Reports To: Program Director
Department: Residential / Housing Services
FLSA Status: Non-Exempt
Location: RISE Campus
Position Summary
The Targeted Case Management Coordinator is responsible for coordinating and providing Targeted Case Management (TCM) services to residents participating in the RISE Campus Independent Living Program. This position assists young adults in developing and achieving goals related to housing stability, education, employment, healthcare access, financial literacy, and independent living skills. The Coordinator serves as a primary advocate and resource navigator, ensuring residents receive individualized support and access to community-based services that promote long-term self-sufficiency.
The Targeted Case Management Coordinator maintains compliance with all applicable regulations, documentation requirements, and agency policies while fostering a trauma-informed, strengths-based, and culturally responsive environment.
Essential Duties and Responsibilities
Targeted Case Management Services
- Conduct assessments to identify resident strengths, needs, barriers, and service goals.
- Develop, implement, and monitor individualized service plans.
- Coordinate and facilitate access to community resources, benefits, healthcare, education, employment, housing, and supportive services.
- Maintain regular contact with residents to monitor progress and address emerging needs.
- Advocate on behalf of residents to ensure access to appropriate services and supports.
- Coordinate transitions into and out of the Independent Living Program.
Resident Support and Independent Living Development
- Assist residents with developing independent living skills, including budgeting, household management, employment readiness, time management, and self-advocacy.
- Support residents in establishing and maintaining stable housing and employment.
- Provide coaching, encouragement, and accountability related to personal and program goals.
- Facilitate life skills groups, workshops, and educational activities as assigned.
Documentation and Compliance
- Complete all assessments, service plans, progress notes, referrals, and case documentation within established timelines.
- Maintain accurate and confidential resident records.
- Ensure compliance with Medicaid Targeted Case Management requirements, agency policies, and applicable regulatory standards.
- Participate in audits, quality assurance reviews, and program evaluations.
- Collect and report program outcome data as required.
Collaboration and Community Partnerships
- Collaborate with internal staff, service providers, schools, employers, healthcare professionals, and community agencies to coordinate services.
- Develop and maintain relationships with community partners that support resident success.
- Participate in multidisciplinary team meetings and case consultations.
- Assist with program outreach and resource development efforts.
Crisis Intervention and Safety
- Respond appropriately to resident crises and behavioral health concerns.
- Assist with crisis intervention, de-escalation, and safety planning when needed.
- Follow all agency safety procedures, incident reporting requirements, and emergency protocols.
- Promote a safe, supportive, and respectful living environment for all residents.
Additional Responsibilities
- Attend required trainings, meetings, and professional development activities.
- Support program initiatives, special projects, and agency events.
- Perform other duties as assigned to support program operations and resident success.
Qualifications
Education
- Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, or a related field required.
- Master's degree preferred.
Experience
- Minimum of two (2) years of experience in case management, independent living services, housing services, behavioral health, social services, or a related field preferred.
- Experience working with youth, young adults, or vulnerable populations preferred.
Knowledge, Skills, and Abilities
- Knowledge of Targeted Case Management principles and community resource coordination.
- Understanding of trauma-informed care, motivational interviewing, and strengths-based practices.
- Strong organizational, documentation, and time-management skills.
- Excellent verbal and written communication skills.
- Ability to build rapport and maintain professional boundaries.
- Ability to work independently while collaborating effectively with a multidisciplinary team.
- Proficiency in Microsoft Office and electronic documentation systems.
Licenses and Certifications
- Valid driver's license and reliable transportation required.
- Ability to meet all background screening requirements.
Physical Requirements
- Ability to sit, stand, walk, bend, and lift up to 25 pounds occasionally.
- Ability to travel locally to meet with residents, service providers, and community partners.
Working Conditions
- Primarily based at the RISE Campus with regular community-based activities.
- Occasional evening or weekend hours may be required to meet program needs.