Jobs at Padilla (Now Hiring) — 4 open

As a Client Operations Specialist, you'll serve as a critical member of one of the agency's largest and most complex client teams. Working closely with account leadership, client stakeholders and Padilla's finance team, you'll help coordinate day-to-day operations, manage project timelines, oversee financial workflows and ensure client deliverables are completed accurately and on schedule. This is a highly visible, client-facing role that requires exceptional organization, attention to detail and the ability to keep multiple priorities moving simultaneously. 

The ideal candidate thrives in a fast-paced environment, enjoys creating order from complexity, and takes ownership of keeping client work organized, accurate and on schedule. 

 

What You'll Do 

Drive Operational Excellence 

• Own recurring operational processes and documentation that keep the client program running smoothly 
• Coordinate deadlines, drive follow-up on action items and keep work moving across the team 
• Build and maintain project timelines, trackers and shared resources across multiple workstreams 
• Identify opportunities to improve recurring workflows and operational efficiency 

 

Support Client Financial Operations 

• Coordinate and maintain client-specific budgeting, billing and compliance workflows  
• Verify financial documentation, budgets and invoices for accuracy and compliance before client submission, partnering with Padilla’s finance team to resolve discrepancies 
• Assist with budget and hours tracking across multiple workstreams 
• Maintain accurate financial records and supporting documentation 

 

Provide Administrative Support 

• Anticipate operational needs and provide day-to-day support for account leadership 
• Coordinate travel, meeting logistics and administrative processes  
• Partner with client administrative staff on scheduling and coordination 
• Coordinate client meetings, agendas, action items and follow-up communications 

 

Ensure Quality and Compliance 

• Proofread and quality-check client-facing presentations, reports, budgets and correspondence to ensure accuracy, consistency and a polished final product 
• Verify alignment between client requirements, approved budgets and supporting documentation  
• Maintain version control and document integrity across workstreams  

 

What You Bring 

• Experience supporting complex client accounts, programs or business operations 
• Experience coordinating financial, compliance or reporting-related processes 
• Exceptional organizational skills with meticulous attention to detail and follow through 
• Experience working with budgets, invoicing processes or financial documentation 
• Experience managing project timelines, coordinating multiple stakeholders and driving work to completion 
• Ability to manage multiple priorities and deadlines simultaneously 
• Strong written communication and proofreading skills 
• Demonstrated ability to work independently and exercise sound judgment 
• Comfortable interacting directly with clients and senior executives 

 

Technical Skills 

• Advanced Microsoft Office proficiency 
• Strong Excel skills 
• PowerPoint formatting and production experience 
• Experience working with shared document platforms (SharePoint of similar)  
• Document management and version control experience 
• Experience leveraging AI tools  

 

Personal Attributes 

• Proactive and resourceful 
• Highly organized 
• Strong follow-through 
• Comfortable managing ambiguity 
• Service-oriented mindset 
• Collaborative and team-focused 
• Dependable and accountable 

 

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