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Wake County, North Carolina, United States · On-site
$149k–$277k/yr
Senior+
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Full-time
Posted 13d ago
~40 hrs/week
Responsibilities
Coordinate daily team workloads and provide operational support to ensure efficient order processing and case management. Manage the end-to-end order-to-cash cycle, including order entry, customer communication, and compliance with company SOPs.
Requirements
Requires over 3 years of experience in order management or order-to-cash operations within a high-volume environment. Must have proven ability in coordinating workflows, using ERP/CRM systems, and supporting team onboarding and training.
Full job description
Job Description:
Key Responsibilities
Team Leadership & Daily Operations
Coordinate and monitor daily team workloads across order queues and case management systems
Ensure work is prioritized and executed in alignment with business guidelines (e.g., key accounts, urgent requests)
Provide real-time support, direction, and escalation assistance to team members
Act as the first point of contact for operational questions, issue resolution, and workflow clarification
Support onboarding and training of new team members on systems, SOPs, and best practices
Ensure team follows all company policies and procedures including but not limited to attendance monitoring and team member availability
Order Processing & Transaction Management
Enter, review, and process customer orders in ERP/CRM systems, ensuring accuracy and completeness
Manage order queues and prioritize work based on business guidelines (e.g., key customers, urgent requests)
Perform order adjustments, corrections, and updates as needed
Support EDI and manual order entry processes, including issue resolution
Customer Support & Communication
Respond to customer inquiries related to order status, product availability, pricing, and future forward shipment updates
Provide proactive communication on order confirmations, delays, and changes
Deliver professional, clear, and solution-oriented responses to customer requests
Ensure all customer interactions are documented within the system of record (e.g., Salesforce)
Case & Queue Management
Manage customer service cases from intake through resolution, including assignment and follow-up
Work cases in a structured queue (e.g., oldest to newest) to meet service expectations
Route inquiries appropriately when escalation or specialized support is required
Process Compliance & Continuous Improvement
Follow established SOPs for order entry, payment handling, and customer communication
Ensure compliance with company policies, including secure handling of customer data and payment information
Relevant Experience
3+ years of experience in order management, customer service, or order-to-cash operations in a high-volume environment
Experience coordinating daily workflows, managing shared queues, and prioritizing work based on business needs and service expectations
Proven ability to support team members through real-time guidance, issue resolution, and escalation handling
Hands-on experience processing customer orders, updates, and corrections within ERP, CRM, or case management systems
Strong background in customer communication, including order status updates, issue resolution, and clear documentation of interactions
Experience following standardized procedures and maintaining compliance with company policies, data handling requirements, and service standards
Demonstrated ability to support onboarding, training, and continuous process improvement initiatives
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
We help the world sustainably move, improve and enjoy water, life's most essential resource.
Industry
Industrial Machinery Manufacturing
Company size
5,001-10,000 employees
Founded
1966
Headquarters
London
LinkedIn followers
324,971
At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is a core large cap value S&P 500 equity stock focused on smart, sustainable water solutions that help our planet and people thrive.
Pentair had revenue in 2025 of approximately $4.2 billion, and trades under the ticker symbol PNR. With approximately 9,000 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com.
All job postings can be found at pentair.com/careers, and any email communication related to job postings comes from pentair.com email addresses.
Offices: 43 London Wall, London, EC2M 5TF, GB · 5500 Wayzata Blvd, Golden Valley, MN 55416, US · 4301 W Davis St, Conroe, TX 77304, US · 400 Regency Forest Dr, Cary, NC 27518, US · 293 S Wright St, Delavan, WI 53115, US
Advanced Filtration & DesalinationFlood Water & WastewaterFood & Beverage ProcessingIrrigation MngmtPool and Spa EquipmentWater Supply & DisposalMarine/RVIndustrial SprayBiogas UpgradingWater Quality
We help the world sustainably move, improve and enjoy water, life's most essential resource.
Industry
Industrial Machinery Manufacturing
Company size
5,001-10,000 employees
Founded
1966
Headquarters
London
LinkedIn followers
324,971
At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is a core large cap value S&P 500 equity stock focused on smart, sustainable water solutions that help our planet and people thrive.
Pentair had revenue in 2025 of approximately $4.2 billion, and trades under the ticker symbol PNR. With approximately 9,000 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com.
All job postings can be found at pentair.com/careers, and any email communication related to job postings comes from pentair.com email addresses.
Offices: 43 London Wall, London, EC2M 5TF, GB · 5500 Wayzata Blvd, Golden Valley, MN 55416, US · 4301 W Davis St, Conroe, TX 77304, US · 400 Regency Forest Dr, Cary, NC 27518, US · 293 S Wright St, Delavan, WI 53115, US
Advanced Filtration & DesalinationFlood Water & WastewaterFood & Beverage ProcessingIrrigation MngmtPool and Spa EquipmentWater Supply & DisposalMarine/RVIndustrial SprayBiogas UpgradingWater Quality