a hybrid schedule built around getting the work done well. We expect in-person attendance for the meetings and functions where it matters.
Pinnacle Environmental Management Support is an Equal Employment Opportunity Employer.
Your Advocate for Maximum Results
Pinnacle EMS is a full-service environmental cost control and information management firm. We focus on the claims management process for clients who are remediating petroleum contamination caused by leaking underground storage tanks (LUSTs). This specialization has made Pinnacle EMS the industry leader in managing claims through the State-run trust fund programs and the #1 preparer in total claims submitted to most state funds. Our specialties include: Environmental Claims Management including Cost Control Oversight, Auditing Services, Operational and Performance Reporting, Claims Management Process Improvement, and Consulting. Our clients include some of the world’s largest petroleum marketers. We also work with governmental agencies, environmental consulting firms, financial institutions, insurance providers, and independent petroleum marketers. If you would like to receive Pinnacle EMS newsletter updates, please sign up here: http://eepurl.com/bJ2irD
Offices: 1255 S Military Trail, Suite 210, Deerfield Beach, Florida 33442, US · 120 Stafford Street, Suite 207, Worcester, MA 01603, US · 329 Battleground Ave, Greensboro, North Carolina 27401, US
Your Advocate for Maximum Results
Pinnacle EMS is a full-service environmental cost control and information management firm. We focus on the claims management process for clients who are remediating petroleum contamination caused by leaking underground storage tanks (LUSTs). This specialization has made Pinnacle EMS the industry leader in managing claims through the State-run trust fund programs and the #1 preparer in total claims submitted to most state funds. Our specialties include: Environmental Claims Management including Cost Control Oversight, Auditing Services, Operational and Performance Reporting, Claims Management Process Improvement, and Consulting. Our clients include some of the world’s largest petroleum marketers. We also work with governmental agencies, environmental consulting firms, financial institutions, insurance providers, and independent petroleum marketers. If you would like to receive Pinnacle EMS newsletter updates, please sign up here: http://eepurl.com/bJ2irD
Offices: 1255 S Military Trail, Suite 210, Deerfield Beach, Florida 33442, US · 120 Stafford Street, Suite 207, Worcester, MA 01603, US · 329 Battleground Ave, Greensboro, North Carolina 27401, US
