Brookfield, Connecticut, United States · On-site
Photronics is hiring! For more than 50 years, Photronics has been a global leader in photomask technology — powering the innovation behind smartphones, computers, TVs, and other devices people use every day. Our su…
Skills: Customer support, Order management, Attention to detail, Communication, Organizational skills
Boise, Idaho, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology, powering innovation behind the world’s most advanced semiconductor devices. Our success is built on collaboration, technical exce…
Skills: Semiconductor manufacturing, Photomask technology, Technical sales, Strategic account planning, Leadership
Boise, Idaho, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedicat…
Skills: Cleanroom protocols, Equipment operation, Process monitoring, Documentation, Data entry
On-site
For more than 50 years, Photronics has been a global leader in photomask technology — enabling the innovation behind smartphones, computers, automotive electronics, and countless other devices used every day. Our s…
Skills: Quality management systems, Root cause analysis, ISO 9001:2015, IATF 16949, Lean
Boise, Idaho, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedicat…
Skills: Process integration, Photolithography, Semiconductor manufacturing, Photomask engineering, Lithography process development
Brookfield, Connecticut, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedicat…
Skills: Procurement, Supply chain, Purchase orders, ERP systems, Microsoft Excel
Brookfield, Connecticut, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedicat…
Skills: Manufacturing equipment operation, Cleanroom protocols, Documentation, Data entry, Attention to detail
Brookfield, Connecticut, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedicat…
Skills: Business analysis, People management, Strategic planning, Portfolio management, Business process improvement
Boise, Idaho, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology — enabling the innovation behind smartphones, computers, automotive electronics, and countless other devices used every day. Our s…
Skills: Photomask inspection, Semiconductor manufacturing, Photolithography, E-beam repair, AFM nanomachining
Brookfield, Connecticut, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology—powering the innovation behind smartphones, computers, automotive technology, and countless devices used every day. Our success is…
Skills: Project management, Software development lifecycle, Agile, Scrum, Kanban
Brookfield, Connecticut, United States · On-site
Photronics is Hiring! We’re looking for a Director, HR Operations to join our team at our corporate headquarters in Brookfield, Connecticut. For more than 50 years, Photronics has been a global leader in photomask …
Skills: HR Operations, HRIS Administration, Workforce Analytics, Employment Compliance, Project Management
Brookfield, Connecticut, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedicat…
Skills: Service Desk Management, Desktop Support, IT Service Management, Vendor Management, Asset Management
Brookfield, Connecticut, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedicat…
Skills: Network Operations, Fortinet Firewalls, Cisco Switching And Routing, VPN Connectivity, Wireless Infrastructure
Brookfield, Connecticut, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedicat…
Skills: Linux Administration, People Leadership, Bash Scripting, Python, Ansible
Allen, Texas, United States · On-site
Job Description For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality,…
Skills: Equipment Operation, Process Monitoring, Documentation, Cleanroom Protocols, Data Entry
Boise, Idaho, United States · On-site
Job Description For more than 50 years, Photronics has been a global leader in photomask technology — enabling the innovation behind smartphones, computers, automotive electronics, and countless other devices used …
Skills: Manufacturing Equipment Operation, Preventative Maintenance, Troubleshooting, Cleanroom Protocols, MES
Brookfield, Connecticut, United States · On-site
Position Summary: The Global IT Operations Director is accountable for the stability, resilience, and continuous improvement of enterprise IT operations across a global footprint, including network, data center, and tele…
Skills: IT Infrastructure Management, ITIL, Microsoft Azure, Microsoft 365, Disaster Recovery
Boise, Idaho, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedicat…
Skills: Project Management, Technical Communication, Unix Environment, Photomask Data Preparation, IC Layout Engineering
Brookfield, Connecticut, United States · On-site
For more than 50 years, Photronics has been a global leader in photomask technology—powering the innovation behind smartphones, computers, automotive technology, and countless devices used every day. Our success is…
Skills: Accounts Payable Operations, Leadership, Internal Controls, SOX Compliance, ERP Management
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The Customer Support Technician manages customer orders, ensuring accuracy, timeliness, and effective communication throughout the order lifecycle. They serve as a primary point of contact, coordinating with internal teams to resolve discrepancies and address customer inquiries.
Candidates should have 0-2 years of customer service experience and a high school diploma or equivalent. Proficiency in Microsoft Office and strong organizational skills are required for this role.
Photronics is hiring! For more than 50 years, Photronics has been a global leader in photomask technology — powering the innovation behind smartphones, computers, TVs, and other devices people use every day. Our success is built on quality, collaboration, and the dedication of our people. Join us and be part of a company recognized worldwide for cutting-edge technology, exceptional service, and strong customer partnerships.
Position Summary: The Customer Support Technician independently manages customer orders, ensuring accuracy, timeliness, and strong communication throughout the order lifecycle. This role serves as a primary point of contact for customers, delivering updates, addressing issues, coordinating internally to resolve discrepancies, and ensuring a positive customer experience in alignment with Photronics’ standards. The position requires strong organizational skills, the ability to multitask effectively, and sound judgment when balancing competing priorities
This is an on-site position, and we are not open to remote candidates at this time.
Respond to customer inquiries regarding orders, products, and delivery status in a professional, timely manner.
Enter, review, update and maintain customer orders within MaskTrac with ensuring accuracy and completeness.
Review customer orders for discrepancies and coordinate with Production and Engineering teams to resolve issues.
Maintain accurate customer records and follow established company policies, procedures, and quality standards.
Collaborate with Sales, Planning, Manufacturing, Shipping, and other internal team to support customer requirements and order fulfillment.
Escalate non-routine customer concerns or order issues to the appropriate team members.
Perform additional responsibilities as assigned.
Basic computer proficiency
Strong attention to detail and accuracy
Effective verbal and written communication skills
Strong organizational and time management skills
Basic analytical and problem-solving skills
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Adaptability and willingness to learn new systems and processes
0–2 years of experience in customer service.
Technical or semiconductor industry experience strongly preferred.
High School Diploma, GED, or equivalent work experience.
As a condition of your employment, you may be required to apply for and maintain a U.S. Department of Defense (DoD) Secret Security Clearance or other government-issued security credential, as determined by the Company.
Equal Opportunity Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members’ disabilities and religious beliefs or practices.
Agency Notice: Photronics does not accept unsolicited resumes or outreach from search firms or employment agencies. Please, no phone calls or emails to any employee regarding this opening. Resumes submitted outside of our approved agency engagement process will be considered the sole property of Photronics, and no fees will be paid if such candidates are hired. Only agencies with a valid agreement in place with Photronics and assigned to this role may submit candidates.
Photronics is a global leader in the design, development, and production of reticles and photomasks- the critical components at the heart of semiconductor and microelectronic innovation. Founded in Connecticut in 1969 and publicly listed since 1987, Photronics has grown into a trusted partner for the world’s leading chipmakers, supporting technologies that power everything from smartphones and AI to automotive and advanced computing. With 13 strategically located manufacturing facilities worldwide, we combine decades of expertise with a relentless focus on innovation, quality, and customer partnership. Our work enables the breakthroughs that define modern life and shape the future of technology.
Offices: 15 Secor Rd, Brookfield, CT 06804, US · 360 mingzhu Avenue, Hefei , Anhui Province, CN · 601 Millennium Dr, Allen, Texas 75013, US · 10136 S Federal Way, Boise, Idaho 83716, US · One Technology Drive, Bridgend, Mid Glamorgan, South Wales CF31 3LU, GB
Photronics is a global leader in the design, development, and production of reticles and photomasks- the critical components at the heart of semiconductor and microelectronic innovation. Founded in Connecticut in 1969 and publicly listed since 1987, Photronics has grown into a trusted partner for the world’s leading chipmakers, supporting technologies that power everything from smartphones and AI to automotive and advanced computing. With 13 strategically located manufacturing facilities worldwide, we combine decades of expertise with a relentless focus on innovation, quality, and customer partnership. Our work enables the breakthroughs that define modern life and shape the future of technology.
Offices: 15 Secor Rd, Brookfield, CT 06804, US · 360 mingzhu Avenue, Hefei , Anhui Province, CN · 601 Millennium Dr, Allen, Texas 75013, US · 10136 S Federal Way, Boise, Idaho 83716, US · One Technology Drive, Bridgend, Mid Glamorgan, South Wales CF31 3LU, GB
